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Fox ! Who has something nade by fox.
I was washing my bike the other day when i noticed that the bottom of the fork was a bit that was cracked and when i inspected it i pulled a chunk of my fork off. My first thought was i had hit something but there were no marks on it. So i thought i had tightened it up to far, but even though i havnt got a tourqe wrench to see how much it was tightend. (i know i should have one) i only just nip it to the point where i think it will come loose. I took it to my bike shop and they said i might struggle to get anything done free of charge unless its there fault. Not sure if im to blame for this of what, But what im getting at here they were thinking of not touching it as i have had the fork just over a year and not had it serviced by themselves. They say the fork should be serviced every 20 hours ride time by themselves. Is this totaly redicilus or what !! So every 2-3 weeks you have to send the fork of to fox to get serviced. Apparently it says that in the manual. I know i should of read the manual but who does and besides it takes about 20 hours to find the english language in them these days. Does anyone agree that this service interval is stupid or is it just me not reilising that a £600 pair of forks are no good for regular riding !
I was washing my bike the other day when i noticed that the bottom of the fork was a bit that was cracked and when i inspected it i pulled a chunk of my fork off. My first thought was i had hit something but there were no marks on it. So i thought i had tightened it up to far, but even though i havnt got a tourqe wrench to see how much it was tightend. (i know i should have one) i only just nip it to the point where i think it will come loose. I took it to my bike shop and they said i might struggle to get anything done free of charge unless its there fault. Not sure if im to blame for this of what, But what im getting at here they were thinking of not touching it as i have had the fork just over a year and not had it serviced by themselves. They say the fork should be serviced every 20 hours ride time by themselves. Is this totaly redicilus or what !! So every 2-3 weeks you have to send the fork of to fox to get serviced. Apparently it says that in the manual. I know i should of read the manual but who does and besides it takes about 20 hours to find the english language in them these days. Does anyone agree that this service interval is stupid or is it just me not reilising that a £600 pair of forks are no good for regular riding !
Every 20 hours is ridiculous, people wouldn't buy them if the service interval was that short. I'd brush up on your user manual and give Mojo a call, possibly even Fox if you don't get the right noises from them. Unless you've got the arms of garth and overtightened it, it very much sounds like a failure to me.
Good luck, let us know how your get on.
Good luck, let us know how your get on.
I presume its some sort of fork with a 20mm axle & the pinch bolts?
Its a well known fact that they arn't the strongest & you need to be 'very' carefull when doing them up as its very easy to crack the lowers.
I believe on the non QR20 forks they now have a spacer to precent overtightening.
Unfortunately, I think its going to be an expensive lesson for you. Sometimes Mojo have been known to replace for free, or discounted, but that depends on your negotiating skills
Its a well known fact that they arn't the strongest & you need to be 'very' carefull when doing them up as its very easy to crack the lowers.
I believe on the non QR20 forks they now have a spacer to precent overtightening.
Unfortunately, I think its going to be an expensive lesson for you. Sometimes Mojo have been known to replace for free, or discounted, but that depends on your negotiating skills
Without knowing what model you have it's hard to say anything. Additionally, the 'servicing' may just be a simple inspection or checking of the seals. My shock manual says that i need to inspect the can and piston every 32-hours of riding to check for wear. This is servicing but very easy, not time consuming or stripping the whole thing down.
I'd have a chat with Mojo - but as you haven't (it would appear) read the manual, or at the very least followed the manufacturer's instructions for using and maintaining them, or serviced the forks at all in over a year then you are reliant upon their good will.
I'd have a chat with Mojo - but as you haven't (it would appear) read the manual, or at the very least followed the manufacturer's instructions for using and maintaining them, or serviced the forks at all in over a year then you are reliant upon their good will.
Don't see how it's stinging you in the pocket when the forks were past due a service and they have to be done by a certified engineer to maintain any warranty.
The situation is that you've mis-treated (by failing to read the instructions etc..) a product you bought and the importer (in this case) is fixing them for free. May sound blunt but that's the situation.
Gold Star for Mojo.
The situation is that you've mis-treated (by failing to read the instructions etc..) a product you bought and the importer (in this case) is fixing them for free. May sound blunt but that's the situation.
Gold Star for Mojo.
I am greatful for the good will gesture of them fixing them like they have agreed, But i think it is a loophole. Ive had many pairs of forks and appart from my local bike shop giving them a service every now and then so i know they are right have hod nothing else done. There is a big group of us that go riding when we are all out and ive never heard or seen anyone else send there forks away for a service and i would say that a lot of people dont do the same. Ok, I might have people saying that they do and some will but i bet most wont, And as far as the instruction manual goes. It takes all day to find the english language in it. Yes i should of read the manual but my lbs showed me what and how with the forks and everything else on my bike so i was happy. Didnt reaily give it a 2nd thought after that. So now its going to cost me £90+ per year for the servicing of my forks and about £80 for scott to service my rear shock every year then how ever much it will cost to get the 40 hour service done on my forks every 4-5 weeks. My bike will be out of use more than its in use at this rate. Why cant they make them last longer between services ? Is it just a profit thing again or cant they make bikes shocks as reliable as a cars shocks.
servicing forks?....pah!
i had a set of dirt jumper 2's on my old bike. did two summer seasons in chamonix riding super rocky downhills allmost everyday. had them on and working sweet for 3 years in all and NEVER touched them. my mate has got some fancy fox forks on his marin and guess what...they started to leak oil yesterday.
not sure i'd buy fox tbh.
i had a set of dirt jumper 2's on my old bike. did two summer seasons in chamonix riding super rocky downhills allmost everyday. had them on and working sweet for 3 years in all and NEVER touched them. my mate has got some fancy fox forks on his marin and guess what...they started to leak oil yesterday.
not sure i'd buy fox tbh.
This thread has got me thinking about service intervals as I'm in the process of ordering some new RockShoxs. This, from their FAQs on their website, has got me a little concerned:
Q. AIR - How often should I service my air spring system? It doesn't seem to hold air lately.
A. After approximately 25-50 hours of riding time (depending on conditions, riding frequency, and riding style) an O-ring overhaul is recommended to keep your air-sprung fork or rear shock holding air, and running smooth. See the Service Interval Chart for recommendations.
25-50 hours riding is roughly every 2 to 3 months for me! Not sure I want to be sending them off to be serviced so often, as it'll cost me a fortune! Is it really necessary? These will be my first "proper" forks, previously I've made do with whatever the bike came with (RST, Suntour et al) which were never serviced and worked fine.
Q. AIR - How often should I service my air spring system? It doesn't seem to hold air lately.
A. After approximately 25-50 hours of riding time (depending on conditions, riding frequency, and riding style) an O-ring overhaul is recommended to keep your air-sprung fork or rear shock holding air, and running smooth. See the Service Interval Chart for recommendations.
25-50 hours riding is roughly every 2 to 3 months for me! Not sure I want to be sending them off to be serviced so often, as it'll cost me a fortune! Is it really necessary? These will be my first "proper" forks, previously I've made do with whatever the bike came with (RST, Suntour et al) which were never serviced and worked fine.
The Comparison with the shocks on your car is not fair.
Fox forks are high performance, top of the range forks, built ot a high tolerance.
If your gonna compare them to car shocks, do it like for like. So, compare them to a set of adjustable shocks on a posh race car. how often do you think they get rebuilt? I'd hazard that the suspension on a BTCC car for example is completely stripped every race.
The shocks on a common old road car are the equivalent of the 29.99 RST forks on a Halfords bike.
Fox forks are high performance, top of the range forks, built ot a high tolerance.
If your gonna compare them to car shocks, do it like for like. So, compare them to a set of adjustable shocks on a posh race car. how often do you think they get rebuilt? I'd hazard that the suspension on a BTCC car for example is completely stripped every race.
The shocks on a common old road car are the equivalent of the 29.99 RST forks on a Halfords bike.
Im not sure about the race car shox quote as i have a race car and i never touch my shox, But you say top of the leauge touring car, Then that is compairing them to steve peats shox ! Which i would say get touched ever time he races. When i said about the car, I was just saying why can a car shock last that long and a bikes cant. 10 year ago i had a spesh stump comp and they had manitou on it and never touched them and they still havnt been touched and still work fine with the lad who bought it of me. I know they are old forks but they were on a decent bike just like these fox are
v8 jago said:
But i think it is a loophole.
It may well be a loop hole, but if you can't be bothered to uphold your side to the warranty why should the manufacturer?v8 jago said:
So now its going to cost me £90+ per year for the servicing of my forks.
Well yes, but that's mountain biking suspension. Rear shocks are slightly different though as an air can service can be done cheaply at home - MBR did a guide this month - and this is the short interval service.If you don't like it, ride a rigid but always remember other sports are available.
mk1fan said:
v8 jago said:
But i think it is a loophole.
It may well be a loop hole, but if you can't be bothered to uphold your side to the warranty why should the manufacturer?v8 jago said:
So now its going to cost me £90+ per year for the servicing of my forks.
Well yes, but that's mountain biking suspension. Rear shocks are slightly different though as an air can service can be done cheaply at home - MBR did a guide this month - and this is the short interval service.If you don't like it, ride a rigid but always remember other sports are available.
The i decide to take my shock on the back appart and something happens and scott wont say you have fiddled with it so the warrenty is void
v8 jago said:
mk1fan said:
v8 jago said:
But i think it is a loophole.
It may well be a loop hole, but if you can't be bothered to uphold your side to the warranty why should the manufacturer?v8 jago said:
So now its going to cost me £90+ per year for the servicing of my forks.
Well yes, but that's mountain biking suspension. Rear shocks are slightly different though as an air can service can be done cheaply at home - MBR did a guide this month - and this is the short interval service.If you don't like it, ride a rigid but always remember other sports are available.
Then i decide to take my shock on the back appart and something happens and scott wont say to me you have fiddled with it so the warrenty is void
v8 jago said:
Cheers for the atitude reply.
Well I take offence to the burden placed on business nowadays because people mistreat products and expect manufacturers to compensate them for mistreating them. The same sort of person who then goes on to bitch at how terrible that business / product is.Servicing your bike or parts is the same as servicing your car. You have a choice. Do it yourself and void any warranty or pay the excess during the warranty period to maintain cover. Then, after the warranty has expired, you can take it anywhere you like or don't bother.
I'm not sure what sort of response you were after your OP where you clearly stated that you haven't read about or looked after your forks. And your further post where you moan that the forks are being fixed for free.
As for the air can minor service, it is so easy and staright forward that demonstrating mechanical competency to complete it would be very simple.
When did i say that it is a terrible company ?? Or slag the company off ?
Where have i moaned that im getting it fixed for free ? And not said im very greatful !!
The reason i started this thread is to warn people who never knew that you had to send your forks off every year for a service or your forks are not guarenteed. I dont see how i have misstreated these forks as ive kept them cleaned after every ride. OK I didnt get the forks dont till they were around a year old. As far as i know i never over tightened them so i couldnt understand why it happened. Im the sort of person who if proved wrong or makes the mistake to hold up my hands and confess, But on this one i cant see how it happened but i never pointed the finger at either the company or myself. So put on your specticals and have a read again and you might reailise that i am greatful and i never bitched them either and didnt reailise how sensitive some people are. I take offence just like you do when people accuse me of doing something im not doing. I can put my dummy back in !!! Can you ??
Where have i moaned that im getting it fixed for free ? And not said im very greatful !!
The reason i started this thread is to warn people who never knew that you had to send your forks off every year for a service or your forks are not guarenteed. I dont see how i have misstreated these forks as ive kept them cleaned after every ride. OK I didnt get the forks dont till they were around a year old. As far as i know i never over tightened them so i couldnt understand why it happened. Im the sort of person who if proved wrong or makes the mistake to hold up my hands and confess, But on this one i cant see how it happened but i never pointed the finger at either the company or myself. So put on your specticals and have a read again and you might reailise that i am greatful and i never bitched them either and didnt reailise how sensitive some people are. I take offence just like you do when people accuse me of doing something im not doing. I can put my dummy back in !!! Can you ??
v8 jago said:
When did i say that it is a terrible company ?? Or slag the company off ?
Where have i moaned that im getting it fixed for free ? And not said im very greatful !!
The reason i started this thread is to warn people who never knew that you had to send your forks off every year for a service or your forks are not guarenteed. I dont see how i have misstreated these forks as ive kept them cleaned after every ride. OK I didnt get the forks dont till they were around a year old. As far as i know i never over tightened them so i couldnt understand why it happened. Im the sort of person who if proved wrong or makes the mistake to hold up my hands and confess, But on this one i cant see how it happened but i never pointed the finger at either the company or myself. So put on your specticals and have a read again and you might reailise that i am greatful and i never bitched them either and didnt reailise how sensitive some people are. I take offence just like you do when people accuse me of doing something im not doing. I can put my dummy back in !!! Can you ??
By saying 'Its stinging me in the pocket' is moaning / bitching. regardless of what is said before or after.Where have i moaned that im getting it fixed for free ? And not said im very greatful !!
The reason i started this thread is to warn people who never knew that you had to send your forks off every year for a service or your forks are not guarenteed. I dont see how i have misstreated these forks as ive kept them cleaned after every ride. OK I didnt get the forks dont till they were around a year old. As far as i know i never over tightened them so i couldnt understand why it happened. Im the sort of person who if proved wrong or makes the mistake to hold up my hands and confess, But on this one i cant see how it happened but i never pointed the finger at either the company or myself. So put on your specticals and have a read again and you might reailise that i am greatful and i never bitched them either and didnt reailise how sensitive some people are. I take offence just like you do when people accuse me of doing something im not doing. I can put my dummy back in !!! Can you ??
Secondly, you haven't exactly sung the praises of Mojo who, by replacing the lowers for free, are extending great goodwill towards you when they could, quite rightly, not stand by a warranty repair.
Thirdly, if your intention was to warn other people that they need to service their forks then you missed the mark by a long way. Given your last post was the first time you mention it as a 'tip'.
Fourthly, 'FOX!' is a strong way of typing and can be interpreted numerous ways - mostly not well intentioned given the following words.
Fifthly, you mistreated the forks by not reading the maunal. How did you clean the forks after every ride? For instance, spraying the stantions with certain lubes kills the seals and contaminants the fork oil. All of which is explained in the manual. How do you know you didn't overtighten them if you didn't read the manual. If you had read the manual you'd know they need servicing.
Sixthly, my comments about bitching about company service were an expansion on what I had previously written and not specifically this thread although points one and two above do constitute bitching.
Seventhly, I don't need specs.
Finally, I never spat the dummy, I merely pointed out the short comings in your behaviour based upon how you described it. If you don't possess the skill of self reflection well, that's none of my concern.
[quote=mk1fan that's none of my concern.
[/quote]
You could of fooled me !
Since putting the post up i wrote one saying about the problem. Then saying i was getting the forks sent away, Then it all started about how i say things so havnt had time to praise them just reply to your coments of everything that i wrote. I did not come on here to slag anyone off or any company. You decided you wernt happy with what i wrote or how i worded it so you decided to start digging the knife in. This is going nowhere and could get more and more offensive, where the rules on here dont allow it, and im sure we both have better things to do than to argue with each other. Im always up for a bit of banter but this is long past that! I started to retaliate but deleted it as whats the point. It doesnt prove anything on either party. As all you have done is highlight everything i said and not said.
I feel now is the time to praise mojo for doing the job now it is completed and i have them back.
They felt very good when they went for the service and now i have got them back they feel better than they did when new. So i do see why they should be serviced and now i will get them serviced evry year to keep them feeling as smooth and nice as what they do now.
I am very pleased and greatfull with what they have done. I even got a new bolt through and to keep the old on as a spare.
Now im going out for a ride to see what a difference they feel while it is sunny and light.
[/quote]
You could of fooled me !
Since putting the post up i wrote one saying about the problem. Then saying i was getting the forks sent away, Then it all started about how i say things so havnt had time to praise them just reply to your coments of everything that i wrote. I did not come on here to slag anyone off or any company. You decided you wernt happy with what i wrote or how i worded it so you decided to start digging the knife in. This is going nowhere and could get more and more offensive, where the rules on here dont allow it, and im sure we both have better things to do than to argue with each other. Im always up for a bit of banter but this is long past that! I started to retaliate but deleted it as whats the point. It doesnt prove anything on either party. As all you have done is highlight everything i said and not said.
I feel now is the time to praise mojo for doing the job now it is completed and i have them back.
They felt very good when they went for the service and now i have got them back they feel better than they did when new. So i do see why they should be serviced and now i will get them serviced evry year to keep them feeling as smooth and nice as what they do now.
I am very pleased and greatfull with what they have done. I even got a new bolt through and to keep the old on as a spare.
Now im going out for a ride to see what a difference they feel while it is sunny and light.
Edited by v8 jago on Tuesday 12th February 14:16
Edited by v8 jago on Tuesday 12th February 14:18
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