Samsung Smart TV wifi/internet connectivity oddness

[Stuart]

Hi all,

I have a 2018 Samsung Smart TV which is hard connected to a mesh hub on my home network. We have Community Fibre 1GB, and never experience any issues.

This week my daughter unplugged the router by accident, and it seems to have triggered some weirdness on the TV that I just cannot understand or fix.

The TV will connect to the internet via either the wifi connection or wired. However some apps show that the TV is connected, and others report a connection issue. It changes between the connection types (e.g YouTube and iPlayer show no connection on wired but a full connection on wireless but Netflix and Amazon show the opposite).

I have tried a hard reset of the TV and a full reset of router and TV together. I've also reset the Samsung Smart hub.

I'm stumped - anyone got any idea what's going on? My mesh is an Eero and I can see the TV in the app, see that it has downstream and upstream connection and that the MAC address is permitted on by the router.

On my generation of TV you can't clear the cache, but that's been achieved by resetting the hub.

I'm genuinely stumped. Anyone got any ideas?

S

[southerndriver]

Try:
- a different LAN cable
- putting the LAN plug into a different socket on the hub/router

Also possible - there might be an IP addressing clash somewhere. If your router allows, try clearing the DHCP cache, thereby forcing the TV to request a new one