Wiggle problem

[anonymous-user]

[redacted]

[anonymous-user]

There was (maybe still is) an email address in use of [e-mail] which claims to be read by the CEO's team....

[anonymous-user]

Maybe try 01902 491912

https://www.actsmart.biz/business-directory/?name=...

[miniwill58]

I've had problems with my orders from Wiggle in the past but always found their contact to be pretty decent.

I just tried live chat from my PC and joined as number 2 in the queue, seems to be working as normal.

As previous post said above, if you're still having trouble it does appear that email is still active:
https://www.wiggle.co.uk/h/option/feedback-ceo

[tonto1]

I've found Wiggle customer service to be great, previously having returned several times and making warranty type claims without issue.

Try this - [e-mail]

[mikecassie]

I'm surprised, I've found Wiggle to be pretty good to deal with in the very few dealings I've had with their customer support.

[TheFungle]

Perhaps they've blocked you?

[TheTardis]

anonymous said:

[redacted]

So worth buying it for more next time in proper/local bike shop?

[Craikeybaby]

There was a similar thread recently, I had to chase them a few times to get a refund on a return (that they had initially missed from my order and I had then asked them not to ship )

[bigdom]

Something must be going on at Wiggle, although I'm not sure what. However, I was a beneficiary of their issues.

A few weeks ago I was after replacement disc calipers for the commuter. I was only in the market for levers/calipers, although I assume, a website pricing error pre weekend saw me 'save' £300 over anyone else selling a full hydraulic groupset. As cheap as everyone was just selling the levers/calipers. A free couple of BB, as I pointed out I couldn't select the one I wanted on the groupset. That was corrected on the Monday/Tuesday. It had been delivered by then.

Then it got a bit weird. Two hi-viz swim caps, I hadn't ordered/been charged for were delivered. Sent in a contact form, apologies, use/dispose as see fit - a mate does open water swimming, so they found a new home.

Same issue next day, forwarded on previous from/query from day before, we're very sorry, blah, blah, blah. Next day, I got sent a new rear derailleur, which was my last order. Gave up then, before they sent me the contents of their warehouse!

[Johnnytheboy]

bigdom said:

Something must be going on at Wiggle, although I'm not sure what.

AFAIK they are still paying us (a contractor of theirs).

And no, I don't have a phone number either.