Do you bank with HSBC??
Discussion
DubaiJohn said:
If so you may want to check out your internet banking. The feckers have changed the entire system, without any notice, such that you cannot logon without going through a right old rigmarole via the phone.
Just logged on to check and its the same as it always has been.DubaiJohn said:
If so you may want to check out your internet banking. The feckers have changed the entire system, without any notice, such that you cannot logon without going through a right old rigmarole via the phone.
You log via hsbc.ae?Nothing has changed since the day it started, I've been on twice today.
Sorry for the misinformation guys...just got to the bottom of it. As Mrs John and I have a joint account HSBC decided that they would unlink our accounts of their own accord at close of business Sunday.
This is without us asking for this, them telling us or any warning whatsoever it was going to happen and with the nett result that our internet banking became inaccesible.
After approaching 2 hours on the phone to some lackwit, slackjawed, drooling troglodyte, genetic experiment of a 'customer service advisor' we are now up and running again. However they have managed to reset all of our monthly transfers and tranfers limits so we have to set all of that up again.
Spacktards every last man jack of 'em.
As you were
This is without us asking for this, them telling us or any warning whatsoever it was going to happen and with the nett result that our internet banking became inaccesible.
After approaching 2 hours on the phone to some lackwit, slackjawed, drooling troglodyte, genetic experiment of a 'customer service advisor' we are now up and running again. However they have managed to reset all of our monthly transfers and tranfers limits so we have to set all of that up again.
Spacktards every last man jack of 'em.
As you were
DubaiJohn said:
..on the phone to some lackwit, slackjawed, drooling troglodyte, genetic experiment of a 'customer service advisor' ...Spacktards every last man jack of 'em...
That would be my erstwhile ex personal Premier banking manager then I presume. It really seems like completely random/luck of the draw with this bank. Another newbie to UAE seems to have everything organised perfectly straightforwardly from day 1. For me, I'm not trusting my cash to this level of randomness. I have enough difficulty trying to keep my head above the randomness that is the UK property market..
Harris_I said:
Not as bad as Barclays or Emirates NBD.
i don't have anything bad to say about barclays [caveat - yet!].account setup in under a week. delay being due to the branch manager insisting i got a premier account. loan and credit cards also done in under a week from first contact.
free to send upto 300,000AED a month to any foreign baarclays account. this is a bit of a drag only getting to send half my salary
phoning anyone is still useless, but this is to be expected.
all banks are crap here, i really would just find the one with the cheapest service that is compatable with your UK accounts. i bank with barclays at home and pay nothing for my premier account or credit cards. job jobbed.
shirt said:
didn't you used to work for them?
Yep, for Barcap. We were 'requested' to open accounts with the parent company as it 'looked bad' otherwise. A bunch of Premier salesman walked into the Barcap offices and proceeded to sell us all their services. To this day (3 years later), I am still waiting for my credit card to arrive, and their back office (like all back offices in the UAE) is composed entirely of unthinking zombies.Emirates NBD is even worse. I squirrelled away a sum of money in one of their real estate funds back in 2006 on the promise that they would not be investing in Dubai property. Guess what they did. No come back, nothing I can do about it. To add insult to injury they downgraded my account from Premier status because the value of the fund had dropped so much. When I changed address a few years back, it took me a whole year to get them to change their records. I once went to a branch to pick up my new ATM card and it was handed over to me without a security check. On asking how they knew who I was, the girl behind the counter looked horrified and asked me if I was not the intended recipient. When a supervisor overhead this exchange, she walked over to me and instead of apologising for an unforgiveable security breach, asked me why I was frightening the trainee.
I have opened 5 accounts in the UAE now and even though I make it clear to account managers that I will walk at the first signs of f
kwittery, they still can't focus on the simple task of retaining a customer.I opened an account with HSBC, a day before reading Psychobert's problems in another post. Since then it has been a comedy of errors, culminating in this weekend's latest balls-up. I booked a weekend at the Emirates Palace online, but got a call to say my card had been declined. Three calls to HSBC later, and it transpires that you can't make online purchases with an HSBC Debit card. I thought I had left 1974 when I moved back from Germany to London. Apparently the 70's are actually alive and well and living in HSBC Dubai. What a wunch of bankers.
debit card is pretty useless full stop. etihad won't accept them either online or at their office. i discovered this was due to them not having the required level of consumer protection so put this problem firmly with the credit card provider.
my uae debit card is hit and miss abroad, and online purchases on foreieng sites sometimes also go awry with my uae credit cards. the only card that works anywhere and anytime is my corporate mastercard. funnily enough that's HSBC!
my uae debit card is hit and miss abroad, and online purchases on foreieng sites sometimes also go awry with my uae credit cards. the only card that works anywhere and anytime is my corporate mastercard. funnily enough that's HSBC!
DannyT said:
I opened an account with HSBC, a day before reading Psychobert's problems in another post. Since then it has been a comedy of errors, culminating in this weekend's latest balls-up. I booked a weekend at the Emirates Palace online, but got a call to say my card had been declined. Three calls to HSBC later, and it transpires that you can't make online purchases with an HSBC Debit card. I thought I had left 1974 when I moved back from Germany to London. Apparently the 70's are actually alive and well and living in HSBC Dubai. What a wunch of bankers.
yup, if it wasn't so annoying it would be funny!Gassing Station | Middle East | Top of Page | What's New | My Stuff