Where is my Mug please?
Discussion
Order 19612
Dated 11/02/10
The rest of the order has arrived.
All the £££ has been taken
No mug, no email, no mention of a delay on the delivery note (which implies it was delivered with the rest of the order).
Waited 2 weeks for delivery before asking to give time for 'fragile' delivery.
Very unimpressed. This would NEVER have happened when Sue ran the Shop
Dated 11/02/10
The rest of the order has arrived.
All the £££ has been taken
No mug, no email, no mention of a delay on the delivery note (which implies it was delivered with the rest of the order).
Waited 2 weeks for delivery before asking to give time for 'fragile' delivery.
Very unimpressed. This would NEVER have happened when Sue ran the Shop
Hi Ali,
i am very sorry to hear that the mug was missing from the delivery, there is no other reason for this other than a miss pick which I can only apologise about, as I know the rest was processed within 24 hours.
Unfortunately as my records show and as you rightly suggested all our records show that the mug was in the delivery, we will very rarely make a part delivery and if we do this will be stated on the delivery note. So I was unaware until I have seen your post about the situation.
We are dealing with about 100 orders a week at the moment and even though it shouldn’t happen occasionally a few errors slip through.
I will make sure one is posted out tonight and should be with you in the next couple of days.
Dave.
i am very sorry to hear that the mug was missing from the delivery, there is no other reason for this other than a miss pick which I can only apologise about, as I know the rest was processed within 24 hours.
Unfortunately as my records show and as you rightly suggested all our records show that the mug was in the delivery, we will very rarely make a part delivery and if we do this will be stated on the delivery note. So I was unaware until I have seen your post about the situation.
We are dealing with about 100 orders a week at the moment and even though it shouldn’t happen occasionally a few errors slip through.
I will make sure one is posted out tonight and should be with you in the next couple of days.
Dave.
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