No channel 5 on Sky

[MrV]

I seem to have a bit of an intermittent problem with all the channel 5 channels on Sky over the past couple of weeks ,I get a blue screen and no signal message,it seems to last anywhere between an hour and a day or two and not even a hard reset has cured the problem so far

To be honest its very rarely that I want to watch anything on there but just wondering if its just me and my hd box or it happens to other people to ?

[Daniel1]

could be a number of things. If you have access to another box, preferably like-for-like, try that and report back. If it works, likely your box, if it doesnt thens its probably signal related somewhere.

[gmarks1]

I had that problem with a sky HD box (different channel though) - it turned out to be a failing box which was replaced and solved the problem.

Gary

[nw28840]

snap , phone sky and get them to replace the box

[mcflurry]

IIRC the Sky engineer who sorted my box last week said there was an update sent down the phone line for Channel 5. Is your box plugged in?

[Daniel1]

not sent down the phone line, sent via the dish.

[AMD87]

Daniel1 said:

not sent down the phone line, sent via the dish.

firmware updates are downloaded through the phone line.

Edited by AMD87 on Wednesday 23 June 19:38

[Daniel1]

AMD87 said:

Daniel1 said:

not sent down the phone line, sent via the dish.

firmware updates are downloaded through the phone line.

Edited by AMD87 on Wednesday 23 June 19:38

then, without sounding arrogant, can boxes not connected to the phone line update their firmware? Isn't it only a 56k modem and firmware updates would takes ages and hold up your phone line.

edit: that sounds a little rude, its not meant to be, just curious

Edited by Daniel1 on Wednesday 23 June 20:30

[MrV]

Well have channel 5 back when I took a look this morning but now have lost a couple of the film channels

Looks like a call to sky and a new box then

Thanks for the help guys

[FunkyGibbon]

AMD87 said:

Daniel1 said:

not sent down the phone line, sent via the dish.

firmware updates are downloaded through the phone line.

No they are not. My box has never had a phone line in (after the first 12 months of course ) and I'm running the latest EPG and Firmware.

[[AJ]]

FunkyGibbon said:

AMD87 said:

Daniel1 said:

not sent down the phone line, sent via the dish.

firmware updates are downloaded through the phone line.

No they are not. My box has never had a phone line in (after the first 12 months of course ) and I'm running the latest EPG and Firmware.

Quick question about this if you don't mind. One of the things putting me off getting a sky subscription (I have a dish and box I use for free channels) is not wanting a dodgy phone line extension traipsed around my house. Is there a way around that?

[Daniel1]

[AJ] said:

FunkyGibbon said:

AMD87 said:

Daniel1 said:

not sent down the phone line, sent via the dish.

firmware updates are downloaded through the phone line.

No they are not. My box has never had a phone line in (after the first 12 months of course ) and I'm running the latest EPG and Firmware.

Quick question about this if you don't mind. One of the things putting me off getting a sky subscription (I have a dish and box I use for free channels) is not wanting a dodgy phone line extension traipsed around my house. Is there a way around that?

Yes. Dont have one installed, just as long as you can get a phone extension cable from the socket to the sky box so the installer can start your card, he/she wont care. It sends the card number and box serial number to the SKY computer via the 56k modem.

If you get a perticular jobsworth, and with a company as large as SKY you can, you can have started 'manually' by talking to a customer support guy and he'll punch the numbers in manually. They will charge you £30 for the privilage but its added to your first months bill (i think)

[Tycho]

FunkyGibbon said:

AMD87 said:

Daniel1 said:

not sent down the phone line, sent via the dish.

firmware updates are downloaded through the phone line.

No they are not. My box has never had a phone line in (after the first 12 months of course ) and I'm running the latest EPG and Firmware.

This.

[Sushi]

I'vbe just had my box replaced due to this error, first I lost dave (no top gear, no mock the week or QI )then slowly all the other channels started failing starting with all the hd content, I was left with bbc1 and a very broken bbc2, sky engineer installed a new box and I now have all my channels back. This is now my 4th box since sky hd was released (failing hdd's usually, this is the first time the channels have gone though, normally it just won't record anymore and randomly reboots itself)
On the question of phone line, I've had the new box installed without a phone line but I'm missing the premium channels (movies and sports) because they need to activate via the line, he tried doing this with the helpdesk people but it wouldn't activate so I've got to hook it up to the phone line to get it working again. As far as I'm aware all other content is delivered via the dish as my anytime fills up and my firmware got updated without the phone line in.