Heads up - beware of firmware updates!

Heads up - beware of firmware updates!

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Discussion

jesusbuiltmycar

Original Poster:

4,622 posts

260 months

Tuesday 18th February 2020
quotequote all
Just seen this on road.cc

road.cc said:
A number of owners of the original Tacx Neo smart trainer have complained that new parent company Garmin will not provide support once the unit is out of warranty. One has told road.cc of his frustration at being left with “a very expensive paperweight” after downloading the latest firmware into an otherwise mint condition unit.
https://road.cc/content/news/271213-tacx-neo-smart...

So by the sounds of things if you own an older Tacx Neo don't update the firmware. Firmware updates rarely (if ever) allow you to downgrade back to a previous version, which is understandable from an engineering perspective, providing that the new firmware is regression tested the latest firmware against older models. Garmin have form with rolling out poorly tested firmware updates that degrade functionality of older devices.



GOATever

2,651 posts

73 months

Friday 21st February 2020
quotequote all
jesusbuiltmycar said:
https://road.cc/content/news/271213-tacx-neo-smart...

So by the sounds of things if you own an older Tacx Neo don't update the firmware. Firmware updates rarely (if ever) allow you to downgrade back to a previous version, which is understandable from an engineering perspective, providing that the new firmware is regression tested the latest firmware against older models. Garmin have form with rolling out poorly tested firmware updates that degrade functionality of older devices.
There will be a legacy version of the firmware you’ve upgraded from, somewhere on the web, I’d imagine someone on a forum somewhere would find it, and make it available.

BobSaunders

3,041 posts

161 months

Saturday 22nd February 2020
quotequote all
GOATever said:
jesusbuiltmycar said:
https://road.cc/content/news/271213-tacx-neo-smart...

So by the sounds of things if you own an older Tacx Neo don't update the firmware. Firmware updates rarely (if ever) allow you to downgrade back to a previous version, which is understandable from an engineering perspective, providing that the new firmware is regression tested the latest firmware against older models. Garmin have form with rolling out poorly tested firmware updates that degrade functionality of older devices.
There will be a legacy version of the firmware you’ve upgraded from, somewhere on the web, I’d imagine someone on a forum somewhere would find it, and make it available.
Not unless it permits you to roll back.