Existing Sky customers.

[colonel c]

I am really beginning to hate SKY.

Strolling around Tesco the other day I noticed a special offer 'Buy any TV and get FREE SKY+HD box plus free standard install'.
It so happens that I was considering replacing a small TV in our kitchen and also upgrading to HD soon anyway. Fantastic! a special offer that would save me a few quid.
However a quick scan of the small print on the leaflet reveled that for existing Sky customers to take advantage of this offer they must sign up to the HD pack (fair enough) and also take out Sky Multiroom at an additional £9.75 a month.
bds! I don't need or want multiroom.
Well they can fk off. I've gone off the idea of HD for now. maybe see what happens with Freesat later in the year.

[crossle]

And your point is???

[pugwash4x4]

well surely you would be better off paying multi room than an additional susbscription? either you get a free box and a new subscription or you pay a £10/month and get to copy your current subscription?

the latter sounds like a far better proposition to me- why are you annoyed?

[Mattt]

Phone up, threaten to quit, get it free.

Job done.

[colonel c]

crossle said:

And your point is???

Oops sorry. Should have put in a little more detail I suppose.
As an existing customer I can-upgrade to a new HD box at a cost of £49 for the box plus £30 installation plus the monthly HD pack at £9.75 a month.

To take advantage of the Tesco/Sky special offer as an existing customer I must also subscribe to mulitroom at the cost of another £9.75 month.

So I'm miffed that there is no real incentive for me as an existing customer to take this offer and that the in store promotional material is misleading.

[bazking69]

You can always cancel and resign. Oh hang on, they'll want £40 to come and plug your new Sky box in for you....

[Stevenj214]

colonel c said:

So I'm miffed that there is no real incentive for me as an existing customer to take this offer and that the in store promotional material is misleading.

The chance of gaining a new customer from the offer - x%

The chance of losing an existing customer from the offer - almost 0%


As has been said, call up and threaten to cancel - get put through to the 'retentions team' and see what they can do for you.

[mcflurry]

Stevenj214 said:

colonel c said:

So I'm miffed that there is no real incentive for me as an existing customer to take this offer and that the in store promotional material is misleading.

The chance of gaining a new customer from the offer - x%

The chance of losing an existing customer from the offer - almost 0%


As has been said, call up and threaten to cancel - get put through to the 'retentions team' and see what they can do for you.

Movies - £3 a month for 3 months

[Steve748]

Freesat is excellent..........well through my Pany32" it is! most of the channels look like they are in HD the picture is so good

[xrv]

Mattt said:

Phone up, threaten to quit, get it free.

Job done.

You can only cry wolf so many times.
My father found that one out last year when they just cut him off.
He still gets sky sports though despite the fact he hasn't paid for it since 2002.

[tim2100]

xrv said:

Mattt said:

Phone up, threaten to quit, get it free.

Job done.

You can only cry wolf so many times.
My father found that one out last year when they just cut him off.
He still gets sky sports though despite the fact he hasn't paid for it since 2002.

Thats true you need to be prepared for them to call your bluff.

Happened to a friend of mine also. He got cut off.

[Stevenj214]

xrv said:

Mattt said:

Phone up, threaten to quit, get it free.

Job done.

You can only cry wolf so many times.
My father found that one out last year when they just cut him off.
He still gets sky sports though despite the fact he hasn't paid for it since 2002.

They're supposed to have a sliding scale of discount, but in reality many people get the top offers many times.

[davido140]

I'm really wondering why I bother with Sky at all, there is bugger all on, there are a smattering of HD channels of which I probably watch 3 or 4 weekly programes regularly. 24, Bones and Fringe are all I can think of that I have on series link.

The Recording fails all the time and stuff disapears off series link, the box crashes every couple of days.

I Only have the basic pacakge + HD but I think I'm paying £30 a month for this...

I paid £200 for my HD box, only 3 weeks before they reduced it to £50, which REALLY pissed me off, they must have known there was a price drop coming...

I'm seriously considering going to free-view only or even ditching the TV license all together, bin the Antenna and Sky Dish and just watch DVDs and stuff I download off the Internet.

Edited by davido140 on Wednesday 22 April 09:25

[bazking69]

They will call your bluff...I've tried it a couple of times and had to eat humble pie.
They don't seem to pander to customers demands, even if they are perfectly reasonable.

[Oakey]

bazking69 said:

They will call your bluff...I've tried it a couple of times and had to eat humble pie.
They don't seem to pander to customers demands, even if they are perfectly reasonable.

I was going to say, the poster who said threaten to leave, job done is a god damn filthy liar. I don't know anyone who has had Sky pander to them in this way. Virgin Media, yes, they used to all the time (they don't so much these days).But Sky don't care, threaten to leave and they'll just tell you goodbye.

[davido140]

Oakey said:

bazking69 said:

They will call your bluff...I've tried it a couple of times and had to eat humble pie.
They don't seem to pander to customers demands, even if they are perfectly reasonable.

I was going to say, the poster who said threaten to leave, job done is a god damn filthy liar. I don't know anyone who has had Sky pander to them in this way. Virgin Media, yes, they used to all the time (they don't so much these days).But Sky don't care, threaten to leave and they'll just tell you goodbye.

sky used to, about 4 years ago since I last tried it and got a decent deal out of them for a + upgrade.

Not any more though.

I'm looking forward to later this year when my 12 months following the HD upgrade is over, I can then phone up and actually cancel!

[ridds]

Anyone know what the Virgin Media boxes are like now?

The old NTL ones were ste but if they have improved it and can get a better deal or Virgin I'd leave Sky tomorrow.

Saved £25 and halved my bill recently by taking off movies and sports that I never watched (had for free sky+ before). They keep ringing me up asking if I want them cheap for 3 months...... No, I don't a) I never watched them anyway and b) it'll go back up to £25 after the 3 months!

[davido140]

TVR Moneypit said:

davido140 said:

I'm really wondering why I bother with Sky at all, there is bugger all on it.....

South Park / Futurama / Simpsons

Discovery / Discovery Turbo / Men & Motors / Dave / GOLD

All the documentrys and comadeys



Fair enough, I only watch maybe 2 hours a day, but I never struggle for anything to watch.

Simpsons is well past its sell by date, and the endless repeats annoy me.

Futurama was ok, but its just repeats of the 4/5 seasons they did, the new stuff is pretty poor and I've seen them all on DVD anyway.

Tend not to watch the documentaries any more and all the stuff on Dave I've already seen!

I think I might just be "growning out" of telly..

[Oakey]

ridds said:

Anyone know what the Virgin Media boxes are like now?

The old NTL ones were ste but if they have improved it and can get a better deal or Virgin I'd leave Sky tomorrow.

Saved £25 and halved my bill recently by taking off movies and sports that I never watched (had for free sky+ before). They keep ringing me up asking if I want them cheap for 3 months...... No, I don't a) I never watched them anyway and b) it'll go back up to £25 after the 3 months!

Virgin's V+ boxes are still rubbish. Slow menu's where you change channel and go and make a brew whilst you wait for it to register the keypress.

[esselte]

Oakey said:

bazking69 said:

They will call your bluff...I've tried it a couple of times and had to eat humble pie.
They don't seem to pander to customers demands, even if they are perfectly reasonable.

I was going to say, the poster who said threaten to leave, job done is a god damn filthy liar. I don't know anyone who has had Sky pander to them in this way. Virgin Media, yes, they used to all the time (they don't so much these days).But Sky don't care, threaten to leave and they'll just tell you goodbye.

I did ,my ordinary sky box packed in I phoned to cancel and got SKY+ for free...a couple of years ago mind...