Anglian windows
Discussion
I thought these awful sales tactics were a thing of the past.
https://www-thisismoney-co-uk.cdn.ampproject.org/v...
https://www-thisismoney-co-uk.cdn.ampproject.org/v...
Seems that many of the larger firms still use hard-selling tactics, presumably there's still enough people around who are too polite to tell somebody to f
k off, and also too polite to call out sales/discount bullst to their face.
One question I have though, what on earth is discussed for 3 hours? I'd expect the measurements are automatically recorded so that part is done within 15 minutes, and the pricing will be automated and probably fairly flat other than the glass options?
A link for people not on a phone, a bit easier to read:
https://www.thisismoney.co.uk/money/experts/articl...
k off, and also too polite to call out sales/discount bullst to their face.One question I have though, what on earth is discussed for 3 hours? I'd expect the measurements are automatically recorded so that part is done within 15 minutes, and the pricing will be automated and probably fairly flat other than the glass options?
A link for people not on a phone, a bit easier to read:
https://www.thisismoney.co.uk/money/experts/articl...
Many double glazing firms still use crowbar tactics. The private face is different to the public face.
I booked some appointments for quotes. When the salesman sat down, he asked where Mrs V. was. I said at work and he said he couldn't quote unless she was present. I said I was buying, not Mrs V. He stuck to his guns and tried to rebook whereupon I told him to FRO.
I had one salesman tell me the £1,200 door he was trying to sell to me had £1,800 worth of security locks. Exactly the same style front door with £1,800 of security locks was available for £300 in Wickes (with another £100 for an independent door fitter).
Best one was a local firm that i used. He introduced himself and said "you've probably heard all the bullst from the other companies, I'll be 15 mins to measure up, 10 mins to work out a quote, windows will the the same openings as exising and if you like my price, I don't need a deposit for my local customers".
I booked some appointments for quotes. When the salesman sat down, he asked where Mrs V. was. I said at work and he said he couldn't quote unless she was present. I said I was buying, not Mrs V. He stuck to his guns and tried to rebook whereupon I told him to FRO.
I had one salesman tell me the £1,200 door he was trying to sell to me had £1,800 worth of security locks. Exactly the same style front door with £1,800 of security locks was available for £300 in Wickes (with another £100 for an independent door fitter).
Best one was a local firm that i used. He introduced himself and said "you've probably heard all the bulls
t from the other companies, I'll be 15 mins to measure up, 10 mins to work out a quote, windows will the the same openings as exising and if you like my price, I don't need a deposit for my local customers".Having been in this industry for over 30years my advice would be always go to a long established local company. Maybe get 2 or 3 to compare.
Always ask for a product especially a door that is to PAS 24 standard for security. 2022 is the latest revision but 2016 is perfectly acceptable.
Always ask for a product especially a door that is to PAS 24 standard for security. 2022 is the latest revision but 2016 is perfectly acceptable.
Literally going through this just now with the boys room window.
On the home report was the only issue, the glazing seal had failed so fogged up.
CR Smith called on a whim after I enquired one day a while ago. Guy turned up, I have no idea cost of windows so I really want a quote to at least get a vague idea.
Upvc style, white, it's a 100year old house so windows are bit bigger, slick salesman arrived, my son wanted to be in the room as he's 4, fine.
Guy was stating straight away the windows no longer legal as it opens outwards and its a first floor, and it's too low, regs state 800mm minimum height from floor. OK
The boy gets upset about some kego thing but wife's playing with him but it's off putting, wife asks about road noise, guy flatly states "WINDOWS DONT DO NOISE, JUST heat). righto.
Then we're in kitchen as wanted him to look at another window that's wood we might want done he brings in his example window and wood samples, all swish bespoke carry cases. The boy wanted the window in the front room gets upset, I wasn't expecting the guy to move it but he didn't even look sympathetic, all very standoffish and seemed incredibly done with it all when I said would be after Xmas were looking to have it done.
Straight to "prices won't be valid" I know that, I'm not 5, I just need to see if it's feasible. I spied his ipad showing the window and a price of £2200.
He never stated that though, he starts taking his stuff back to the car and calls from the front door "it'll be Bout £1800"
I found it all incredibly unprofesi9nal, he also calls every few days asking where we are. I've binned off answering his phone.
There's a big local window fitter place I'm calling next and guy on his own a friend knows to Try too.
It's so off putting though, the smug attitude, fear mongering, constant pressure calling.
The window was about £800more than I imagined so needed a think, relatives might help out just to avoid financing etc, but it was all now or nothing.
On the home report was the only issue, the glazing seal had failed so fogged up.
CR Smith called on a whim after I enquired one day a while ago. Guy turned up, I have no idea cost of windows so I really want a quote to at least get a vague idea.
Upvc style, white, it's a 100year old house so windows are bit bigger, slick salesman arrived, my son wanted to be in the room as he's 4, fine.
Guy was stating straight away the windows no longer legal as it opens outwards and its a first floor, and it's too low, regs state 800mm minimum height from floor. OK
The boy gets upset about some kego thing but wife's playing with him but it's off putting, wife asks about road noise, guy flatly states "WINDOWS DONT DO NOISE, JUST heat). righto.
Then we're in kitchen as wanted him to look at another window that's wood we might want done he brings in his example window and wood samples, all swish bespoke carry cases. The boy wanted the window in the front room gets upset, I wasn't expecting the guy to move it but he didn't even look sympathetic, all very standoffish and seemed incredibly done with it all when I said would be after Xmas were looking to have it done.
Straight to "prices won't be valid" I know that, I'm not 5, I just need to see if it's feasible. I spied his ipad showing the window and a price of £2200.
He never stated that though, he starts taking his stuff back to the car and calls from the front door "it'll be Bout £1800"
I found it all incredibly unprofesi9nal, he also calls every few days asking where we are. I've binned off answering his phone.
There's a big local window fitter place I'm calling next and guy on his own a friend knows to Try too.
It's so off putting though, the smug attitude, fear mongering, constant pressure calling.
The window was about £800more than I imagined so needed a think, relatives might help out just to avoid financing etc, but it was all now or nothing.
Rick_1138 said:
On the home report was the only issue, the glazing seal had failed so fogged up.
Can you not just get the pane of glass replaced? I had a couple in a BTL that the tenants were moaning about being fogged up so I got them replaced, it was £150 from memory.You don't have to replace the whole window just because one of the seals on a pane has gone.
Joey Deacon said:
Can you not just get the pane of glass replaced? I had a couple in a BTL that the tenants were moaning about being fogged up so I got them replaced, it was £150 from memory.
You don't have to replace the whole window just because one of the seals on a pane has gone.
That's what we looked at but finding anyone to do it is a ballance, cr Smith guy said you'd be £3-500 but I expect that's bYou don't have to replace the whole window just because one of the seals on a pane has gone.
ks.But the fear is a bit in the wife now.
Rick_1138 said:
Literally going through this just now with the boys room window.
On the home report was the only issue, the glazing seal had failed so fogged up.
CR Smith called on a whim after I enquired one day a while ago. Guy turned up, I have no idea cost of windows so I really want a quote to at least get a vague idea.
Upvc style, white, it's a 100year old house so windows are bit bigger, slick salesman arrived, my son wanted to be in the room as he's 4, fine.
Guy was stating straight away the windows no longer legal as it opens outwards and its a first floor, and it's too low, regs state 800mm minimum height from floor. OK
The boy gets upset about some kego thing but wife's playing with him but it's off putting, wife asks about road noise, guy flatly states "WINDOWS DONT DO NOISE, JUST heat). righto.
Then we're in kitchen as wanted him to look at another window that's wood we might want done he brings in his example window and wood samples, all swish bespoke carry cases. The boy wanted the window in the front room gets upset, I wasn't expecting the guy to move it but he didn't even look sympathetic, all very standoffish and seemed incredibly done with it all when I said would be after Xmas were looking to have it done.
Straight to "prices won't be valid" I know that, I'm not 5, I just need to see if it's feasible. I spied his ipad showing the window and a price of £2200.
He never stated that though, he starts taking his stuff back to the car and calls from the front door "it'll be Bout £1800"
I found it all incredibly unprofesi9nal, he also calls every few days asking where we are. I've binned off answering his phone.
There's a big local window fitter place I'm calling next and guy on his own a friend knows to Try too.
It's so off putting though, the smug attitude, fear mongering, constant pressure calling.
The window was about £800more than I imagined so needed a think, relatives might help out just to avoid financing etc, but it was all now or nothing.
Is the antagonist in this story the salesman or the 4 year old? On the home report was the only issue, the glazing seal had failed so fogged up.
CR Smith called on a whim after I enquired one day a while ago. Guy turned up, I have no idea cost of windows so I really want a quote to at least get a vague idea.
Upvc style, white, it's a 100year old house so windows are bit bigger, slick salesman arrived, my son wanted to be in the room as he's 4, fine.
Guy was stating straight away the windows no longer legal as it opens outwards and its a first floor, and it's too low, regs state 800mm minimum height from floor. OK
The boy gets upset about some kego thing but wife's playing with him but it's off putting, wife asks about road noise, guy flatly states "WINDOWS DONT DO NOISE, JUST heat). righto.
Then we're in kitchen as wanted him to look at another window that's wood we might want done he brings in his example window and wood samples, all swish bespoke carry cases. The boy wanted the window in the front room gets upset, I wasn't expecting the guy to move it but he didn't even look sympathetic, all very standoffish and seemed incredibly done with it all when I said would be after Xmas were looking to have it done.
Straight to "prices won't be valid" I know that, I'm not 5, I just need to see if it's feasible. I spied his ipad showing the window and a price of £2200.
He never stated that though, he starts taking his stuff back to the car and calls from the front door "it'll be Bout £1800"
I found it all incredibly unprofesi9nal, he also calls every few days asking where we are. I've binned off answering his phone.
There's a big local window fitter place I'm calling next and guy on his own a friend knows to Try too.
It's so off putting though, the smug attitude, fear mongering, constant pressure calling.
The window was about £800more than I imagined so needed a think, relatives might help out just to avoid financing etc, but it was all now or nothing.
Had two exterior doors from Anglian in the last year. They came in expensive initially, but we told them our budget and after a few weeks of us being unresponsive to their price, they met our budget, which was fine. Decent equivalent doors from local firms were no cheaper. All done on the day and good service - doors not paid for until after installation so all good - very pleased with their level of service.
uk66fastback said:
Had two exterior doors from Anglian in the last year. They came in expensive initially, but we told them our budget and after a few weeks of us being unresponsive to their price, they met our budget, which was fine. Decent equivalent doors from local firms were no cheaper. All done on the day and good service - doors not paid for until after installation so all good - very pleased with their level of service.
Did the local place presumably gave a single honest price up-front? I can understand a bit of haggling but a company which comes in with a massively high price initially will lose my business, because it's a simple issue of trust.Presumably if an Anglian salesman gives an elderly customer a price of £20k for some £6k windows and they sign the contract to buy them nobody throughout the business will question whether the customer is being ripped off?
Gareth79 said:
Did the local place presumably gave a single honest price up-front? I can understand a bit of haggling but a company which comes in with a massively high price initially will lose my business, because it's a simple issue of trust.
Presumably if an Anglian salesman gives an elderly customer a price of £20k for some £6k windows and they sign the contract to buy them nobody throughout the business will question whether the customer is being ripped off?
Of course not, they're utter tossers as are everyone who works for them. The salesmen know full well they're ripping people off.Presumably if an Anglian salesman gives an elderly customer a price of £20k for some £6k windows and they sign the contract to buy them nobody throughout the business will question whether the customer is being ripped off?
We had a new composite door from Anglian last year.
I set the boundaries with the salesman from the outset. We would not be ordering or placing a deposit that day. We would only accept their first price and would be getting two other quotes. The salesman played ball and they came out a similar price to local firms. In fact the local firms wouldn't carry out a small amount of building work too....
So we went with Anglian.
They booked on four different occasions to come and fit. Cancelled either on the day or the day before each time...... Eventually fitted but not to our specification (locking mechanism was downright dangerous and not detailed in the quote). Door eventually dropped after 6 months meaning the door would not open, causing damage to the door itself. It was completely replaced, but it still does not feel like an expensive door.... considering how much we paid.
Recently had a local firm replace some sash windows, still not a great experience (poor comms), but at least they workmanship is 100 times better.....
I set the boundaries with the salesman from the outset. We would not be ordering or placing a deposit that day. We would only accept their first price and would be getting two other quotes. The salesman played ball and they came out a similar price to local firms. In fact the local firms wouldn't carry out a small amount of building work too....
So we went with Anglian.
They booked on four different occasions to come and fit. Cancelled either on the day or the day before each time...... Eventually fitted but not to our specification (locking mechanism was downright dangerous and not detailed in the quote). Door eventually dropped after 6 months meaning the door would not open, causing damage to the door itself. It was completely replaced, but it still does not feel like an expensive door.... considering how much we paid.
Recently had a local firm replace some sash windows, still not a great experience (poor comms), but at least they workmanship is 100 times better.....
Gareth79 said:
uk66fastback said:
Had two exterior doors from Anglian in the last year. They came in expensive initially, but we told them our budget and after a few weeks of us being unresponsive to their price, they met our budget, which was fine. Decent equivalent doors from local firms were no cheaper. All done on the day and good service - doors not paid for until after installation so all good - very pleased with their level of service.
Did the local place presumably gave a single honest price up-front? I can understand a bit of haggling but a company which comes in with a massively high price initially will lose my business, because it's a simple issue of trust.Presumably if an Anglian salesman gives an elderly customer a price of £20k for some £6k windows and they sign the contract to buy them nobody throughout the business will question whether the customer is being ripped off?
Anglian never tried to rip me off and I didn’t expect them to either.
What amazes me is just how cheap UPVC windows are.
Im looking at sliding sash windows in black (or maybe not who knows) and a well respected local place have quoted 495 supply only for a 1780x1300 window! i can only assume its plus vat but i thought that cheap. Even random online companies its coming in at around 700 a window with horns etc etc. I think its about 10% cheaper in white.
Local place said 250-300 per window to fit. As theres 24 total i can only imagine with a small push i can get a bloody good price on them.
how these other firms have the front to quote 25k for casement windows on a 3 bed semi is beyond me. Literally taking the piss.
Im looking at sliding sash windows in black (or maybe not who knows) and a well respected local place have quoted 495 supply only for a 1780x1300 window! i can only assume its plus vat but i thought that cheap. Even random online companies its coming in at around 700 a window with horns etc etc. I think its about 10% cheaper in white.
Local place said 250-300 per window to fit. As theres 24 total i can only imagine with a small push i can get a bloody good price on them.
how these other firms have the front to quote 25k for casement windows on a 3 bed semi is beyond me. Literally taking the piss.
uk66fastback said:
Why would I have any idea? (or care). For Anglian there you could put ‘Any Ripoff Co.’ And for elderly, you could put ‘gullible’ - there are a lot of gullible people who are young and elderly people who are clued up …
Anglian never tried to rip me off and I didn’t expect them to either.
When you say "expensive" what was their initial price, vs. what they finally came in at?Anglian never tried to rip me off and I didn’t expect them to either.
re. your other comment, I assume you believe that deceptive and dishonest sales tactics are ok, and people who are victims deserve it?
Tankrizzo said:
Of course not, they're utter tossers as are everyone who works for them. The salesmen know full well they're ripping people off.
Yes it was something of an rhetorical question 
Edited by Gareth79 on Sunday 3rd December 19:25
Windows and frames are bloody cheap to buy compared with what these window firms quote. Just stick with a good frame supplier like Rehau and you’ll not go far wrong.
They’re also a doddle to fit if you’re so minded, especially on a ground floor. Some people on here st themselves as they want some piece of paper from fensa. For fitting a window 
I imagine they’ll be asking for a diploma to wipe your own arse next.
They’re also a doddle to fit if you’re so minded, especially on a ground floor. Some people on here s
t themselves as they want some piece of paper from fensa. For fitting a window I imagine they’ll be asking for a diploma to wipe your own arse next. Gassing Station | News, Politics & Economics | Top of Page | What's New | My Stuff