Omega Service Recommendations - Planet Ocean has died!
Discussion
My Planet Ocean 2500D has died. For the last few months, the power reserve seemed to have dropped from 42 hours or so, to just 5-6 hours. However, after attempting to wind it manually, it's no longer working. I'd hazard a guess the mainspring has snapped or failed in some manner. It's 15 years old, so time for a service!
However, Omega charge around £590 for a co-axial 3 hand service. Plus, after tripping on some stairs and landing on my hand (several years back), I've definitely stretched and damaged the clasp mechanism. The clasp is no longer flush with the bracelet. I believe, but could be wrong, that Omega will just replace the entire bracelet, which is (apparently?) around £1K. Therefore, I'm hesitant to send it to Omega and potentially receive a bill for £1600-1700!
Can anyone recommend a good service centre in Bucks/Berks/London that uses OEM components and could fix the clasp too? Ideally, I'd like to drop it off in person, but if there's a great service centre elsewhere in the country, I'm open to shipping the watch.
The orange-tipped second hand has faded with exposure to the sun, so other the question is, do I get the second hand replaced and the watch polished, or should I just leave it as original?
Any help is much appreciated!
However, Omega charge around £590 for a co-axial 3 hand service. Plus, after tripping on some stairs and landing on my hand (several years back), I've definitely stretched and damaged the clasp mechanism. The clasp is no longer flush with the bracelet. I believe, but could be wrong, that Omega will just replace the entire bracelet, which is (apparently?) around £1K. Therefore, I'm hesitant to send it to Omega and potentially receive a bill for £1600-1700!
Can anyone recommend a good service centre in Bucks/Berks/London that uses OEM components and could fix the clasp too? Ideally, I'd like to drop it off in person, but if there's a great service centre elsewhere in the country, I'm open to shipping the watch.
The orange-tipped second hand has faded with exposure to the sun, so other the question is, do I get the second hand replaced and the watch polished, or should I just leave it as original?
Any help is much appreciated!
These are the people to go to for Omega - if you don't want to take it to Omega themselves. Tring in Herts.
https://watchdoctors.co.uk/watch-repair/omega-watc...
I’d still send it to Omega. Omega will replace the clasp only if that’s all that’s required - not the whole bracelet if it doesn’t need it. An Omega service will include a new hand-set as part of the price and you’ll even get a bag containing the old hands (and other replaced items) when you receive the watch back in its travel case. Yes, it’s expensive but it’s worth every penny and your watch will look & perform like new.
If you decide to go down this route, I’d advise contact Omega directly rather than taking it into an Omega dealer.
If you decide to go down this route, I’d advise contact Omega directly rather than taking it into an Omega dealer.
If Omega think something needs changing, they will change it. No amount of customer requests will convince them otherwise.
For example, you may ask them not to replace the dial with a service part, but if they feel that any of the paint is flaking, it will be changed on the basis that flaking paint could get into the movemnt and cause problems that they would have to fix under warranty.
All customer requests are treated similarly (i.e. ignored). An Omega authorised service centre will be no better, they have to sign up to Omega's service policy to gain accreditation.
If that's what you want, fine, go ahead. A P.O. is a relatively modern watch anyway and won't be devalued much by the addition of service parts. For a vintage watch it would be a completely different matter. Personally I wouldn't let Omega anywhere near it.
In this case, given that the watch has been let deteriorate to the point of complete failure and given that it's a proprietary movement for which non-accredited service centre's can't get parts I'm not sure there are many options other than an accredited service centre or Omega themselves.
From what I hear it can be a bit of a lottery whether or not any replace parts are returned.
In future, to keep service costs down and to avoid having to go to Omega, service every ten years or so, or at the first hint of trouble (running fast, running slow, low power reserve, needs a shake to start up, etc.).
For example, you may ask them not to replace the dial with a service part, but if they feel that any of the paint is flaking, it will be changed on the basis that flaking paint could get into the movemnt and cause problems that they would have to fix under warranty.
All customer requests are treated similarly (i.e. ignored). An Omega authorised service centre will be no better, they have to sign up to Omega's service policy to gain accreditation.
If that's what you want, fine, go ahead. A P.O. is a relatively modern watch anyway and won't be devalued much by the addition of service parts. For a vintage watch it would be a completely different matter. Personally I wouldn't let Omega anywhere near it.
In this case, given that the watch has been let deteriorate to the point of complete failure and given that it's a proprietary movement for which non-accredited service centre's can't get parts I'm not sure there are many options other than an accredited service centre or Omega themselves.
From what I hear it can be a bit of a lottery whether or not any replace parts are returned.
In future, to keep service costs down and to avoid having to go to Omega, service every ten years or so, or at the first hint of trouble (running fast, running slow, low power reserve, needs a shake to start up, etc.).
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