Wrong order - again. No contact details?

[PIGINAWIG]

Just received my order from 'push merchandising' and again, completeley the wrong size t shirt sent out - even the order enclosed within the parcel states that I ordered large - got a medium!

No contact details apart from email. I'm always wary of websites/providers with no telephone number - Push Merchandising are the same. No number/s at all on any of their websites. I will email and go through the same old malarky of returning the goods and wait for the right ones to arrive. This is the second order on the trot they have messed up with. I won't order again.

How hard can it be?

[Zatch at Push]

PIGINAWIG said:

Just received my order from 'push merchandising' and again, completeley the wrong size t shirt sent out - even the order enclosed within the parcel states that I ordered large - got a medium!

No contact details apart from email. I'm always wary of websites/providers with no telephone number - Push Merchandising are the same. No number/s at all on any of their websites. I will email and go through the same old malarky of returning the goods and wait for the right ones to arrive. This is the second order on the trot they have messed up with. I won't order again.

How hard can it be?

I am really sorry about this. God knows what is going on with this. I can assure you this is not the normal performance we expect. Email me your order number to my personal address - [e-mail] and I'll get this resolved and send you a free t-shirt to apologise.

[PIGINAWIG]

Hi Zatch,

Many thanks for your swift response. I have Emailed you on your preferred email address. Due to your quick reply and honest response on a public forum, I'll use you again as and when I need something Pistonhead orientated!

Cheers.

[PIGINAWIG]

UPDATE:

Zatch has emailed me and is sending 2 x T shirts free of charge - any design/colour/size of my choice as a way of an apology.

Thought I'd update as I moaned on the forum above and to be fair, credit where it's due, only right and proper to publicly thank Zatch for his kind service.

Zatch - hope you got my Email ok - many thanks for your kind gesture - goes a long way and has restored my faith in the PH shop.

Cheers dude.

[David87]

To add more faith in the new guys, I ordered one of the 911 GT3 RS outline T-shirts a few days ago and it arrived today in the right size and colour. Very happy with it and the service. Just need the stickers now.

[PIGINAWIG]

My two free Tshirts arrived today - AND the right size original order arrived today. All correct sizes and colours and very quick delivery.

Fair play Zatch - much appreciated.

[James P]

Zatch - could you check your customer service email, I mailed there this mornnig about an address for returns.

Thanks

[vickyatpush]

I'm almost scared to ask..

If you do have any problems at all, please get in touch with us at [e-mail] (of course, the same goes for all of you - if we don't hear about problems then we can't try to fix them).

[ShiDevil]

Thanks to Zatch for contacting me directly for issues regarding my order and personally resolving this. Great customer service

[REVJDP]

The transfer on my tee shirt disintegrated upon its first wash! Plus the tee shirt was made from the thinnest material I have seen, it made toilet paper look thick! Utter Rubbish for £20 +

[vickyatpush]

Hi Rev, I have replied to your other thread, but to reiterate - We do try to make using our customer service as easy as possible - the 'Contact Us' link on our site gives clear instructions. If you can let me know your order number by emailing me directly at [e-mail] I can contact you and iron out any issues that you have had with our product.

If anyone else has problems locating the customer service information, please use the above email address. We aim to respond to all queries within 24 hours - one reason our Amazon seller rating is 95.6% is because we do take our customer service very seriously.

Many thanks, Vicky at Push