Advice please - faulty Plasma TV

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Hi hoping someone can help.

I recently bought an LG 42" Plasma TV from directtvs.co.uk

Having enjoyed it for the grand total of 3 days it went pop one night and the internal glass broke from side to side. I wasn't even near the thing.

Now the shop is refusing to replace it as 'I must have dropped it' Refuse to even examine it

It was delivered 7 days ago

Short of physically abusing the staff (joke)
what are my options. They suggest I write a letter - I will - but have I recourse to LG and can I do anything with the credit card?

Many thanks

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Good man will do

Ken

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Thanks - what I don't like nis their response - they don't just break!

Can see why their prices are cheap - never again!

Ken

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Excellent - I like the fixya site....

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On the phone to LG - they have been really helpful and are sending someone out to have a look

Thanks for all the replies, people