Sky Q and other vendor router - not connecting
Discussion
My GF has Sky Q - only the main box and no mini boxes.
She changed her ISP to Vodafone. The router is in a different room to the Sky Q box, so cabling between them is not possible.
The Sky Q box connects to the Vodafone router initially but then drops out, then reconnects, drops out, etc etc.
I brought to her house another router to try, and connected the Sky Q box to that. It connected, dropped, connected, dropped repeatedly as it does for the Vodafone router.
Any suggestions or known fixes please?
She changed her ISP to Vodafone. The router is in a different room to the Sky Q box, so cabling between them is not possible.
The Sky Q box connects to the Vodafone router initially but then drops out, then reconnects, drops out, etc etc.
I brought to her house another router to try, and connected the Sky Q box to that. It connected, dropped, connected, dropped repeatedly as it does for the Vodafone router.
Any suggestions or known fixes please?
I don't know if it's fixed but I did try it on a TP Link router I took to her house. Nothing else was connected to the router, except for my laptop from where I was viewing the admin pages. I could see MAC addresses for both the laptop and the Sky Q box in the router connections.
Weirdly, the Sky Q box has numerous MAC addresses - 4 in fact. I think this is because it advertises both a "WiFi 1" and "WiFi 2" on both 2.4GHz and 5GHz.
When I look at the TV at the Sky Q box's settings, it doesn't give me any info about which of those connections it is reporting - only the generic "connection" status which establishes and drops every few second.
When I tried to connect the Sky Q box to her Vodafone router, my GF also claims her laptop's connection to the router drops periodically, in time with the Sky Q box's cycling of connection/dropping too.
I had to leave the Sky Q box not connected to the Vodafone router.
Sky engineer says the only surefire way to make this work is to provide a cabled connection but as her house is rented, she is not willing to drill any more holes in it to enable cables to pass from one room to another.
Weirdly, the Sky Q box has numerous MAC addresses - 4 in fact. I think this is because it advertises both a "WiFi 1" and "WiFi 2" on both 2.4GHz and 5GHz.
When I look at the TV at the Sky Q box's settings, it doesn't give me any info about which of those connections it is reporting - only the generic "connection" status which establishes and drops every few second.
When I tried to connect the Sky Q box to her Vodafone router, my GF also claims her laptop's connection to the router drops periodically, in time with the Sky Q box's cycling of connection/dropping too.
I had to leave the Sky Q box not connected to the Vodafone router.
Sky engineer says the only surefire way to make this work is to provide a cabled connection but as her house is rented, she is not willing to drill any more holes in it to enable cables to pass from one room to another.
ooo000ooo said:
powerline adaptors would save drilling holes.
I do have a load of those actually but I did some forum searching on this matter before asking here and there were a few people suggesting they don't provide enough bandwidth but I've nothing to lose by trying. Thanks for reminding me. I'll give it a go.somouk said:
Does the Q have the feature to repeat the wifi enabled? I seem to remember that causing some issues with non-sky router.
I don't remember seeing that in the menu. Does it mean "repeat" as a signal booster type - take the Vodafone router's SSID and broadcast from the Q too? That's actually a good thought. If her laptop was connecting to the repeated WiFi from the Q, that would explain why she kept losing her connection too.I'll check. Thanks.
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