Online payment, anti fraud changes

[Yabu]

So being the Luddite that I am there seems to have been some recently implemented changes to stop fraud fraudulent online payments

https://www.moneysavingexpert.com/news/2022/03/onl...

So now after attempting an online payment the system defaults to the bank wanting to ring the landline that I’m nowhere near for a code to be entered, or ring them on a 24hr system that’s exceptionally busy at 4.30am. Fantastic this is going to work well. Rant over.

[JagLover]

Has worked Ok for me so far. It is either verification by texting me a code or via the card reader.

Edited by JagLover on Tuesday 3rd May 07:05

[Piginapoke]

Yabu said:

So being the Luddite that I am there seems to have been some recently implemented changes to stop fraud fraudulent online payments

https://www.moneysavingexpert.com/news/2022/03/onl...

So now after attempting an online payment the system defaults to the bank wanting to ring the landline that I’m nowhere near for a code to be entered, or ring them on a 24hr system that’s exceptionally busy at 4.30am. Fantastic this is going to work well. Rant over.

Use a mobile phone or verify in banking App

[Mannginger]

Yup it's a minor irritation only, a quick text or app verification not a call to a landline. For me the extra step that takes c30 seconds is well worth the additional security

[Captain Raymond Holt]

Worked fine for me so far.

Not working well for people who haven’t kept their contact details up to date - particularly when switching mobile numbers and dont have access to the old number to enter the code to confirm the switch

[Carbon Sasquatch]

OP probably needs to add their mobile number to the banks records. If they only have the land line number, that's all they can use.

Maybe email as well - check that is registered.