Ship My Tri Bike
Discussion
I recently used SMTB to transport my bike over to Ibiza and back. It was damaged on the way out on the carbon extension and my carbon seat post. The bike is a Felt IA3 TT bike.
In the documentation that I received from SMTB it stated "The bikes will be securely racked during travel at the front fork and also by the rear fork; this ensures that there will be no damage to each frame."
My bike was picked up and dropped off from the Specialized Concept store in Newbury in a standard transit hire van not a special bit of racking insight. Has anyone claimed against SMTB or a similar company for non delivery of a service as advertised. I normally wouldn't even think of this kind of thing but trying to get my damaged acknowledged is proving difficult. Who genuinely has close up pictures of there bike(s) in case of this kind of damage.
Maybe it's a case of lessons learnt.
TIA
In the documentation that I received from SMTB it stated "The bikes will be securely racked during travel at the front fork and also by the rear fork; this ensures that there will be no damage to each frame."
My bike was picked up and dropped off from the Specialized Concept store in Newbury in a standard transit hire van not a special bit of racking insight. Has anyone claimed against SMTB or a similar company for non delivery of a service as advertised. I normally wouldn't even think of this kind of thing but trying to get my damaged acknowledged is proving difficult. Who genuinely has close up pictures of there bike(s) in case of this kind of damage.
Maybe it's a case of lessons learnt.
TIA
Commiserations for your damage. I've always been sceptical about these companies. more for the theft than damage angle though! Id only ever countenance the ones connected to the big tour operators Nirvana et al
Small claims court would be a good start, but as you say you'll need pics BEFORE pick up to prove damage done by them. Or pics of your bike in their van proving inadequate safeguards. Which obviously will be hard now
I don't know how much a new extension and seatpost are. But it might be quicker, less hassle and overall cheaper to just pay for them and then spread the word via TT and Tri forums to avoid the company
Small claims court would be a good start, but as you say you'll need pics BEFORE pick up to prove damage done by them. Or pics of your bike in their van proving inadequate safeguards. Which obviously will be hard now
I don't know how much a new extension and seatpost are. But it might be quicker, less hassle and overall cheaper to just pay for them and then spread the word via TT and Tri forums to avoid the company
kritter86 said:
So Ship my Tri Bike are owned by Nirvana Europe.
I have managed to find some pictures of my bike pre event which is total luck.
The whole service was a complete joke in honesty. Let's see what comes back.
fI have managed to find some pictures of my bike pre event which is total luck.
The whole service was a complete joke in honesty. Let's see what comes back.
king Hell at that pic!f
king Hell 2 at the fact Nirvana are allowing their name into this!Get on the TT and Tri forums, may find some horror stories and resolutions
Wow I’m really unhappy to see this.
I used them last year for Ironman Austria and was happy with the way they packed my TT bike on the small van in the UK and then when I received it from them off the big lorry they used. Both times the bike was hung up on the sides of the van/lorry. There was a little scratch on the frame but I just to put that down to being unfortunate.
I was going to use them again for Roth next year but I’m not sure if I will now.
I used them last year for Ironman Austria and was happy with the way they packed my TT bike on the small van in the UK and then when I received it from them off the big lorry they used. Both times the bike was hung up on the sides of the van/lorry. There was a little scratch on the frame but I just to put that down to being unfortunate.
I was going to use them again for Roth next year but I’m not sure if I will now.
sammyboy said:
Wow I’m really unhappy to see this.
I used them last year for Ironman Austria and was happy with the way they packed my TT bike on the small van in the UK and then when I received it from them off the big lorry they used. Both times the bike was hung up on the sides of the van/lorry. There was a little scratch on the frame but I just to put that down to being unfortunate.
I was going to use them again for Roth next year but I’m not sure if I will now.
Re: Roth I used them last year for Ironman Austria and was happy with the way they packed my TT bike on the small van in the UK and then when I received it from them off the big lorry they used. Both times the bike was hung up on the sides of the van/lorry. There was a little scratch on the frame but I just to put that down to being unfortunate.
I was going to use them again for Roth next year but I’m not sure if I will now.
Went this year.
On the Saturday when I was racking my bike and dropping off my Run bag in Hilpolstein. (Start/T1) There was a really long rack between the car park and Transition. It had probably close to 5-600 bikes on it. All unlocked. Hundreds of thousands of pounds worth of bikes completely unguarded. It was unbelievable! I wish Id taken a picture!
I guess (but no proof) that these were people who had paid for their bikes to be transported to the place. And this was the area "reserved" for these companies.
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