Why I won't be shopping at Evans again.
Why I won't be shopping at Evans again.
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Discussion

Kermit power

Original Poster:

29,622 posts

242 months

Thursday 27th June 2013
quotequote all
A few weeks ago, a new bike shop opened in Kennington on CS7. It doesn't sell bikes (I don't think), but does parts and servicing, and also has a café and bar. They're open nice and early, and are in a stretch of CS7 without any other nearby shops, so are pretty handy, even if it's just to borrow a track pump to top a tyre up after fixing a puncture, which is how I first encountered them.

This morning, Evans have a free "pit stop" set up a couple of hundred yards before you reach the shop. irked

I've never seen Evans doing this before in the 2.5 years I've been commuting, and I'm too cynical to think the location - 200yds in front of a new parts & servicing shop when they could've put themselves outside one of their own shops on or next to the route - was anything other than deliberate.

It's not as though Evans are going to be threatened by one small independent which, in London terms, is nowhere near a branch of theirs, so what's wrong with live and let live? No doubt they will get some new customers as a result, some of whom might otherwise have gone to the new place, but as far as I'm concerned, I'll not be buying anything from them in the future.

Bobley

730 posts

178 months

Thursday 27th June 2013
quotequote all
Thats pretty low. I'm going to buy a nice bike next week. I was split between Evans (for choice of junior road bikes) and a nice LBS (who could only source us a Felt F65). I know where I'm going now.

nammynake

2,658 posts

202 months

Thursday 27th June 2013
quotequote all
Agreed - if that was deliberate that's pretty low. Why not contact their customer relations department asking for a comment?

It's akin to Starbucks opening a location next door to a small private coffee shop and putting them out of business. I know...business is business....but it's definitely an unsavoury tactic IMO and is leading to most high-streets in Britain looking identical.

Kermit power

Original Poster:

29,622 posts

242 months

Thursday 27th June 2013
quotequote all
nammynake said:
Agreed - if that was deliberate that's pretty low. Why not contact their customer relations department asking for a comment?
I have done via the website. I'll let you know what response I get.

944fan

4,962 posts

214 months

Thursday 27th June 2013
quotequote all
Kermit power said:
I'll let you know what response I get.
I can guess. Sweet FA!

Pretty low of them I think.

CoolC

4,500 posts

243 months

Thursday 27th June 2013
quotequote all
944fan said:
I can guess. Sweet FA!

Pretty low of them I think.
If you use Facebook, ask the question on their page too. It's open for all to see then.

VEA

4,792 posts

230 months

Thursday 27th June 2013
quotequote all
CoolC said:
If you use Facebook, ask the question on their page too. It's open for all to see then.
Or twitter...

Simond S

4,519 posts

306 months

Thursday 27th June 2013
quotequote all
CoolC said:
If you use Facebook, ask the question on their page too. It's open for all to see then.
Agreed. Public questions much more effective than private.

Dave Shaw

21 posts

160 months

Thursday 27th June 2013
quotequote all
Well one things for sure, it won't be the staff from the Evans in Spitalfields. They can barely bring themselves to speak to their customers

Dave Shaw

21 posts

160 months

Thursday 27th June 2013
quotequote all
Well one things for sure, it won't be the staff from the Evans in Spitalfields. They can barely bring themselves to speak to their customers

80sMatchbox

3,997 posts

205 months

Friday 28th June 2013
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Dave Shaw said:
Well one things for sure, it won't be the staff from the Evans in Spitalfields. They can barely bring themselves to speak to their customers
I've had limted contact with Evans....but the staff at Westbourne Grove have always been exceptionally helpful. :-)

Fluffsri

3,411 posts

225 months

Friday 28th June 2013
quotequote all
Dave Shaw said:
Well one things for sure, it won't be the staff from the Evans in Spitalfields. They can barely bring themselves to speak to their customers
First time I visited Spitalfields I walked up from the market and found Evans, at the time I was looking at a 29er. I got fed up waiting for the biffs arguing who was going to fix the puncture on a fixie as they couldnt be arsed to take the wheel off.

Kermit power

Original Poster:

29,622 posts

242 months

Friday 28th June 2013
quotequote all
WeirdNeville said:
It's nothing new though is it. Coffee shops hand out vouchers to try and smash the competition, even if it is a nice bloke in a new start up.

I'm sure evans are very scared of losing their £15 for a puncture repair crowd. Money for old rope.
You're absolutely right, of course, but at least in the case of coffee shop vouchers, most people probably buy coffee on a daily basis. By setting up and offering freebie bike fettling like this, they're doing a pretty effective job of depriving the new guys of some potential customers for however long it takes for their bike to develop its next issue, which could be months.

Engineer1

10,486 posts

238 months

Friday 28th June 2013
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Or get their bike back after a service and find things still feel off, and so find somewhere to just get those niggles fixed.

anonymous-user

83 months

Friday 28th June 2013
quotequote all
http://blog.evanscycles.com/commuter_urban/evans-c...

But it's not just a cynical attempt to scupper the opposition is it. Also police there to mark bikes. I imagine that it's organisation started before the new shop opened. Lets not let the facts get in the way of Evans bashing!

itsnotarace

4,685 posts

238 months

Friday 28th June 2013
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WeirdNeville said:
I'm sure evans are very scared of losing their £15 for a puncture repair crowd. Money for old rope.
I haven't checked but if they really charge £15 to fix a puncture I would say it's priced like that as a deterrent / idiot tax.

anonymous-user

83 months

Friday 28th June 2013
quotequote all
Jimboka said:
http://blog.evanscycles.com/commuter_urban/evans-c...

But it's not just a cynical attempt to scupper the opposition is it. Also police there to mark bikes. I imagine that it's organisation started before the new shop opened. Lets not let the facts get in the way of Evans bashing!
Posted 19th June. Must have been planned some time before that to get police ,TfL and Muck off all involved.

Kermit power

Original Poster:

29,622 posts

242 months

Friday 28th June 2013
quotequote all
el stovey said:
Jimboka said:
http://blog.evanscycles.com/commuter_urban/evans-c...

But it's not just a cynical attempt to scupper the opposition is it. Also police there to mark bikes. I imagine that it's organisation started before the new shop opened. Lets not let the facts get in the way of Evans bashing!
Posted 19th June. Must have been planned some time before that to get police ,TfL and Muck off all involved.
I'm not convinced about that. The Met have people who pop up from time to time to offer bike marking anyway, most recently on Monday (or might've been Tuesday) evening next to CS7 where it crosses St George's Road by the Elephant. It wouldn't be difficult to call up and say "could your chaps join us on Thursday".

Maybe I'm being overly cynical though.

braddo

12,320 posts

217 months

Friday 28th June 2013
quotequote all
Evans has a long had an aggressive strategy of opening stores in direct competition with local bike shops, fully intending to squeeze them out. I guess the rationale is that a surviving LBS demonstrates a local market that a new Evans store could service.

Have a look at where Evans tend to open new stores and it is often almost across the road from existing bike stores. A few local examples for me:

Spitalfields - against Cycle Surgery (albeit that's not exactly a LBS)
Clapham High Street - across the road from Apex Cycles
Potentially, the shop in this thread.

I'm not sure about this one, but was On Your Bike at London Bridge there before Evans?

It would be interesting if others notice that their local Evans is a stone's throw from a local bike store.

anonymous-user

83 months

Friday 28th June 2013
quotequote all
Kermit power said:
el stovey said:
Jimboka said:
http://blog.evanscycles.com/commuter_urban/evans-c...

But it's not just a cynical attempt to scupper the opposition is it. Also police there to mark bikes. I imagine that it's organisation started before the new shop opened. Lets not let the facts get in the way of Evans bashing!
Posted 19th June. Must have been planned some time before that to get police ,TfL and Muck off all involved.
I'm not convinced about that. The Met have people who pop up from time to time to offer bike marking anyway, most recently on Monday (or might've been Tuesday) evening next to CS7 where it crosses St George's Road by the Elephant. It wouldn't be difficult to call up and say "could your chaps join us on Thursday".

Maybe I'm being overly cynical though.
http://blog.evanscycles.com/uncategorized/evans-cycles-launches-pit-stop-in-central-london/

17 May was their first pitstop at the same location, planned on at least the 14th May according to the posting. hehe

Pit Stop details
7:00am-10:00am Friday 17th May
62 Kennington Park Road, London
(in front of Kennington tube station)