Overpaid from previous employer
Discussion
Long story short - little sister worked for M&S part time in the summer, left to go to Uni in Sept.
An email was received yesterday from someone requesting back an overpayment. How do I check if this is a scam or not? They have requested the repayment be sent to them directly. Googling their name brings up a Insolvency and Debt Recovery Specialists, with extremely poor reviews (surely M&S would use a reputable co?)
I assume they are entitled to the overpayment also, M&S aren't a sort of size company I would like to take to court!
An email was received yesterday from someone requesting back an overpayment. How do I check if this is a scam or not? They have requested the repayment be sent to them directly. Googling their name brings up a Insolvency and Debt Recovery Specialists, with extremely poor reviews (surely M&S would use a reputable co?)
I assume they are entitled to the overpayment also, M&S aren't a sort of size company I would like to take to court!
Abc321 said:
Long story short - little sister worked for M&S part time in the summer, left to go to Uni in Sept.
An email was received yesterday from someone requesting back an overpayment. How do I check if this is a scam or not? They have requested the repayment be sent to them directly. Googling their name brings up a Insolvency and Debt Recovery Specialists, with extremely poor reviews (surely M&S would use a reputable co?)
I assume they are entitled to the overpayment also, M&S aren't a sort of size company I would like to take to court!
The first contact being from a debt recovery company seems weird. I would have expected her former HR people to write to her.An email was received yesterday from someone requesting back an overpayment. How do I check if this is a scam or not? They have requested the repayment be sent to them directly. Googling their name brings up a Insolvency and Debt Recovery Specialists, with extremely poor reviews (surely M&S would use a reputable co?)
I assume they are entitled to the overpayment also, M&S aren't a sort of size company I would like to take to court!
Your sister should contact M&S HR or her old store and find out
1. Why/how there's been an overpayment
2. Who to send the money to?
Whether or not they take you to Court depends on the size of the overpayment.
Countdown said:
Abc321 said:
Long story short - little sister worked for M&S part time in the summer, left to go to Uni in Sept.
An email was received yesterday from someone requesting back an overpayment. How do I check if this is a scam or not? They have requested the repayment be sent to them directly. Googling their name brings up a Insolvency and Debt Recovery Specialists, with extremely poor reviews (surely M&S would use a reputable co?)
I assume they are entitled to the overpayment also, M&S aren't a sort of size company I would like to take to court!
The first contact being from a debt recovery company seems weird. I would have expected her former HR people to write to her.An email was received yesterday from someone requesting back an overpayment. How do I check if this is a scam or not? They have requested the repayment be sent to them directly. Googling their name brings up a Insolvency and Debt Recovery Specialists, with extremely poor reviews (surely M&S would use a reputable co?)
I assume they are entitled to the overpayment also, M&S aren't a sort of size company I would like to take to court!
Your sister should contact M&S HR or her old store and find out
1. Why/how there's been an overpayment
2. Who to send the money to?
Whether or not they take you to Court depends on the size of the overpayment.
The debt recovery company has sent copies of all her payslips etc and so does seem kosher but just wanted to be sure, and wondered if anyone had any experience of it.
The debt is only a few hundred pounds, as I say, it was just a bit of part time work before going to Uni.
The company have been very forthcoming in agreeing a payment plan for her.
Abc321 said:
Countdown said:
Abc321 said:
Long story short - little sister worked for M&S part time in the summer, left to go to Uni in Sept.
An email was received yesterday from someone requesting back an overpayment. How do I check if this is a scam or not? They have requested the repayment be sent to them directly. Googling their name brings up a Insolvency and Debt Recovery Specialists, with extremely poor reviews (surely M&S would use a reputable co?)
I assume they are entitled to the overpayment also, M&S aren't a sort of size company I would like to take to court!
The first contact being from a debt recovery company seems weird. I would have expected her former HR people to write to her.An email was received yesterday from someone requesting back an overpayment. How do I check if this is a scam or not? They have requested the repayment be sent to them directly. Googling their name brings up a Insolvency and Debt Recovery Specialists, with extremely poor reviews (surely M&S would use a reputable co?)
I assume they are entitled to the overpayment also, M&S aren't a sort of size company I would like to take to court!
Your sister should contact M&S HR or her old store and find out
1. Why/how there's been an overpayment
2. Who to send the money to?
Whether or not they take you to Court depends on the size of the overpayment.
The debt recovery company has sent copies of all her payslips etc and so does seem kosher but just wanted to be sure, and wondered if anyone had any experience of it.
The debt is only a few hundred pounds, as I say, it was just a bit of part time work before going to Uni.
The company have been very forthcoming in agreeing a payment plan for her.
Also be careful of agreeing anything with the debt collection company, their service will have fees attached to the job - it may be that M+S have agreed to pay and not pass these on to your sister.
Regarding the debt collection company.... M&S will most likely have a large firm they appoint to handle outstanding moneys but that firm subs-out the smaller stuff. Or M&S sells debts to recovery firms but who can still use the M&S name within their claims - though this should be made clear in the documents.
It is still worth verifying with the HR department as scams do operate in this field.
A company has every right to claim back overpayments and there is no legal defence on the employer not to. The company has a window of six years from the date of the overpayment to do this.
It is still worth verifying with the HR department as scams do operate in this field.
A company has every right to claim back overpayments and there is no legal defence on the employer not to. The company has a window of six years from the date of the overpayment to do this.
Heh, one of ours worked for M&S part time, and finished part way through a month.
She neglected/avoided responding to their HR dept, who asked for the overpayment back..
So of course, next thing there's the debt collectors letters.
Me and daughter had a frank convo, and she agreed a repayment plan with M&S, not the debt co.
Lesson learned, of sorts..
She neglected/avoided responding to their HR dept, who asked for the overpayment back..
So of course, next thing there's the debt collectors letters.
Me and daughter had a frank convo, and she agreed a repayment plan with M&S, not the debt co.
Lesson learned, of sorts..
Thank you again for the replies, we have contacted HR. See what they say.
That's interesting Regbuster - my sister text me in the morning when it first came through, and I called her to have a chat about it. She was understandably very scared and upset as the initial email threatens court action.
The company seem pretty poor to be honest but as mentioned earlier, it may have been contracted out and the out again.
That's interesting Regbuster - my sister text me in the morning when it first came through, and I called her to have a chat about it. She was understandably very scared and upset as the initial email threatens court action.
The company seem pretty poor to be honest but as mentioned earlier, it may have been contracted out and the out again.
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