Help! My Garmin 910XT won't sync/upload...

[yellowjack]

As per title really.

Got home having ridden 125 miles, and collected a couple of dozen Veloviewer "tiles".

Went to sync the watch. Nothing.

Well, I say nothing, but so far 38 notifications that my watch has "synced" but the process is too short to have uploaded anything useful.

I've tried deleting and re-pairing my watch from Garmin Connect/Express.
I've tried forcing the watch to "Transmit All"
I've deleted every activity except the one that hasn't synced.
I've cleared the upload history/cache.

A few times now it's done a long sync/upload process which was looking promising until there was no new activity in Connect. So nothing in Strava either. And no data for Veloviewer to examine to claim those 'tiles'.

It's driving me up the wall. It's 0235hrs and I've been trying to sort this for over 4 hours now.

With it being an ANT+ device, I know of no way that I can retrieve the .fit file from the watch to either "repair it with an on-line tool or simply manually upload it.

Unless any of you good people know how to sort this, I'm afraid I may have lost today's epic ride. 10 hrs 08 mins, 125.2 miles, at a little over 12 mph. Convoluted route too, going back and forth, up and down, all over the place "bagging" those tiles, so it would be difficult to even create a route to show where I went. Hopefully my phone will have the photos I took, even if the watch has lost the activity data...

[yellowjack]

Also had a "GPUCache" folder appear on my desktop.

Checked about on various forums and decided to go with deleting it. I'll check/retry tomorrow now, to see if the damned activity will upload/sync as a result of this delete. But somehow I doubt it will help...

[gazza285]

It is just a bike ride, don't sweat it.

[yellowjack]

gazza285 said:

It is just a bike ride, don't sweat it.

Exactly what I would say, if it weren't me who'd lost his data. Fewer miles? No problem. Only a handful of VeloViewer tiles? I'd just go back and ride them again.

But this was a huge ride, and the whole point of it was to collect the GPS data needed to claim those tiles!

I'm sure I'll get over it, in time, but that data was hard-won, and it's really bothering me right now...

[g7jhp]

What software are you on (does it need updating)?

Is the watch charging in the cradle?

Is the cradle speaking to the computer?

Can you sync the data via the phone over Bluetooth?

Worth checking all the usuals.

Don't delete the data, perhaps ensure it's charged or latest software etc.

[yellowjack]

g7jhp said:

What software are you on (does it need updating)?

Is the watch charging in the cradle?

Is the cradle speaking to the computer?

Can you sync the data via the phone over Bluetooth?

Worth checking all the usuals.

Don't delete the data, perhaps ensure it's charged or latest software etc.

What software are you on (does it need updating)? New software version installed as part of the sync process. Possible cause of the problem?

Is the watch charging in the cradle? No cradle. Just a clip-on cable/clip charging into two metal contact "dots". It is a usb connector at the other end but it is NOT a data transfer cable.

Is the cradle speaking to the computer? Ditto the last point. No cradle, no data transfer through the cable, charging fopr power only.

Can you sync the data via the phone over Bluetooth? ANT+ stick does the sync/upload/data transfer. Watch does not, as far as I'm aware, connect via a phone. It's old tech, the 910XT. Bought pre-owned on eBay. I can't really afford to buy brand new technology on my pension.

Worth checking all the usuals. I've checked as many variables/possibilities as I can think of, including Garmin's FAQs (no use to man nor beast), various blogs, forums, etc.

Don't delete the data, perhaps ensure it's charged or latest software etc As far as things stand now, I've done two smaller activities, both walks today. Both uploaded/synced properly at the first time of asking. Still no sign of the 125 mile ride. I'm beginning to suspect that the issue is actually the size of the activity file. Too much data for the device to transfer so it ends up somehow incomplete or corrupted. The one time I remember my Edge500 losing an activity it was a 150 mile ride (that was a cable data transfer though, so the file was recovered and 'repaired' with an online tool). I think I just have to accept that this file is kaput now, and move on. I'll leave it on the watch just in case, but I've done a "Transfer All" to force it to sync so many times, always with the same result, that I doubt there's much hope of ever getting the data back. First world problem really. I have the memory of a lovely day on the bike, along with a few photos

.

[g7jhp]

Ah, I'm on a 920XT. Software Version 9.90 and GPS Version 3.30. It was updated a couple of days ago with no obvious issues. But yours is a 910XT.

I had a similar issue on my Garmin 820 Edge with an update the stopped Sensors connecting (HR and Powermeter).

Ended up sending Garmin an email with all the details including my Unit ID.

They had obviously had a number of complaints as they released a new Software Update to go back to the previous version.

Suggest you send Garmin an email and keep chasing they will respond.

Good luck.

[Robotron-2084]

Did you fix it? I’ve had a couple of frozen uploads, but it was quite a while ago.

Can you manually import the .fit file?

https://forums.garmin.com/apps-software/mac-window...

[yellowjack]

Robotron-2084 said:

Did you fix it? I’ve had a couple of frozen uploads, but it was quite a while ago.

Can you manually import the .fit file?

https://forums.garmin.com/apps-software/mac-window...

Can't manually import a .fit file. Can't find one. The only likely suspect I can find has a file name that is all numbers, in a folder called [FIT_TYPE_9]

I've tried a couple of online repair tools, but they only seem to accept .fit or .csv files to repair.

I also read somewhere that I should do a "hard reset" of my watch to ensure all corrupted data is gone to "protect future uploads". On the other hand I'm reluctant to delete this file in case it is somehow repairable.

I went through a process ages ago with my Edge 500 to repair a file, but that was a great deal simpler because you could connect a cable to the computer with that and the Edge 500 appeared as a usb mass storage device. Not so the 910XT, as there is no way (as far as I'm aware) of directly connecting the watch to a laptop/PC.

The whole thing got a lot more annoying when I got out my OS map from the ride and totted up the "tiles" I rode. I'd estimated two dozen, but now I've looked closely it's more like 39, possibly 40 tiles in one ride. Back to the drawing board now, I suspect. But where I'll find the time, and energy, to ride the same 125 mile route again I don't know.

[ukbabz]

Have you tried recording another activity and seeing if it'll update when the new ride syncs?

[Robotron-2084]

ukbabz said:

Have you tried recording another activity and seeing if it'll update when the new ride syncs?

That's a good idea, I'm sure I've had that issue too.

[yellowjack]

Robotron-2084 said:

ukbabz said:

Have you tried recording another activity and seeing if it'll update when the new ride syncs?

That's a good idea, I'm sure I've had that issue too.

Sadly, I've recorded, and successfully uploaded, two activities since this one failed. I'm on the verge of deleting the file now, and giving up on it entirely.

[Robotron-2084]

Not sure on your tech ability, but do you happen to have file extensions hidden on your pc?

I wonder if that file with numbers on it needs to have .fit as the file extension in order to upload it?

Do the numbers correspond with a time/date that you did the ride?

Edit - good thread here - https://forums.garmin.com/apps-software/mac-window...

Edited by Robotron-2084 on Monday 18th May 18:26

Edited by Robotron-2084 on Monday 18th May 18:29