Discussion
Justayellowbadge said:
You have an agreement with whoever the DD is with, and, yes, IIRC, you have given them permission to debit your account whenever they like.
WRONG!!!!A regular direct debit must have a schedule. Hence the Council tax reminder has dates and amount of all DDs
A Phone bill whereby the amount can be variable must be notified to the customer no less than ten days before the payment is due, the amount andthe date must be notified.
soad said:
Shaw Tarse said:
I'd check terms & conditions, it's possible due to weekends/ bank hols?
My Standing Order is set for the 28th but comes out a day or two before, if it falls on the weekends. Edited by soad on Tuesday 2nd February 15:26
YAD061 said:
Direct debits are not fixed amounts but standing orders are, these are DDs for my mortgage, they took out a couple of days early
Check your small print.The majority of companies will request a DD on the same date each month. If this falls on a weekend or bank holiday, this is usually taken on the next working day.
It's the company, not the bank, who drive when a direct debit collection is to be made.
JDMFanYo said:
YAD061 said:
Direct debits are not fixed amounts but standing orders are, these are DDs for my mortgage, they took out a couple of days early
Check your small print.The majority of companies will request a DD on the same date each month. If this falls on a weekend or bank holiday, this is usually taken on the next working day.
It's the company, not the bank, who drive when a direct debit collection is to be made.
ks up they are obliged to give you an immediate refund.However, what's the point if it's coming out the next day anyway?
)soad said:
Eric Mc said:
Standing Orders and Direct Debits are not the same.
I know that. Was just saying it comes out early if falls on the weekend/bank holidays.
Direct Debit Guarantee
Under the rules of the Direct Debit Scheme, should any money be taken in error, then the customer's bank or building society must, on request, make an immediate refund to the customer's account. This is the Direct Debit Guarantee. This covers situations where the originator has not given the required advance notice regarding a change of amount or date. It also protects customers should an incorrect amount be debited or if a debit occurs earlier than the specified, agreed date, or in error.
As I mentioned earlier, it's the mortgage company, not the bank, taking the funds early.
I would advise ringing said mortgage company and request they backdate the DD by a day or two, otherwise ask your bank to reverse the DD under the DD Guarantee.
If you have received charges for the early debit, I would also seek compensation from the said mortgage company.
Edited by JDMFanYo on Tuesday 2nd February 16:36
P.S. Source of information (Linked from BACS themselves)
http://www.thesmartwaytopay.co.uk/did-you-know.asp
http://www.bacs.co.uk/Bacs/Businesses/FAQ/FromCust...
http://www.thesmartwaytopay.co.uk/did-you-know.asp
website said:
Q: Will the payment always be on the same date every month?
A: Normally payments will be made on the same date each month, quarter or annually according to the payment frequency. If any payment due date falls at a weekend or on a bank holiday, the organisation is obliged to debit your account just after that due date unless they notify you in advance of a change of date.
Q: What if changes are needed?
A: If either the amount you owe, the frequency or the payment date changes, the organisation concerned has to notify you in advance (normally 10 working days) of your account being debited. This gives you time to get in touch with them if necessary.
Bacs SiteA: Normally payments will be made on the same date each month, quarter or annually according to the payment frequency. If any payment due date falls at a weekend or on a bank holiday, the organisation is obliged to debit your account just after that due date unless they notify you in advance of a change of date.
Q: What if changes are needed?
A: If either the amount you owe, the frequency or the payment date changes, the organisation concerned has to notify you in advance (normally 10 working days) of your account being debited. This gives you time to get in touch with them if necessary.
http://www.bacs.co.uk/Bacs/Businesses/FAQ/FromCust...
Edited by JDMFanYo on Tuesday 2nd February 16:43
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