Sonos: sub problem experiences

[number2]

Hi all

Recently bought a Sonos set: Arc, Sub, 2 x SL.

System is okay, not sure it's 2k worth but saying that I've not tried any others. I guess anything that says it can compensate for missing speakers by bouncing sound off walls should not be taken wholly at its word .

Anyway, right out the box I hear a crackling/fizzing from the sub - sounds like crickets - and occasionally some popping. Electrical arcing perhaps. It's not overly loud but can be heard in a quiet room and shouldn't be there.

Googling suggests this is a common problem - common amongst the people that have posted about it of course - and that a new sub hasn't resolved it.

I have returned the sub to Sonos (in Poland so it's still getting there...) and I think it will be another week or so before a new one arrives. Not especially happy about having a few weeks without the sub, given it was faulty from new but it is what it is.

I'm interested to know if any PHers have had a similar experience with their Sonos sub, and whether it was resolved. There's not much I can do about it, but I'd like to live in hope that the replacement sub will not suffer the same issue!

My Sonos setup was all connected by Wifi, not ethernet if that makes a difference.

[mellowman]

No cracking or fizzing from my newish system of a Sub (Gen 3) and two Fives. Forum chatter suggests a diminution in the fullness of bass after a recent software update. Posters are recommending Trueplay is disabled as it often makes the sound worse.

Cracking or fizzing can sometimes be a poor wifi signal or a poorly ripped CD. I've experienced this and just rebooted to cure it...

I sent a dead Five to their European service centre and they offered me the option of paying nothing and waiting a bit for any replacement if faulty, or paying upfront to get a replacement immediately - refundable if item was indeed faulty under warranty.

Edited by mellowman on Friday 2nd September 13:31

[Paft Dunk]

I had this problem.

Returned my sub to Sevenoaks Hifi the day after I purchased it, they confirmed the issue in store.

New sub was ordered, delivered and has been fine now for a good 18 months.

[number2]

Cheers both.

Good to hear that your replacement sub worked out okay.

As I said, not much I can do about it but knowing that they aren't 'all like that' is some comfort.

[number2]

Replacement sub arrived today, from Poland, with a two-pin plug.

I await Sonos' response to my request for them to send out a UK plug.

I'll check out the sub later - with an adaptor - to make sure it doesn't have the same problem as the first one, but I'm not impressed with the Sonos experience.

If it's got a problem or they won't just send a plug on its own, I think I'll send the whole lot back. Painful experience so far. Might have been better if I hadn't bought directly from them.

[number2]

To close the thread off: the new sub doesn't (so far) have the same issue, and Sonos did dispatch a UK power lead which I received a few days later.

All water under the bridge now. Customer service was helpful but the returns process long and could have been made easier, especially considering the item was delivered with a manufacturer fault.

[Paft Dunk]

Here’s to many years of listening!