Anyone had dealings with???????

[Quinny]

The initial message was deleted from this topic on 17 October 2011 at 21:45

[baz1950]

Testimonials read well enough but obviously may not be genuine? They're relatively local to me but i've not heard of them tbh.
'If it doubt' as the saying goes, don't do it! which i know is of no help whatsoever

[markomah]

I haven't used either.

I know that Delicious Diamonds has been the subject of some fairly robust criticism on the TimeZone UK forum but I can't remember precisely why. A search on that forum (www.tz-uk.com) might be of assistance.

Best of luck,

M

[baz1950]

I'm still a newbie but can say i've had two good shopping experiences with www.watchfinder.co.uk

Edited by baz1950 on Monday 16th June 07:05

[lowdrag]

Can I put in a plug for these people:-

www.authenticwatches.com

I did research on Bizrate etc. and they came out highly recommended so I ordered from them. They only deal by wire transfer for foreign purchases but the funds were transferred Monday last week, cleared their bank on Thursday and the watch delivered today by Fedex. No customs or VAT either!

[Pesty]

Can you tell us who you ordered from so we don't have to go through the same thing

[baz1950]

Pesty said:

Can you tell us who you ordered from so we don't have to go through the same thing

I fear this may be watchfinder as i recommended

[Pesty]

Quinny good luck getting your money back

If you do then let me recomend this place dont take my word for it google search and search watch websites(which is what I did ) before I used him

http://www.collectorstime.com/index.php

the guys is called Zeetan try a search for that as well if this experience has not put you off internet buying you will get plenty of hits from people who have bought from him

[baz1950]

Quinny said:

baz1950 said:

Pesty said:

Can you tell us who you ordered from so we don't have to go through the same thing

I fear this may be watchfinder as i recommended

I won't name them because of the rules

So Hi Baz1950, hows that right arm of yours??, did you get the right indicator fixed, how right you are about certain stuff


The saga continues, still no contact

Think I'll just get my money back and go to Earnest Jones.

I'm sure I've just been unlucky, but it makes my blood boil when a company promise faithfully, they'll get in touch and then don't bother

I'm embarrased! I did two good deals with them and since my endorsement, things went a bit pear shaped for me tbh. I'm sure you'll get your refund. Have you tried calling instead of mailing?

[Lord Vladimir]

lowdrag said:

Can I put in a plug for these people:-

www.authenticwatches.com

I did research on Bizrate etc. and they came out highly recommended so I ordered from them. They only deal by wire transfer for foreign purchases but the funds were transferred Monday last week, cleared their bank on Thursday and the watch delivered today by Fedex. No customs or VAT either!

can they guarentee no customs or vat or did you get lucky?

[mel]

Quinny, if things get any worse drop me a pm. I live just down the road from their offices and have actually been to see them to purchase before, have you been dealing with "Jonathan" by any chance??? If you need a little help I've no problem at all popping down to see them.

[BigAlinEmbra]

Quinny said:

Wow cheers fellas,

Baz, don't be embarrassed, these things happen, and to be fair its more the post offices fault than it is this particular company.

I've been dealing with a guy called Mat, and to be honest he's very embarrassed at the level of customer support I've received, and after I really went off on one at him today I think the message has got accross that I'm not happy

It's so frustrating to have to do that though, cos I'm really not that type of person, I'm usually very easy come easy go, but they really pissed me off with the not calling when they said they would.

It does seem like the watch has been stolen, and as I said above this is more the fault of our great British Postal Service

The same service that, you pay for 24 hour delivery, and they promise that its tracked every step of the way, but when it doesn't turn up they won't lift a finger for 14 days
This is what the watch company are up against, and they're as pissed off as me.

So as it stands, they'll give me my money back, but I'll just have to order the watch elsewhere.
The 14 days are up on Friday, if its definitly confirmed stolen, they'll just order me another one and so it begins again, but maybe next time with a bit more luck.

To be honest I really ain't that bothered about it anymore.

I ordered the watch as a treat to myself and to mark an event in my life. (my retirement)

Well the events long gone, so the moments been lost really.

The way I feel at the moment I could just as easily cancel and spend the money on something else, cos its spoiled the whole thing for me really.

I agree with a lot of your points, as I've had a number of poor customer service experiences with online companies, all of whom end up blaming the courier company.
All well and good, but who selected the courier company? Why the supplier of course!
Did they choose a filthy cheap one to maximise their profit margin? Probably.
Is it any surprise that when you spend 50p, and dispatch a box with a chimp things go wrong? Not to me.

Particularly when you're dealing with something like a £1k+ watch, I really don't think spending a bit more on delivery would ruin the business.
I'm fairly willing to bet for the savings you make in not owning a prime retail site, the business rates on it, and shop fitting etc, you couldn't afford to pay for a decent delivery company.

[Pesty]

out of interest what did you order?

[Pesty]

Thats a bloody lovely watch. I think you should still go ahead.

[mel]

Matt Bowling then, I'm pretty sure he's actually one of the directors so its not as if you're being palmed off with a monkey

[Zeek]

Anyone who knows their post (has had bitter experience with exactly how st Royal Mail really is) knows never to send something 'Special Delivery' on a Friday, because it is guaranteed next working day, not next day, so they don't deliver on Saturday.

So it sits somewhere (probably i the back of a van) for three days, with a bunch of other stuff that the thieves/staff know are high value items, especially if they paid extra to increase the insurance value, which they should have done.

If they had posted it on Thursday, you'd probably have received it!

[baz1950]

Really pleased it's turned up. 12 days for a 24 hour delivery, come on, what's your problem with that? this is 21st century Britain you know

FWIW, Matt is a director of the company and as he will get the post costs refunded, perhaps he'll make some gesture to you in compensation?

A nice retirement present indeed, though closer than most, i'm not there yet but already bought my self 'prezzy' a few weeks ago

[Zeek]

Quinny said:

Good point about Friday postage

But it's finally turned up this morning

It arrived in a package proclaiming 24 Hour special delivery

Guaranteed next day

It was posted on Fri 4th July so thats exactly 12 days.

Got to go off to town now and get the strap shortened

Fantastic! I wonder if the thieving postie had realised a complaint had come in! In one of the sorting offices in Bristol where it was happening all the time, they would nick parcels, and keep them un-opened until the coast was clear. Any sniff of a complaint and the parcel would be "found" behind some trollies, or under the seat in the van some days later;)

Glad it turned up!

[markomah]

Really glad it worked out for you in the end - lovely watch!

[baz1950]

Nah, don't like it. Either send it back or i'll make you an offer so you can move it on