Sonos beam 2 problem

[dinger]

Afternoon people

Purchased my Sonos Beam 2 from J Lewis 25 months ago and in the last week I am unable to use the Alexa facility to control it for tunes via Amazon music etc. via my I pad or wife’s I pad.

Have checked all hard connections, and re download the Sonos app, Alexa app and Amazon App
But still the microphone would appear not to be working on the bar.

Out of desperation I returned to J Lewis Poole where I purchased said item in the hope they could offer some constructive suggestion to repair the problem , only to be reminded the fault had originated outside of the 2year warranty , so there was nothing they could do. I fully understand their obligation but all I was after was a contact number for a service centre for Sonos but alas the gentleman behind the Tech desk in store just reinforced there was no number and I would have to contact Sonos directly.

I had previously contacted J Lewis on line tech who angled the fault at Alexa and then phoned Phono tech support in Morocco who admitted it was likely to be the microphone.

So having been pushed pillar to post has anyone got any ideas of a good repair centre in the south
Or any other remedies.

Cheers

Dinger

[335dTot]

If you don’t get any help from here, try the Sonos group on Facebook, I’ve recently joined it & there’s always someone looking to solve an issue & help usually solves it.

[dinger]

Thanks for heads up regarding FB

[jrb43]

Is Alexa switched on in hardware? I can never remember if the LED is supposed to be white or green (both of which suggest "on" in my head) and she gets toggled every time we dust the unit so easily done.

[Lucid_AV]

Also try the Sonos Community forum.


https://en.community.sonos.com/
or Google "Sonos forum"

[dinger]

Thanks for the suggestions guys will try the groups mentioned