Ooni customer service

[Lotobear]

We've had a Fyra 12 since early 2023 and have used it quite a bit.

On Tuesday I discovered the stone had cracked. Mrs Loto immediately swung into action and went on their site and reported it - a response came back within minutes apologising and asking for serial number and photo.

A new stone has just turned up via DHL!

I'm very impressed - shame it broke in the first place but their response was first class.

[The Gauge]

I've heard of similar, over on the pizza oven thread.

[P1Fanatic]

I'm on the Ooni Enthusiasts UK FB group (Lewis Pope who created that group is now the Ooni UK Customer Service Ambassador. Your story is pretty much the same I read all the time there. Suggest joining as if you ever do come across a support issue you can flag him there.