British Airways,
Discussion
Views,
On my return from Vancouver on a BA flight, the in flight entertainment system wasn't working, is no audio, or vids, so we all filled in a form, and we were told we would receive a £50 voucher from BA.
Well nothing arrived, so logged in to their web site, and told them I hadnt received the vouchers, lots of apologies, and it duly arrived.
I am now thinking, "Do they purposly not send out the vouchers, knowing that the majority of passengers would forget about it, and not chase it up, therefore saving lots of dosh", or am I just being to cynical?
On my return from Vancouver on a BA flight, the in flight entertainment system wasn't working, is no audio, or vids, so we all filled in a form, and we were told we would receive a £50 voucher from BA.
Well nothing arrived, so logged in to their web site, and told them I hadnt received the vouchers, lots of apologies, and it duly arrived.
I am now thinking, "Do they purposly not send out the vouchers, knowing that the majority of passengers would forget about it, and not chase it up, therefore saving lots of dosh", or am I just being to cynical?
Vipers said:
Views,
On my return from Vancouver on a BA flight, the in flight entertainment system wasn't working, is no audio, or vids, so we all filled in a form, and we were told we would receive a £50 voucher from BA.
Well nothing arrived, so logged in to their web site, and told them I hadnt received the vouchers, lots of apologies, and it duly arrived.
I am now thinking, "Do they purposly not send out the vouchers, knowing that the majority of passengers would forget about it, and not chase it up, therefore saving lots of dosh", or am I just being to cynical?
At 200? vouchers for every flight, i would think so!On my return from Vancouver on a BA flight, the in flight entertainment system wasn't working, is no audio, or vids, so we all filled in a form, and we were told we would receive a £50 voucher from BA.
Well nothing arrived, so logged in to their web site, and told them I hadnt received the vouchers, lots of apologies, and it duly arrived.
I am now thinking, "Do they purposly not send out the vouchers, knowing that the majority of passengers would forget about it, and not chase it up, therefore saving lots of dosh", or am I just being to cynical?
Hedders said:
Vipers said:
Views,
On my return from Vancouver on a BA flight, the in flight entertainment system wasn't working, is no audio, or vids, so we all filled in a form, and we were told we would receive a £50 voucher from BA.
Well nothing arrived, so logged in to their web site, and told them I hadnt received the vouchers, lots of apologies, and it duly arrived.
I am now thinking, "Do they purposly not send out the vouchers, knowing that the majority of passengers would forget about it, and not chase it up, therefore saving lots of dosh", or am I just being to cynical?
At 200? vouchers for every flight, i would think so!On my return from Vancouver on a BA flight, the in flight entertainment system wasn't working, is no audio, or vids, so we all filled in a form, and we were told we would receive a £50 voucher from BA.
Well nothing arrived, so logged in to their web site, and told them I hadnt received the vouchers, lots of apologies, and it duly arrived.
I am now thinking, "Do they purposly not send out the vouchers, knowing that the majority of passengers would forget about it, and not chase it up, therefore saving lots of dosh", or am I just being to cynical?
last June I went to Thailand, and I went with Qatar airways. We stopped off in Doha going and the same on the return journey(nightmare) anyway, when the in flight entertainment didnt work at all. one of the girls I was with asked about it and they said a technical team was looking into it (what at 30 odd thousand feet... What bloody technical team are on the plane???) also it made a really boring flight really boring especially as we had the qatar football team playing hell on the plane chucking stuff about shouting etc.. The stewardess didnt care and were laughing dispite other people complaining... we were never offered anything... nor were there any feedback sheets...
you got lucky me thinks....
you got lucky me thinks....
The Ben said:
last June I went to Thailand, and I went with Qatar airways. We stopped off in Doha going and the same on the return journey(nightmare) anyway, when the in flight entertainment didnt work at all. one of the girls I was with asked about it and they said a technical team was looking into it
Used Qatar twice on that route and on all 4 planes the AV equipment was (mostly) not working.Some seats monitors were, mostly not though.
Nice fleet of cars on arrival at Doha though.
BlackMagic *tree said:
The Ben said:
last June I went to Thailand, and I went with Qatar airways. We stopped off in Doha going and the same on the return journey(nightmare) anyway, when the in flight entertainment didnt work at all. one of the girls I was with asked about it and they said a technical team was looking into it
Used Qatar twice on that route and on all 4 planes the AV equipment was (mostly) not working.Some seats monitors were, mostly not though.
Nice fleet of cars on arrival at Doha though.
Corpulent Tosser said:
I fly to or from Baku every month and the entertainment rarely works, it is BMI now but was the same when BA ran the flight.
Because it's the same plane! All of these Middle East routes were run by British Mediterranean Airways who acted under BA's umbrella. BMI have since bought BMA, and are using the same kit.Had the same problem on our BA flight into Calgary earlier in the year, but we then received both our vouchers a few weeks after getting back home without having to do any chasing. Being charitable I'd suggest your case was just an oversight. Being cynical OTOH... perhaps they're having so many failures that they're now a bit less keen to just automatically dish out the vouchers.
Mind you, having also on that trip experienced the far superior IFE Air Canada are now offering (having been totally unimpressed with the older system they had 4 years ago), I'd be quite happy if BA's entire fleet suffers a total IFE meltdown and they ended up having to upgrade their tired old system sooner rather than later. Seat-back screens showing whatever is currently scheduled to play on the central video deck, and using what looks like an analogue distribution network, were a cut above the norm at the start of the decade, but compared to the new Air Canada on-demand setup with embedded seatback hardware streaming digital AV from the central server they now look decidedly second-rate.
Mind you, having also on that trip experienced the far superior IFE Air Canada are now offering (having been totally unimpressed with the older system they had 4 years ago), I'd be quite happy if BA's entire fleet suffers a total IFE meltdown and they ended up having to upgrade their tired old system sooner rather than later. Seat-back screens showing whatever is currently scheduled to play on the central video deck, and using what looks like an analogue distribution network, were a cut above the norm at the start of the decade, but compared to the new Air Canada on-demand setup with embedded seatback hardware streaming digital AV from the central server they now look decidedly second-rate.
twister said:
Had the same problem on our BA flight into Calgary earlier in the year, but we then received both our vouchers a few weeks after getting back home without having to do any chasing. Being charitable I'd suggest your case was just an oversight. Being cynical OTOH... perhaps they're having so many failures that they're now a bit less keen to just automatically dish out the vouchers.
Mind you, having also on that trip experienced the far superior IFE Air Canada are now offering (having been totally unimpressed with the older system they had 4 years ago), I'd be quite happy if BA's entire fleet suffers a total IFE meltdown and they ended up having to upgrade their tired old system sooner rather than later. Seat-back screens showing whatever is currently scheduled to play on the central video deck, and using what looks like an analogue distribution network, were a cut above the norm at the start of the decade, but compared to the new Air Canada on-demand setup with embedded seatback hardware streaming digital AV from the central server they now look decidedly second-rate.
The BA flight I took 8 weeks ago had on demand IFE, they have started to upgrade it and it was very good.Mind you, having also on that trip experienced the far superior IFE Air Canada are now offering (having been totally unimpressed with the older system they had 4 years ago), I'd be quite happy if BA's entire fleet suffers a total IFE meltdown and they ended up having to upgrade their tired old system sooner rather than later. Seat-back screens showing whatever is currently scheduled to play on the central video deck, and using what looks like an analogue distribution network, were a cut above the norm at the start of the decade, but compared to the new Air Canada on-demand setup with embedded seatback hardware streaming digital AV from the central server they now look decidedly second-rate.
Every time the AVOD on board my BA flights is non working,I take miles instead of the voucher.
I get 15,000 miles for business class - its 20k in F, 10k in premium econ, and vouchers only in steerage.
When it happens both ways (like it did last week
) , thats a nice chunk of miles on top of the miles earnt for the flight in the first place.
A quick email off to the gold line, and I normally get a call back and the miles within a day or so nowadays.
I get 15,000 miles for business class - its 20k in F, 10k in premium econ, and vouchers only in steerage.
When it happens both ways (like it did last week
) , thats a nice chunk of miles on top of the miles earnt for the flight in the first place.A quick email off to the gold line, and I normally get a call back and the miles within a day or so nowadays.
twister said:
Mind you, having also on that trip experienced the far superior IFE Air Canada are now offering (having been totally unimpressed with the older system they had 4 years ago), I'd be quite happy if BA's entire fleet suffers a total IFE meltdown and they ended up having to upgrade their tired old system sooner rather than later. Seat-back screens showing whatever is currently scheduled to play on the central video deck, and using what looks like an analogue distribution network, were a cut above the norm at the start of the decade, but compared to the new Air Canada on-demand setup with embedded seatback hardware streaming digital AV from the central server they now look decidedly second-rate.
All BA 747s have been fitted with AVOD now when the new business cabin & seat was fitted. The reliabilty is getting better on the 747s, but they only have one 777 configured with AVOD at the moment, so they can iron out all the bugs before its fitted to the rest of the 777 fleet. Taking no chances this time it would seem...Edited by GCH on Thursday 24th July 21:43
Vipers said:
Views,
On my return from Vancouver on a BA flight, the in flight entertainment system wasn't working, is no audio, or vids, so we all filled in a form, and we were told we would receive a £50 voucher from BA.
Well nothing arrived, so logged in to their web site, and told them I hadnt received the vouchers, lots of apologies, and it duly arrived.
I am now thinking, "Do they purposly not send out the vouchers, knowing that the majority of passengers would forget about it, and not chase it up, therefore saving lots of dosh", or am I just being to cynical?
I would think that this is policy, given that most large corporations are run by Excel-pushing rubber desk jockeys.On my return from Vancouver on a BA flight, the in flight entertainment system wasn't working, is no audio, or vids, so we all filled in a form, and we were told we would receive a £50 voucher from BA.
Well nothing arrived, so logged in to their web site, and told them I hadnt received the vouchers, lots of apologies, and it duly arrived.
I am now thinking, "Do they purposly not send out the vouchers, knowing that the majority of passengers would forget about it, and not chase it up, therefore saving lots of dosh", or am I just being to cynical?
BA cancelled a flight on me a while ago (mid-morning shuttle to Glasgow, apparently one of the oftmost cancelled flights due to them not being profitable enough). They were kind enough to send me a SMS telling me of the cancellation just before I committed myself to the journey, but they did NOT automatically refund the credit card payment taken.
I queried this and was told it was standard policy not to refund unless the customer queried, "as you might have caught the train up and then used the ticket to fly back down".
I'd like to see the train that can get from Surrey to Glasgow in 2 hours, but I was told it was absolutely policy this way. The refund was made immediately once I'd told them I wanted my money back.
I'd say that 90% of people on that flight would be business people, and that 90% of those wouldn't be bothered to check their company credit cards for the refund. So the BA policy of cancelling less than optimally profitable flights has the double bonus of incurring none of the costs of running the flight, but nearly all of the revenue.
Zeek said:
Work on the negotiating skills. You can get upwards of 30K miles everytime the AVOD gives up, which is all too frequently!
Thanks for that, I only have ONE thing to say on the plus for BA.......About 7 years ago, the flight from London to Singapore couldn't take off due to technical problems, and finally the pilot ran out of flying hours, so at 0100 we disembarked for the night.
As it was Wimbledon week, they couldn't find any accommodation for us, but said they would pay up to £100 cash the following morning for anyone who found somewhere to kip.
The following morning we were handed a letter of apologiese, and with it, a statement to the effect we could fly anywhere in the world which BA flew to, at the same class we were travelling that night, valid for a year, and for the whole day, until the evening flight, all food and drink was FREE in the terminal, except the fish shop, you know the posh one......... which serves caviar, lobster, etc etc......
El stovey said:
I'm surprised BA give you anything if the IFE isn't working, most other airlines certainly wouldn't.
II'm suprised BA offered anything as well - BA only offered me £50 vouchers when they cancelled a flight leaving me stranded in Reykjavik! To add insult to injury, you can only use the vouchers through their call centre, which is more expensive than the online service, rendering the vouchers practically worthless!
I eventually got a full refund, but they took their bloody time. After Continental, BA have the worst service I have experienced...
El stovey said:
I'm surprised BA give you anything if the IFE isn't working, most other airlines certainly wouldn't.
Virgin do.They have also had on demand video in cattle class since 2002 or so. Bloody wonderful. I actually looked forward to 11 hours of LHR-SFO every quarter as a chance to catch up on the latest movies.
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