wrong item sent, no email reply?

[Mr Red Barron]

I ordered one of the new trackday tops as well as two stickers which arrived on Tuesday. Stickers........no problems with them......the top however, is a womans fit and not a mans. Mistakes happen, I realise that.

But i sent an email last night regarding this and what the procedure is for returning and exchanging items to enquiries @ dread last night and have not yet had a reply. I would have thought that a big company like dreads would read their emails during the a weekday?

I was hoping to get this resolved as quickly as possible but as i'm still waiting for dread to get in touch, I now don't know how long this'll take?

Just posting this on here in the hope that a member of the shop would see this and get the ball rolling on replacing the item.

[Mr Red Barron]

Phoned up dread today to sort this out. Turned out the person who's email address it was has been ill for a few days, so an understandable reason there. They're going to dipsatch a mens top for me today.....sorted

[Mr Red Barron]

Been waiting two weeks now.....still no top. Aparently all the trackday tops came from the company supplying them in one box.....mens and womens!! Phoned up a few days ago to be told they haven't yet found a mens medium top in the box!!

Getting impatient now.

[DreadDave]

Hi Barron,

Hopefully my colleague has now sorted this with you, after discussing it with him I think there were crossed wires. Please come back to me if you’re still not sure on the situation.

Dave.

[Mr Red Barron]

All sorted now thanks Dave. recieved my top yesterday, very happy with it.

Thanks