2nd Interview: Best way to prepare?
Discussion
I have been fortunate enough to be asked back for another interview, second in person but 3rd including an initial phone interview.
The role is in software support and in the first interview I met with the support manager and the MD, I thought it went great, we got on well and I was there 2.5hrs! Apparently the next round of interviews is to meet with the head of customer care and also includes a skype call with the head of HR in the states.
Have you any advice on the best way to prepare for an interview with top guys from HR and customer service? I'm assuming,rightly or wrongly, that it wont be so technical but more about me as a fit for the team/company.
The role is in software support and in the first interview I met with the support manager and the MD, I thought it went great, we got on well and I was there 2.5hrs! Apparently the next round of interviews is to meet with the head of customer care and also includes a skype call with the head of HR in the states.
Have you any advice on the best way to prepare for an interview with top guys from HR and customer service? I'm assuming,rightly or wrongly, that it wont be so technical but more about me as a fit for the team/company.
This could definitely be the 'will he fit our organisation' type interview. Which means you'll need to know a lot about them and how you will fit in with their values and standards. Do they have a customer care charter, internal standards policy etc etc? What is their leave policy, dress policy? What are your aspirations for your own development and how does that fit with the needs of the organisation? Stuff like that is what I would be asking. You could always call HR for a steer; they may warm to your enthusiasm. Good luck!
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