Nationwide BS - Help to reduce queue's - or create profit ?
Discussion
Arrgh
My blood is boiling - Nationwide BS want to reduce checkout queues by preventing customers getting cash over the counter for less than £100. Plus a whole raft of items which all mean charges are being introduced.
The old fashioned mutual has, in my opinion gone further down the line of being a rip off institution. A plc in all but name. And why does it really need to make profits anyway - there are no shareholders. Its not a manufacturer who needs to create profit to invest in new diversification - in order to stay in business (in the UK). Its future lies in quality products and CUSTOMER SERVICE.
I do all sorts of stuff with technology - but I don't do cash machines. And when I do take out cash its always £50 or more. Do others fell that large business is continuing to further loose touch with its customers - without whom they wouldn't exist ?
My blood is boiling - Nationwide BS want to reduce checkout queues by preventing customers getting cash over the counter for less than £100. Plus a whole raft of items which all mean charges are being introduced.
The old fashioned mutual has, in my opinion gone further down the line of being a rip off institution. A plc in all but name. And why does it really need to make profits anyway - there are no shareholders. Its not a manufacturer who needs to create profit to invest in new diversification - in order to stay in business (in the UK). Its future lies in quality products and CUSTOMER SERVICE.
I do all sorts of stuff with technology - but I don't do cash machines. And when I do take out cash its always £50 or more. Do others fell that large business is continuing to further loose touch with its customers - without whom they wouldn't exist ?
ClassicMercs said:
Arrgh
My blood is boiling - Nationwide BS want to reduce checkout queues by preventing customers getting cash over the counter for less than £100. Plus a whole raft of items which all mean charges are being introduced.
The old fashioned mutual has, in my opinion gone further down the line of being a rip off institution. A plc in all but name. And why does it really need to make profits anyway - there are no shareholders. Its not a manufacturer who needs to create profit to invest in new diversification - in order to stay in business (in the UK). Its future lies in quality products and CUSTOMER SERVICE.
I do all sorts of stuff with technology - but I don't do cash machines. And when I do take out cash its always £50 or more. Do others fell that large business is continuing to further loose touch with its customers - without whom they wouldn't exist ?
As a Nationwide customer who has to, on occasion, suffer those long queues full of people carrying out transactions that they can do at cash machines or the cheque paying in machines, I fully welcome this move.My blood is boiling - Nationwide BS want to reduce checkout queues by preventing customers getting cash over the counter for less than £100. Plus a whole raft of items which all mean charges are being introduced.
The old fashioned mutual has, in my opinion gone further down the line of being a rip off institution. A plc in all but name. And why does it really need to make profits anyway - there are no shareholders. Its not a manufacturer who needs to create profit to invest in new diversification - in order to stay in business (in the UK). Its future lies in quality products and CUSTOMER SERVICE.
I do all sorts of stuff with technology - but I don't do cash machines. And when I do take out cash its always £50 or more. Do others fell that large business is continuing to further loose touch with its customers - without whom they wouldn't exist ?
I'm not even going to ask how you "don't do cash machines", seems unbelievably impractical...
Edited by bonsai on Sunday 11th April 20:34
ClassicMercs said:
Do others fell that large business is continuing to further loose touch with its customers - without whom they wouldn't exist ?
I agree with this statement but not in this instance.It really is you being a dinosaur as opposed to Nationwide being unreasonable.
THe expense and the extra queues for everyone else because you are terrified of a cash machine is unjustifiable.
7 years ago when I was at Uni and bought a house, I needed a guarantor on my mortgage. Amusingly, Nationwide were the only place on the high street that didn't offer them. Building Society? 
Oh well, if you object to this move, do what nearly everyone else has done. Leave £50 in an account just in case they every turn into a plc and pick a better home for your money.
Oh well, if you object to this move, do what nearly everyone else has done. Leave £50 in an account just in case they every turn into a plc and pick a better home for your money.
scirocco265 said:
Oh well, if you object to this move, do what nearly everyone else has done. Leave £50 in an account just in case they every turn into a plc and pick a better home for your money.
Unless the account was opened pre-1997 (I think), you wouldn't get a windfall anyway - any account opened after that involves you signing away to the Nationwide's charitable foundation any amount payable on the society demutualising. They brought it in to deter carpetbaggers in the midst of the wave of demutualisations of the mid-90s.ClassicMercs said:
Arrgh
My blood is boiling - Nationwide BS want to reduce checkout queues by preventing customers getting cash over the counter for less than £100. Plus a whole raft of items which all mean charges are being introduced.
The old fashioned mutual has, in my opinion gone further down the line of being a rip off institution. A plc in all but name. And why does it really need to make profits anyway - there are no shareholders. Its not a manufacturer who needs to create profit to invest in new diversification - in order to stay in business (in the UK). Its future lies in quality products and CUSTOMER SERVICE.
I do all sorts of stuff with technology - but I don't do cash machines. And when I do take out cash its always £50 or more. Do others fell that large business is continuing to further loose touch with its customers - without whom they wouldn't exist ?
We have one of their wonderful cashpoint savings accounts. Have been trying since Sunday to put money in, unfortunately ours is constantly out of envelopes!!!My blood is boiling - Nationwide BS want to reduce checkout queues by preventing customers getting cash over the counter for less than £100. Plus a whole raft of items which all mean charges are being introduced.
The old fashioned mutual has, in my opinion gone further down the line of being a rip off institution. A plc in all but name. And why does it really need to make profits anyway - there are no shareholders. Its not a manufacturer who needs to create profit to invest in new diversification - in order to stay in business (in the UK). Its future lies in quality products and CUSTOMER SERVICE.
I do all sorts of stuff with technology - but I don't do cash machines. And when I do take out cash its always £50 or more. Do others fell that large business is continuing to further loose touch with its customers - without whom they wouldn't exist ?
Lurking Lawyer said:
Unless the account was opened pre-1997 (I think), you wouldn't get a windfall anyway - any account opened after that involves you signing away to the Nationwide's charitable foundation any amount payable on the society demutualising. They brought it in to deter carpetbaggers in the midst of the wave of demutualisations of the mid-90s.
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