Discussion
Well the other half took the daughter to ballet today, parked the car up and everything was fine, came back to the car unlocked it got in etc and when the key card is inserted into the dash board its still asking for it (hence the ignition wont come on).
Went out to the car and took a look and fuse no9 in the under bonnet fuse box has blown, checked it out and there is a dead short in there.
Good old Renault do not supply the information as to what that fuse supplies, i dont suppose anyone on here does or had a similer issue, after farting around for a good hour i also noticed that the passenger footwell was a bit wet, i have stripped all the carpet out and took a look but unsure what more to do it all looks fine. Please help me if you can, the car is a laguna 2 model initaile 2.0 ide petrol 2002 52 plate.
Carl
Went out to the car and took a look and fuse no9 in the under bonnet fuse box has blown, checked it out and there is a dead short in there.
Good old Renault do not supply the information as to what that fuse supplies, i dont suppose anyone on here does or had a similer issue, after farting around for a good hour i also noticed that the passenger footwell was a bit wet, i have stripped all the carpet out and took a look but unsure what more to do it all looks fine. Please help me if you can, the car is a laguna 2 model initaile 2.0 ide petrol 2002 52 plate.
Carl
C. Grimsley said:
Well the other half took the daughter to ballet today, parked the car up and everything was fine, came back to the car unlocked it got in etc and when the key card is inserted into the dash board its still asking for it (hence the ignition wont come on).
Went out to the car and took a look and fuse no9 in the under bonnet fuse box has blown, checked it out and there is a dead short in there.
Good old Renault do not supply the information as to what that fuse supplies, i dont suppose anyone on here does or had a similer issue, after farting around for a good hour i also noticed that the passenger footwell was a bit wet, i have stripped all the carpet out and took a look but unsure what more to do it all looks fine. Please help me if you can, the car is a laguna 2 model initaile 2.0 ide petrol 2002 52 plate.
Carl
2.0 IDE have several problems, the majority are, thankfully, easily solved. The easiest cure for any IDE problem is a gallon of unleaded and a box of swan vestas. Went out to the car and took a look and fuse no9 in the under bonnet fuse box has blown, checked it out and there is a dead short in there.
Good old Renault do not supply the information as to what that fuse supplies, i dont suppose anyone on here does or had a similer issue, after farting around for a good hour i also noticed that the passenger footwell was a bit wet, i have stripped all the carpet out and took a look but unsure what more to do it all looks fine. Please help me if you can, the car is a laguna 2 model initaile 2.0 ide petrol 2002 52 plate.
Carl
If you need a wiring diagram they are all stored at the bottom of a cliff, the only way to reach them is to push the car over the edge. Check carefully first that there is nobody left inside though.
Sorry, I have seen enough IDE`s to last anybody a long lifetime.
First of all I would fix the water problem. This will be caused by either the sunroof drains being blocked or the scuttle drains being blocked {probably both).
To clean the sunroof drains take off the front wheels, undo the torq screw at the bottom of the wheel arch and undo the plastic nut in the middle of the wheel arch liner. You can now pull back the plastic liner and see the end of the sunroof train tubes. There will be handfulls of mud there so clean this out. Open the sunroof and get a piece of net curtain support about 7 feet long. The sunroof drain holes are in the front corners of the sunroof. Slide the net curtain support in until you see it come out beneath the wing.
Next clear the scuttle panel drain holes. Remove the front wipers and take out the six plastic clips holding the scuttle on. Remove the scuttle panel and clean out the mud that will be in each corner by the drain holes.
I would guess the short was probably caused by the water coming into the car.
To clean the sunroof drains take off the front wheels, undo the torq screw at the bottom of the wheel arch and undo the plastic nut in the middle of the wheel arch liner. You can now pull back the plastic liner and see the end of the sunroof train tubes. There will be handfulls of mud there so clean this out. Open the sunroof and get a piece of net curtain support about 7 feet long. The sunroof drain holes are in the front corners of the sunroof. Slide the net curtain support in until you see it come out beneath the wing.
Next clear the scuttle panel drain holes. Remove the front wipers and take out the six plastic clips holding the scuttle on. Remove the scuttle panel and clean out the mud that will be in each corner by the drain holes.
I would guess the short was probably caused by the water coming into the car.
C. Grimsley said:
The thought has crossed my mind, had the car for 5 years and this is one of the issue's i have had, poor fuel consumption is the other but hey ho.
I will get to the bottom of it, just hoped someone would know what the fuse covers so i know where to start??
Carl
You`re lucky to have an IDE that runs for long enough to find out that the fuel consumption is poor I will get to the bottom of it, just hoped someone would know what the fuse covers so i know where to start??
Carl
On a more serious note, if you want a wiring diagram drop me an email with the registration number and I`ll sent it over. Contains all the detail of relays, fuses, etc etc
I too have an IDE and and of course didn't research it until after I had bought it...
It has been fine so far but if anything goes wrong with the engine I am just going to get rid of it as I get the impression it is virtually impossible to fix. I do however get 40MPG on a run and average about 34MPG overall. I am treating this car as disposable motoring as there is no way I want to spend lots of money on it.
There seem to be two types of car on ebay, ones with 100K on the clock or ones with 50K with a check engine light which "just need a new sensor". "Just needs a new sensor" means that they have spent £1000 trying to fix it and it still doesn't work. Usual symptom is it starts and runs fine until it gets warm and then it just cuts out with a fuel pressure error code.
Sometimes poor running can be due to the wrong spark plugs being fitted as they are specific to this engine. Just buy them from a Renault Dealer if unsure as they are not much more expensive.
I always say I am never buying a french car again but I always buckle because they are so cheap. However the car before this was an Audi A6 and I will be going back to Audi.
It has been fine so far but if anything goes wrong with the engine I am just going to get rid of it as I get the impression it is virtually impossible to fix. I do however get 40MPG on a run and average about 34MPG overall. I am treating this car as disposable motoring as there is no way I want to spend lots of money on it.
There seem to be two types of car on ebay, ones with 100K on the clock or ones with 50K with a check engine light which "just need a new sensor". "Just needs a new sensor" means that they have spent £1000 trying to fix it and it still doesn't work. Usual symptom is it starts and runs fine until it gets warm and then it just cuts out with a fuel pressure error code.
Sometimes poor running can be due to the wrong spark plugs being fitted as they are specific to this engine. Just buy them from a Renault Dealer if unsure as they are not much more expensive.
I always say I am never buying a french car again but I always buckle because they are so cheap. However the car before this was an Audi A6 and I will be going back to Audi.
Well i have checked everything over and had it on my diagnostic machine its seems the immobilser is locking me out, if i go to turn the ignition on through the diagnostic machine it works and cranks over.
Sent it in to Renault to recode the key and see what this does.
The actual short i traced to the aircon pump, it had fried itself in side. One fix done one to go, have to wait and see what the dealer comes back with. I have to say it was a horrible experience dropping the car to them, very in your face, talk to you like you are stupid and generally not a nice place to be.
We shall have to sit and wait now, i have decided if the fix is over a certain amount i am going to break it for parts.
Carl
Sent it in to Renault to recode the key and see what this does.
The actual short i traced to the aircon pump, it had fried itself in side. One fix done one to go, have to wait and see what the dealer comes back with. I have to say it was a horrible experience dropping the car to them, very in your face, talk to you like you are stupid and generally not a nice place to be.
We shall have to sit and wait now, i have decided if the fix is over a certain amount i am going to break it for parts.
Carl
C. Grimsley said:
Well i have checked everything over and had it on my diagnostic machine its seems the immobilser is locking me out, if i go to turn the ignition on through the diagnostic machine it works and cranks over.
Sent it in to Renault to recode the key and see what this does.
The actual short i traced to the aircon pump, it had fried itself in side. One fix done one to go, have to wait and see what the dealer comes back with. I have to say it was a horrible experience dropping the car to them, very in your face, talk to you like you are stupid and generally not a nice place to be.
We shall have to sit and wait now, i have decided if the fix is over a certain amount i am going to break it for parts.
Carl
Which dealer, may I ask?Sent it in to Renault to recode the key and see what this does.
The actual short i traced to the aircon pump, it had fried itself in side. One fix done one to go, have to wait and see what the dealer comes back with. I have to say it was a horrible experience dropping the car to them, very in your face, talk to you like you are stupid and generally not a nice place to be.
We shall have to sit and wait now, i have decided if the fix is over a certain amount i am going to break it for parts.
Carl
Sent it in to Renault Leicester, i have the feeling from the phone calls i had today it was just a parts fitting exercise to see what fixes it.
They even offered to buy the car off of me for £100 (yeah ok!!), i declined and then a miracle happened it was all fixed and ready to collect, the original quote of £600 turned into £200 after i declined the work and told them i was going to scrap it.
I will collect it in the morning but i am afraid the car is going, i have been lucky and touch wood not had many issues with it at all but i just cant stand the Renault customer service and its that thats killed owning a Renault. They talk to you like dog muck and what to rinse you everytime it ges near there doors.
Carl
They even offered to buy the car off of me for £100 (yeah ok!!), i declined and then a miracle happened it was all fixed and ready to collect, the original quote of £600 turned into £200 after i declined the work and told them i was going to scrap it.
I will collect it in the morning but i am afraid the car is going, i have been lucky and touch wood not had many issues with it at all but i just cant stand the Renault customer service and its that thats killed owning a Renault. They talk to you like dog muck and what to rinse you everytime it ges near there doors.
Carl
Edited by C. Grimsley on Wednesday 3rd March 22:59
What was the solution in the end? Not all dealers represent Renault correctly. Infact, customer service is now Renaults main priority, thier own department is good and are training dealers. However, staff pay is terribe so theyve got a tough job trying to change the culture without insentives in place!
Be interested to see if you would get a better service from another Renault dealer?
Make sure you complain though. Renault need to know how to improve thier dealers!
Be interested to see if you would get a better service from another Renault dealer?
Make sure you complain though. Renault need to know how to improve thier dealers!
I was going to guess it would cost £500 as everything costs £500 to fix....
Renault customer service is the worst I have ever come across but luckily I won't have to go there ever again. The few times I have been there they just want to get rid of you as quickly as possible. I had a sump leak fixed years ago and the exhaust flange gasket blew a while later. When I fixed it I discovered they had stripped the thread on the flange bolt and packed it out with a pile of washers...
I have had the worst customer service ever from a certain dealer in Epsom...
Renault customer service is the worst I have ever come across but luckily I won't have to go there ever again. The few times I have been there they just want to get rid of you as quickly as possible. I had a sump leak fixed years ago and the exhaust flange gasket blew a while later. When I fixed it I discovered they had stripped the thread on the flange bolt and packed it out with a pile of washers...
I have had the worst customer service ever from a certain dealer in Epsom...
Just on my way to pick it up now, they wouldnt tell me what they have done to it on the phone and the car was fixed for an origianl price of £600, i told them not to fix it and they have done it anyway but lowered the price to £200.
I dont rate the place at all, i have to say i have yet to find a renault dealer that has been a nice experience. I will update when i get it back.
Carl
I dont rate the place at all, i have to say i have yet to find a renault dealer that has been a nice experience. I will update when i get it back.
Carl
Just got the car back and to be fair its works as it should and they washed and hoovered the car which isn't a bad thing (the missus uses it and it never gets cleaned unless i do it).
Turns out the fault was with a steering lock module, i declined the work to be done and the mechanic fitted it without getting the go ahead, once it was coded and fitted it could'nt be removed, it was all fixed for £250inc vat, so a little dent in the pocket but its back, have to say i fell in love with it again on the way home, they are a nice place to be just wish they were a little more reliable in the electrics department.
Carl
Turns out the fault was with a steering lock module, i declined the work to be done and the mechanic fitted it without getting the go ahead, once it was coded and fitted it could'nt be removed, it was all fixed for £250inc vat, so a little dent in the pocket but its back, have to say i fell in love with it again on the way home, they are a nice place to be just wish they were a little more reliable in the electrics department.
Carl
Glad it's all sorted and as it only cost £250 to fix I think I would be tempted to keep it in your situation.
I too have an Initiale and agree it is a very nice car to drive. I had the damp carpets like you (hence how I know to fix it) but now that is fixed and it has had a clean I am very happy with it again. It is only the reliability worries that make me wonder if I should get something else.
I too have an Initiale and agree it is a very nice car to drive. I had the damp carpets like you (hence how I know to fix it) but now that is fixed and it has had a clean I am very happy with it again. It is only the reliability worries that make me wonder if I should get something else.
Looks like the waterleak was a read herring then?
Scenics/Meganes are more prone to the R2 connector in the passenger footwell becoming contaminated, from water ingress. Not too common in Laguna's in my experience - only rear axle bushes (poor design), lower front ball joints are their weak points.
Sounds like you had a good result with the cost of the repair, nice one.
Regarding your Renault dealer, I'd be surprised if changing brand of car made much difference. Most salesmen and aftersales guys, tend to swap around a lot. In my experience technicians are the only ones who prefer to stay brand specific (not the case for everyone) as it makes their lives easier. I've had 8 years experience with Renault now and it's a huge benefit - learning another brand would be quite tough.
...point is, it's down to which group you chose. Chances are, if the group you go to has also a Peugeot dealer, and a Fiat and a Nissan...they'll all have similar ethics.
The dealer I work for isn't perfect, but I know I could walk into any of it's dealers and expect the same culture and attitude from each department, irrespective of the branding!
But on a side note, we do get a lot of unreasonable customers. Recently, we had someone give us bad feedback for our costs...and said they only use us to keep the warranty upto scratch with their 08 plate Megane CC. He agreed to the list price beforehand and didn't ask for discount or anything.....would you go into a shop to buy a TV at over £500 and not try to get a discount? I try it everywhere...even when buying penny sweets
It just strangely seems, that too many people are reluctant to spend money on repairing/maintaining their cars. If their washing machine breaks down, there doesn't seem to be a problem...gas boiler failed? No problem...but car? For some reason the aftersales industry on the whole has a very poor image.
It's a shame...I spent 15minutes of my own time detailing the underside of the engine bay on a clean-ish Orange Clio 182 RS today. I refitted his lower lip/splitter where he had caught it on speedbumps/curbs, got his washer jets working perfectly and even though he hadn't requested screen-wash, I put in some of my own collection of screenwash for the guy.
Ok, so I own up I give more of a service to RS customers. It's not less to non-RS customers...just more to the guys who do care about their bits of kit. Sometimes we get pieces of crap in, with baby sick still on the floor and the customer complains when we ask them to find the locking wheel nut key!
I've babbled on far too much, but I guess what I'm getting at is you can't write off all main dealers. Even if customers do have a poor service from us, I'd like to think we'd do everything we could to make them happy, to retain them as a customer and for them to think as highly of us as possible. We're not perfect, no dealer is...but good dealers are out there, where technicians do care and service advisors don't treat you like a moron.
If you ever want any clarification on Renault info, just let me know. I'm usually sniffing around in here.
Cheers, rpm.
Scenics/Meganes are more prone to the R2 connector in the passenger footwell becoming contaminated, from water ingress. Not too common in Laguna's in my experience - only rear axle bushes (poor design), lower front ball joints are their weak points.
Sounds like you had a good result with the cost of the repair, nice one.
Regarding your Renault dealer, I'd be surprised if changing brand of car made much difference. Most salesmen and aftersales guys, tend to swap around a lot. In my experience technicians are the only ones who prefer to stay brand specific (not the case for everyone) as it makes their lives easier. I've had 8 years experience with Renault now and it's a huge benefit - learning another brand would be quite tough.
...point is, it's down to which group you chose. Chances are, if the group you go to has also a Peugeot dealer, and a Fiat and a Nissan...they'll all have similar ethics.
The dealer I work for isn't perfect, but I know I could walk into any of it's dealers and expect the same culture and attitude from each department, irrespective of the branding!
But on a side note, we do get a lot of unreasonable customers. Recently, we had someone give us bad feedback for our costs...and said they only use us to keep the warranty upto scratch with their 08 plate Megane CC. He agreed to the list price beforehand and didn't ask for discount or anything.....would you go into a shop to buy a TV at over £500 and not try to get a discount? I try it everywhere...even when buying penny sweets
It just strangely seems, that too many people are reluctant to spend money on repairing/maintaining their cars. If their washing machine breaks down, there doesn't seem to be a problem...gas boiler failed? No problem...but car? For some reason the aftersales industry on the whole has a very poor image.
It's a shame...I spent 15minutes of my own time detailing the underside of the engine bay on a clean-ish Orange Clio 182 RS today. I refitted his lower lip/splitter where he had caught it on speedbumps/curbs, got his washer jets working perfectly and even though he hadn't requested screen-wash, I put in some of my own collection of screenwash for the guy.
Ok, so I own up I give more of a service to RS customers. It's not less to non-RS customers...just more to the guys who do care about their bits of kit. Sometimes we get pieces of crap in, with baby sick still on the floor and the customer complains when we ask them to find the locking wheel nut key!
I've babbled on far too much, but I guess what I'm getting at is you can't write off all main dealers. Even if customers do have a poor service from us, I'd like to think we'd do everything we could to make them happy, to retain them as a customer and for them to think as highly of us as possible. We're not perfect, no dealer is...but good dealers are out there, where technicians do care and service advisors don't treat you like a moron.
If you ever want any clarification on Renault info, just let me know. I'm usually sniffing around in here.
Cheers, rpm.
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