Faulty Samsung TV
Discussion
Well I'll have to eat humble pie....
Everyone that said Samsung TV's were crap.... Wellll....
First one died after a month. The replacement has just started to strobe / flicker when first turned on. Seems to clear up after the TV has been on a while. Mostly !
So a couple of questions.
1) Does the guarantee run from when I recieved the new replacement ? If it does I still have a month left.
2) If I report the fault now but the service centre cannot find it ( it is intermittant and in my experience unless the fault smacks them in the chops ...) then it gets worse will they still honour the guarantee ?
TV was only £450 ( £350 now ! ) but I still expected it to last more than a year !
Back to Panasonic / Sony etc next time !
Everyone that said Samsung TV's were crap.... Wellll....
First one died after a month. The replacement has just started to strobe / flicker when first turned on. Seems to clear up after the TV has been on a while. Mostly !
So a couple of questions.
1) Does the guarantee run from when I recieved the new replacement ? If it does I still have a month left.
2) If I report the fault now but the service centre cannot find it ( it is intermittant and in my experience unless the fault smacks them in the chops ...) then it gets worse will they still honour the guarantee ?
TV was only £450 ( £350 now ! ) but I still expected it to last more than a year !
Back to Panasonic / Sony etc next time !
Edited by nick heppinstall on Sunday 29th August 09:29
nick heppinstall said:
1) Does the guarantee run from when I recieved the new replacement ? If it does I still have a month left.
Guarantees run from the date you bought the first one.You could still consider taking action under Sale of Goods act, which gives you 6 years n England and Wales and 5 in Scotland. A modern telly should last more than a year!
Contact them, even if the warranty only runs from purchase of the original the replacement is still new enough you are disappointed it is faulty. I'd approach Samsung Uk though as 2 dodgy TV's is enough to convince you not to buy any more Samsung products. Hell you came on here to complain so a good job of sorting the problem by Samsung is required.
JumboBeef said:
nick heppinstall said:
1) Does the guarantee run from when I recieved the new replacement ? If it does I still have a month left.
Guarantees run from the date you bought the first one.You could still consider taking action under Sale of Goods act, which gives you 6 years n England and Wales and 5 in Scotland. A modern telly should last more than a year!
nick heppinstall said:
JumboBeef said:
nick heppinstall said:
1) Does the guarantee run from when I recieved the new replacement ? If it does I still have a month left.
Guarantees run from the date you bought the first one.You could still consider taking action under Sale of Goods act, which gives you 6 years n England and Wales and 5 in Scotland. A modern telly should last more than a year!
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