Little Chef to close 67 restaurants.
Little Chef to close 67 restaurants.
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Discussion

F i F

Original Poster:

48,582 posts

279 months

Wednesday 11th January 2012
quotequote all
67 out of 161.

Not a surprise really, they had the opportunity for revival following the Heston experiment, but they just didn't implement it fast enough nor wide enough. Clearly the site refurbishments would require capital expenditure and the cash flow probably wouldn't support it, but absolutely NO EXCUSE for not sorting the menu and the food out.

Wonder if OK Diner will take over a few sites?




fizz47

3,238 posts

238 months

Wednesday 11th January 2012
quotequote all
Ive always though the Little Chef sites could potentially be fantatsic opportunities with the right product.

Would a IHOP in their place do well over here- Its cheap and cheerful but I thought the ones in America were great.

jmorgan

36,010 posts

312 months

Wednesday 11th January 2012
quotequote all
All Heston had to do was get prompt service sorted out, when ever I saw a single car in the car park I knew they had a rush on. Sod the fancy cooking,
Pity really, may were in the right spot to get a quick bite on a long journey.

Podie

46,649 posts

303 months

Wednesday 11th January 2012
quotequote all
I've used the Kettering and Popham Heston'd Little Chefs. Both were excellent food, and I had no issue with the service.

If the others had followed I'd have used more.

Balmoral Green

42,560 posts

276 months

Wednesday 11th January 2012
quotequote all
Having tea pots that didn't dribble and having someone come to the till when you want to pay and leave would have made all the difference IMO.

0a

24,132 posts

222 months

Wednesday 11th January 2012
quotequote all
jmorgan said:
All Heston had to do was get prompt service sorted out, when ever I saw a single car in the car park I knew they had a rush on. Sod the fancy cooking,
Pity really, may were in the right spot to get a quick bite on a long journey.
True, I tried the popham one and just thought 'rip off'. They should get over to the US and look at the diners chains there. Cheap with good service.

Steffan

10,362 posts

256 months

Wednesday 11th January 2012
quotequote all
A classic example of a business that has outlasted its marketability.

The writing has been on the wall for years.

Sadly a number have been closed following armed robberies. Putting in security staff ruins the margins and without such staff two or three women on their own are an easy target for the pond life that carry out such criminality.

Little Chef never really got to grips with the healthy eating now required by a lot of car drivers.

Simply outlasted their useful life.

I think the ones next to Travelodges will survive though they may be rebranded as a new concept.




CommanderJameson

22,096 posts

254 months

Wednesday 11th January 2012
quotequote all
I was recently at the one on the A38 (Barton-under-Needwood) and the one on the A14 (Huntingdon). In my defence, it was at the behest of my fellow travellers.

In both cases, fk me, it was grim. The A14 was particular awful.

The breakfast was passable, but not a tenner's worth of passable. The coffee was pish. The service was, at the very best, disinterested.

Thankfully, someone else was paying.

I had lunch at the OK Diner near Newark (A1 n/b) on the way home yesterday. As always, it was superb.

I hope OK Diner stay well clear.

CatJ

9,586 posts

271 months

Wednesday 11th January 2012
quotequote all
I've eaten in a couple of Little Chefs in the last 12 months and they were OK even though they hadn't been given the Heston make over.

67 is a heck of a lot of restaurants to offload, no doubt Subway will probably take a few. They opened up in a former Little Chef just down the road from us and it does do a roaring trade.

Podie

46,649 posts

303 months

Wednesday 11th January 2012
quotequote all
CommanderJameson said:
I was recently at the one on the A38 (Barton-under-Needwood) and the one on the A14 (Huntingdon). In my defence, it was at the behest of my fellow travellers.

In both cases, fk me, it was grim. The A14 was particular awful.

The breakfast was passable, but not a tenner's worth of passable. The coffee was pish. The service was, at the very best, disinterested.

Thankfully, someone else was paying.

I had lunch at the OK Diner near Newark (A1 n/b) on the way home yesterday. As always, it was superb.

I hope OK Diner stay well clear.
The non-Heston ones are abysmal.

CommanderJameson

22,096 posts

254 months

Wednesday 11th January 2012
quotequote all
I've just had a look at the menu. I must correct myself; the Olympic breakfast is £7.49.

On the other hand, they do you over for £2.39 for a (one, une, ein, つ) slice of toast and a glass of orange juice. Jam is 30p extra.

That's just chiselling.

CatJ

9,586 posts

271 months

Wednesday 11th January 2012
quotequote all
I wonder if any of the Heston transformed ones will close?

F i F

Original Poster:

48,582 posts

279 months

Wednesday 11th January 2012
quotequote all
CommanderJameson said:
I was recently at the one on the A38 (Barton-under-Needwood) and the one on the A14 (Huntingdon). In my defence, it was at the behest of my fellow travellers.

In both cases, fk me, it was grim. The A14 was particular awful.

The breakfast was passable, but not a tenner's worth of passable. The coffee was pish. The service was, at the very best, disinterested.

Thankfully, someone else was paying.

I had lunch at the OK Diner near Newark (A1 n/b) on the way home yesterday. As always, it was superb.

I hope OK Diner stay well clear.
We travel down the A38 on a semi frequent basis. The Barton-under-Needwood one made us go to OK Diner, however the one at Egginton also lost the plot and we gave up.

I put a review on Tripadvisor recently because the OK Diner has been revived and it's as excellent as that Little Chef is dire. Agree the Newark OK diner has always been a winner.

Frankly many of the locations that Little Chef have could be total goers for an operation with a bit of gumption and willing to serve the market that IS out there with what it wants.

Let's face it what competition is there out there? Occasionally one drops on a great indie roadway caff, but there are some right disasters amongst those too.



CommanderJameson

22,096 posts

254 months

Wednesday 11th January 2012
quotequote all
I have been to the OK Diners on the A1 (n/b Newark, n/b Tickencote, s/b Colsterworth) and they've all been great, every time. Food, value, service, cleanliness - all top-notch.

If the Little Chef management want to see what a good value (which is not the same as outright cheap), simple, good roadside cafe can be like, they could do worse than drop into an OK Diner. Look past the theme and get to the essence of what it is they do well.

TonyHetherington

32,091 posts

278 months

Wednesday 11th January 2012
quotequote all
CatJ said:
I wonder if any of the Heston transformed ones will close?
Doubtful - not least because of the money they've put into them, but also because the Heston ones were prime sites were they not?

Trustmeimadoctor

14,349 posts

183 months

Wednesday 11th January 2012
quotequote all
so these ok diners are actually some cop ? always avoided them when doing the A1 might need to give them ago rather than burger king and those other places

F i F

Original Poster:

48,582 posts

279 months

Wednesday 11th January 2012
quotequote all
Yep they are quite OK (snigger)

As mentioned I gave up on the A38 OK Diner after a few visits where it was dire, this included a dish which was supposed to have crispy bacon but what was served consisted of a glutinous slab of microwaved pig.

However it's been sorted, new menu, new staff and back to the standards of those on the A1

website is here http://www.okdiners.com/ and if you are a member of their club you get 15% discount too.

Normally get more than I can finish anyway. As CJ says, anyone who looks beyond the American theme will see just what a roadside caff needs to do imvho.


dazco

4,281 posts

217 months

Wednesday 11th January 2012
quotequote all
Touring round Scotland for two weeks in a motorhome and getting ripped off in any establishment that sold pish poor food, it was a joyous moment when we swung round that corner and seeing that Little Chef.

It was like getting starred food for ten pence.


miniman

29,939 posts

290 months

Wednesday 11th January 2012
quotequote all
CatJ said:
I've eaten in a couple of Little Chefs in the last 12 months and they were OK even though they hadn't been given the Heston make over.

67 is a heck of a lot of restaurants to offload, no doubt Subway will probably take a few. They opened up in a former Little Chef just down the road from us and it does do a roaring trade.
Guessing you live near Melksham then?

redtwin

7,518 posts

210 months

Wednesday 11th January 2012
quotequote all
fizz47 said:
Would a IHOP in their place do well over here- Its cheap and cheerful but I thought the ones in America were great.
Would they be as well run though?.

My experience of US chain restaurants in the UK is that they are not run to the same standards. McD, BK, Pizza Hut etc. All have disappointed me.