bwin won't pay out on a winning bet!?
Discussion
This last weekend I bet £20 with bwin that Audley Harrison would get knocked out in the first round.
I choose bwin because I already had an existing account with them, though after i'd placed the bet I noticed there were several other bookies offering slightly better odds (one of which my brother chose).
After the fight had ended with him getting ko'd in 1, much to my delight. I saw the funds had came into my account and requested a withdrawal to my associated bank account there.
Two days later I checked to see if the funds had cleared and when logging into my bwin account noticed that my my initial stake (£20) was in my account and the bet had "cancelled" stated on it in my bet history!?
After contacting customer services who responded in the form of an email after 9 hours, they've told me that "we cancelled all the round by round bets afterwards because we realized we'd taken odds on it being a 12 round fight not a 10"
I'm not sure what to do now, this has really annoyed me and a quick googling around shows bwin have a history of coming up with lots of creative reasons why they won't pay out.
Surely this is illegal, what can I do?
I choose bwin because I already had an existing account with them, though after i'd placed the bet I noticed there were several other bookies offering slightly better odds (one of which my brother chose).
After the fight had ended with him getting ko'd in 1, much to my delight. I saw the funds had came into my account and requested a withdrawal to my associated bank account there.
Two days later I checked to see if the funds had cleared and when logging into my bwin account noticed that my my initial stake (£20) was in my account and the bet had "cancelled" stated on it in my bet history!?
After contacting customer services who responded in the form of an email after 9 hours, they've told me that "we cancelled all the round by round bets afterwards because we realized we'd taken odds on it being a 12 round fight not a 10"
I'm not sure what to do now, this has really annoyed me and a quick googling around shows bwin have a history of coming up with lots of creative reasons why they won't pay out.
Surely this is illegal, what can I do?
Bets are not legally enforceable, do bwin agree to abide by IBAS or some other gambling dispute body? If they do then take it to them.
Did you not notice that they'd priced up as 12 rounds instead of 10? Could argue that you'd have backed it whatever and they're potentially arguing the toss over tenths of a percent in terms of price differences but its bwin and I wouldn't bother wasting your time.
Did you not notice that they'd priced up as 12 rounds instead of 10? Could argue that you'd have backed it whatever and they're potentially arguing the toss over tenths of a percent in terms of price differences but its bwin and I wouldn't bother wasting your time.
D1ngd0ng said:
Bets are not legally enforceable, do bwin agree to abide by IBAS or some other gambling dispute body? If they do then take it to them.
Did you not notice that they'd priced up as 12 rounds instead of 10? Could argue that you'd have backed it whatever and they're potentially arguing the toss over tenths of a percent in terms of price differences but its bwin and I wouldn't bother wasting your time.
I'm not sure whether they abide by IBAS, judging from other peoples experiences, no.Did you not notice that they'd priced up as 12 rounds instead of 10? Could argue that you'd have backed it whatever and they're potentially arguing the toss over tenths of a percent in terms of price differences but its bwin and I wouldn't bother wasting your time.
I didn't notice they'd priced it up as 12 rounds as the odds were similar with every other bookmaker (in some cases marginally better) and I added the bet onto my slip directly through an oddscomparison website link.
After lots of emails I have managed to get my money back anyway, which i'm happy about though I won't be using bwin ever again.
That's shocking behaviour. Much like insurance companies, when it's time to collect they are all smiles, when it's time to cough up they have every excuse in the book (and invent a few new ones). I had an issue with William Hill once, odds were 100-1 with a 1k stake. It took three days of back and fourth calls and emails from the other side of the world but they did eventually cough up. I won't give them credit for coughing up as that is what they are supposed to do. Closed my account with them as soo as the funds had transfered.
D1ngd0ng said:
Bets are not legally enforceable, do bwin agree to abide by IBAS or some other gambling dispute body? If they do then take it to them.
Did you not notice that they'd priced up as 12 rounds instead of 10? Could argue that you'd have backed it whatever and they're potentially arguing the toss over tenths of a percent in terms of price differences but its bwin and I wouldn't bother wasting your time.
Bets with UK based bookies are legally enforceable, however they are few and far between now with most basing themselves in Gibraltar or Malta for a multitude of dodgy reasons. Did you not notice that they'd priced up as 12 rounds instead of 10? Could argue that you'd have backed it whatever and they're potentially arguing the toss over tenths of a percent in terms of price differences but its bwin and I wouldn't bother wasting your time.
Justices said:
That's shocking behaviour. Much like insurance companies, when it's time to collect they are all smiles, when it's time to cough up they have every excuse in the book (and invent a few new ones). I had an issue with William Hill once, odds were 100-1 with a 1k stake. It took three days of back and fourth calls and emails from the other side of the world but they did eventually cough up. I won't give them credit for coughing up as that is what they are supposed to do. Closed my account with them as soo as the funds had transfered.
you won £100k? 
There's a reported trend of some bookmakers closing accounts if people have a winning streak and making it very awkward to get your money back.
Bwin are based in Gibraltar.
WCZ said:
Justices said:
That's shocking behaviour. Much like insurance companies, when it's time to collect they are all smiles, when it's time to cough up they have every excuse in the book (and invent a few new ones). I had an issue with William Hill once, odds were 100-1 with a 1k stake. It took three days of back and fourth calls and emails from the other side of the world but they did eventually cough up. I won't give them credit for coughing up as that is what they are supposed to do. Closed my account with them as soo as the funds had transfered.
you won £100k? There's a reported trend of some bookmakers closing accounts if people have a winning streak and making it very awkward to get your money back.
Bwin are based in Gibraltar.
WCZ said:
Pothole said:
ost, if not all, online bookies restrict accounts which win regularly or large...of course, wouldn't you?
large (£5k+) wins and cumulatively large wins, yes. consistent wins in the sports market, no.
statistically there will always be someone who has a 'streak'
Pothole said:
Sargeant Orange said:
Bets with UK based bookies are legally enforceable, however they are few and far between now with most basing themselves in Gibraltar or Malta for a multitude of dodgy reasons.
Do tell me about the multitude. A list will do.
Juanco20 said:
I'm guessing two rounds less means less concern about fitness and can go hell for leather from the first bell
3 Rounds of Prizefighter I can understand.But 10 rounds? I can't see any fighter thinking. Balls I only have 10 rounds, best take some chances that I wouldn't take in a 12 round bout.
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