Ex-employer has not reported salary to HMRC
Discussion
I left a job early July 23, my leaving date was 7th July. On 10th July the company paid me, I have since received a final payslip and a P45.
HMRC however have no July salary report for me from that company, nor do they have P45 information. This resulted in an incorrect tax code. HMRC were great as ever and corrected my tax code based on my projected earnings for year.
HMRC have however told me I need this resolved by the company (preferably ASAP but certainly this tax year) - the company isn't responding to contact (the email they gave me bounces, I've tried another known email with no response, and there is no external phone route to HR/payroll).
Is there anything more I can do? Big financial services firm for reference, not bust and still paying employees.
HMRC however have no July salary report for me from that company, nor do they have P45 information. This resulted in an incorrect tax code. HMRC were great as ever and corrected my tax code based on my projected earnings for year.
HMRC have however told me I need this resolved by the company (preferably ASAP but certainly this tax year) - the company isn't responding to contact (the email they gave me bounces, I've tried another known email with no response, and there is no external phone route to HR/payroll).
Is there anything more I can do? Big financial services firm for reference, not bust and still paying employees.
boombang said:
I left a job early July 23, my leaving date was 7th July. On 10th July the company paid me, I have since received a final payslip and a P45.
HMRC however have no July salary report for me from that company, nor do they have P45 information. This resulted in an incorrect tax code. HMRC were great as ever and corrected my tax code based on my projected earnings for year.
HMRC have however told me I need this resolved by the company (preferably ASAP but certainly this tax year) - the company isn't responding to contact (the email they gave me bounces, I've tried another known email with no response, and there is no external phone route to HR/payroll).
Is there anything more I can do? Big financial services firm for reference, not bust and still paying employees.
When you were paid on 10th July was thisHMRC however have no July salary report for me from that company, nor do they have P45 information. This resulted in an incorrect tax code. HMRC were great as ever and corrected my tax code based on my projected earnings for year.
HMRC have however told me I need this resolved by the company (preferably ASAP but certainly this tax year) - the company isn't responding to contact (the email they gave me bounces, I've tried another known email with no response, and there is no external phone route to HR/payroll).
Is there anything more I can do? Big financial services firm for reference, not bust and still paying employees.
1. part of the company's normal weekly or monthly payroll run?
2. An ad-hoc payment just for you?
I assume it's a computer generated P45 which suggests it was (1) above. Anyway without wishing to ramble....
- Payroll information is sent to HMRC via something called an FPS return
- the deadline for submitting is on or before your normal payroll date
- if 10th july was your normal payroll date then your Company should have submitted their FPS on that date
- However if it was an ad hoc payment then they may not have processed you on their payroll and HMRC wont get the final pay information until they do that.
Hope that makes some kind of sense. I'd give it another month and then check your HMRC records
Thanks all. I now have a (email only) contact via a colleague who initially claimed HMRC were wrong and provided a payslip so I could get HMRC to correct records...
That's HR for an 8000 employee firm...
I've been very plain in stating that's not how it works, HR have said they will check with their payroll supplier - the same payroll supplier who shut down services earlier this year following a cyber attack.
Shambles.
Edited to add this was a regular payroll date.
That's HR for an 8000 employee firm...
I've been very plain in stating that's not how it works, HR have said they will check with their payroll supplier - the same payroll supplier who shut down services earlier this year following a cyber attack.
Shambles.
Edited to add this was a regular payroll date.
Edited by boombang on Wednesday 23 August 15:53
Final reply from my last firm's HR isn't helpful.
'Payroll vendors confirmed that the FPS was sent successfully with no delay at their side.
Vendor’s investigation found no reason for these values to have been reported late.
You may wish to take this up with HMRC as the issue is likely to be at their side.'
Seems like I am stuffed. HMRC say the firm needs to sort it, the payroll firm says it is likely an HMRC issue. My money is on the former but I can't do anything to sort it.
'Payroll vendors confirmed that the FPS was sent successfully with no delay at their side.
Vendor’s investigation found no reason for these values to have been reported late.
You may wish to take this up with HMRC as the issue is likely to be at their side.'
Seems like I am stuffed. HMRC say the firm needs to sort it, the payroll firm says it is likely an HMRC issue. My money is on the former but I can't do anything to sort it.
boombang said:
Final reply from my last firm's HR isn't helpful.
'Payroll vendors confirmed that the FPS was sent successfully with no delay at their side.
Vendor’s investigation found no reason for these values to have been reported late.
You may wish to take this up with HMRC as the issue is likely to be at their side.'
Seems like I am stuffed. HMRC say the firm needs to sort it, the payroll firm says it is likely an HMRC issue. My money is on the former but I can't do anything to sort it.
That is a real headscratcher.'Payroll vendors confirmed that the FPS was sent successfully with no delay at their side.
Vendor’s investigation found no reason for these values to have been reported late.
You may wish to take this up with HMRC as the issue is likely to be at their side.'
Seems like I am stuffed. HMRC say the firm needs to sort it, the payroll firm says it is likely an HMRC issue. My money is on the former but I can't do anything to sort it.
The Employer MUST have filed the FPS by now (otherwise HMRC would fine them) and the upload is all automated so HMRC couldn't really cock it up?
The only thing I can suggest (and it's a very long shot) is asking the payroll provider for the FPS submission reference. When you submit an FPS through the Govt Gateway you get a report back telling you whether it's failed or succeeded. They will have kept that report and it has a reference on there that HMRC will be able to use. You need to ask them for the specific FPS where you were marked as a Leaver (as you won't appear on any subsequent FPSs).
It wouldn't be hard for them to provide it but most outsourced payroll providers will only do the bare minimum.
Thank you, even if I get the above do you know if I resolve it?
HMRC have said they only accept information from the payroll provider/employer but I assume this means electronically.
I've asked my old employer to contact HMRC but doubt they will.
I have raised the same question on the HMRC forum, basically in a stalemate, both say it's the other's fault and I can't really speak to either.
In terms of a fine, I can't imagine they firm would even notice or care about the cost - they spend millions on products and services they don't even use and have a habit of understaffing support functions and living with the consequences (HR especially).
Edited by boombang on Saturday 2nd September 07:25
boombang said:
[b]Thank you, even if I get the above do you know if I resolve it?
HMRC have said they only accept information from the payroll provider/employer but I assume this means electronically.[/b]
I've asked my old employer to contact HMRC but doubt they will.
I have raised the same question on the HMRC forum, basically in a stalemate, both say it's the other's fault and I can't really speak to either.
In terms of a fine, I can't imagine they firm would even notice or care about the cost - they spend millions on products and services they don't even use and have a habit of understaffing support functions and living with the consequences (HR especially).
I'm not sure - as I said above it's a long shot. But THEORETICALLY if you can manage to speak to somebody at HMRC HMRC have said they only accept information from the payroll provider/employer but I assume this means electronically.[/b]
I've asked my old employer to contact HMRC but doubt they will.
I have raised the same question on the HMRC forum, basically in a stalemate, both say it's the other's fault and I can't really speak to either.
In terms of a fine, I can't imagine they firm would even notice or care about the cost - they spend millions on products and services they don't even use and have a habit of understaffing support functions and living with the consequences (HR especially).
Edited by boombang on Saturday 2nd September 07:25
and give them the FPS submission reference they might be able to see if it's been submitted and they MIGHT be able to see if your name is on it. However it's up there with getting 5 numbers on Lotto.To be honest, since you have your P45 and HMRC have adjusted your tax code I think you should be fine. It's not ideal having to wait until next April/May to get everything finalised but
(i) You're not overpaying tax
(ii) You have as much evidence as you could be reasonably expected to provide if HMRC still have problems
And to facilitate speaking to HMRC i need the ex-employer to get the FPS reference from their outsourced payroll provider and share with me?
I'm just going to sit tight and wait it out, thanks very much for the help. Just feels like pissing in the wind and as you say I have the info and have done all I can.
As a slight aside I stupidly 'signed on' for the gap between the two jobs naively thinking that would provide evidence for the employment gap (absolutely paramount for futur job screening in my industry). JSA was refused, and rightly so, but 'employment' was registered with HMRC. As they paid me £0 they refuse to provide a P45. That too is sitting as an open but unrecorded employment record for this financial year.
I'm just going to sit tight and wait it out, thanks very much for the help. Just feels like pissing in the wind and as you say I have the info and have done all I can.
As a slight aside I stupidly 'signed on' for the gap between the two jobs naively thinking that would provide evidence for the employment gap (absolutely paramount for futur job screening in my industry). JSA was refused, and rightly so, but 'employment' was registered with HMRC. As they paid me £0 they refuse to provide a P45. That too is sitting as an open but unrecorded employment record for this financial year.
boombang said:
Just to wrap this up, ex-employer has said they won't speak to HMRC and restated their payroll provider has done the submission.
To be fair to them(a) They probably HAVE submitted it
(b) Speaking to HMRC is the biggest pain in the arse and we only do it if we have no choice. From your Employer's point of view this is a "You" problem, not a "Them" problem.
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