Employment law and equality

[drivin_me_nuts]

Can an organisation not employ people because of their customers behaviours, beliefs and actions?

Say for example there was a company employing peoples for personal care and the clients of said private home point blankly refused to have anyone other than their own colour look after them (personal care) + dementia patients.

The job role is personal care - no other duties, no other role that the person could be assigned to. Is there a conflict of interest between the wishes of the paying residents and that of employment law and if so, for whom does the priority lie - with the client/customer/patient or the employee?

[Nick Grant]

This is the law you are looking for...

http://www.legislation.gov.uk/ukpga/1976/74

In real terms people seem to find ways around it as the reasons you employ people can still be subjective, for example "personality did not fit with our organisation".

If it were me I would tell the customer that they will get treatment from the best person available and if they don't like it go elsewhere.

[drivin_me_nuts]

Nick Grant said:

This is the law you are looking for...

http://www.legislation.gov.uk/ukpga/1976/74

In real terms people seem to find ways around it as the reasons you employ people can still be subjective, for example "personality did not fit with our organisation".

If it were me I would tell the customer that they will get treatment from the best person available and if they don't like it go elsewhere.

Thanks for the link. I shall have a good read.

Customer centered care (or words to that effect) seems to be the byword of this industry and they seem at real odds to your last paragraph. It would be a brave care manager who told a £1k a week private customer to go and do one!

[davepoth]

drivin_me_nuts said:

Nick Grant said:

This is the law you are looking for...

http://www.legislation.gov.uk/ukpga/1976/74

In real terms people seem to find ways around it as the reasons you employ people can still be subjective, for example "personality did not fit with our organisation".

If it were me I would tell the customer that they will get treatment from the best person available and if they don't like it go elsewhere.

Thanks for the link. I shall have a good read.

Customer centered care (or words to that effect) seems to be the byword of this industry and they seem at real odds to your last paragraph. It would be a brave care manager who told a £1k a week private customer to go and do one!

It's either that, or get reamed at the insurance tribunal. Their choice really.