New guitar faulty/damage issues
Discussion
I have been a long time Fender fan, owning several Mex and US models in the past. Never had an issue beforehand with new ones always being spotless and perfect out of the case. However my latest purchase is rather shocking.
Just bought myself a Dave Murray Sig model. Went to collect it from a UK dealer. It was still boxed at this point. When getting it out of the case I was amazed to see that the rear HB was not even attached to the adjusting screws, just flopping around inside the body. I accept that not every guitar may get a full inspection at the factory, so maybe this one just slipped through. But it was so obviously not right I was rather amazed to see this. Am willing to let this one go, if this is the case.
In hindsight, taking into account what was to follow, I should have just took the guitar and sorted it myself. However the shop offered to sort it. So I said ok. Anyway, yesterday went to collect it and was horrified to find the following. Several dings on the rear of it about an inch long in total, which would not be polishable. The scratch plate is now warped near the loose pickup, presumably due to the so called guitar technician levering the pup out of the hole to re attach it. The trem arm was missing from the still sealed bag where it should be. And worst of all, 90% of the surface is now covered in minute swirl marks and long scratches where I guess the guy tried to clean it. Seriously it looks like he has used wire wool on it. IDIOT!
I have rejected it anyway and am getting another one. But I was disgusted with the shop. Why can't people look after others property. I have not even taken the guitar home yet and have literally held it for 5 minutes total. So excuse my French but it is f
ked. Not impressed.
This is all made worse as the money was a gift from my employeer for 20 years long service, so the whole purchase has now been tainted. I just hope the 2nd one I get is faultless, or a refund I will be demanding
Anyone else had similar?
I know this is an issue to take up with the dealer. Just curious what others thought.
Just bought myself a Dave Murray Sig model. Went to collect it from a UK dealer. It was still boxed at this point. When getting it out of the case I was amazed to see that the rear HB was not even attached to the adjusting screws, just flopping around inside the body. I accept that not every guitar may get a full inspection at the factory, so maybe this one just slipped through. But it was so obviously not right I was rather amazed to see this. Am willing to let this one go, if this is the case.
In hindsight, taking into account what was to follow, I should have just took the guitar and sorted it myself. However the shop offered to sort it. So I said ok. Anyway, yesterday went to collect it and was horrified to find the following. Several dings on the rear of it about an inch long in total, which would not be polishable. The scratch plate is now warped near the loose pickup, presumably due to the so called guitar technician levering the pup out of the hole to re attach it. The trem arm was missing from the still sealed bag where it should be. And worst of all, 90% of the surface is now covered in minute swirl marks and long scratches where I guess the guy tried to clean it. Seriously it looks like he has used wire wool on it. IDIOT!
I have rejected it anyway and am getting another one. But I was disgusted with the shop. Why can't people look after others property. I have not even taken the guitar home yet and have literally held it for 5 minutes total. So excuse my French but it is f
ked. Not impressed. This is all made worse as the money was a gift from my employeer for 20 years long service, so the whole purchase has now been tainted. I just hope the 2nd one I get is faultless, or a refund I will be demanding
Anyone else had similar?
I know this is an issue to take up with the dealer. Just curious what others thought.
pretty poor all told - you don't expect that when you are preparing to hand over your hard earned...
The only experience I've had similar to this was when I took my immaculate unmarked Patrick Eggle Berlin in to a well known music shop and it came back with an inch long dint in the wood near to the volume and tone controls. Needless to say I was not impressed and even less so when they denied all knowledge and suggested it had always been there. I will never darken their doors again...
DC
The only experience I've had similar to this was when I took my immaculate unmarked Patrick Eggle Berlin in to a well known music shop and it came back with an inch long dint in the wood near to the volume and tone controls. Needless to say I was not impressed and even less so when they denied all knowledge and suggested it had always been there. I will never darken their doors again...
DC
Dai Capp said:
pretty poor all told - you don't expect that when you are preparing to hand over your hard earned...
The only experience I've had similar to this was when I took my immaculate unmarked Patrick Eggle Berlin in to a well known music shop and it came back with an inch long dint in the wood near to the volume and tone controls. Needless to say I was not impressed and even less so when they denied all knowledge and suggested it had always been there. I will never darken their doors again...
DC
DaiThe only experience I've had similar to this was when I took my immaculate unmarked Patrick Eggle Berlin in to a well known music shop and it came back with an inch long dint in the wood near to the volume and tone controls. Needless to say I was not impressed and even less so when they denied all knowledge and suggested it had always been there. I will never darken their doors again...
DC
Do you frequent http://patrickeggleguitars.org ?
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