Volvo V90 Cross Country problems
Discussion
I've now covered nearly 5000 miles in my V90 CC T6, whilst there is lots to enjoy in the car there are a few persistant problems that are causing me headaches, thought it worth sharing to see if others have had the same experience.
1. Engine issues. On several occasions the car went into limp home mode, the main message being Engine\Gearbox overheating. This tends to occur under load and usually when the gearbox has to kick down several gears for a quick overtake or acceleration. I could possible understand if the ambient temperature was high, but it seemed to happen regardless. After being recovered by Volvo Assist it spent a week at the dealer having the throttle bodies replaced. They were unable to provide any more detail as it is a sealed part and Volvo wanted it sent back for analysis.
Just one week after this was done the issue re-occurred and has happened one further time, it is currently awaiting a trip back to the dealer.
2. Gearbox. The gearbox is awful, it is hesitant, jerky\lumpy. It is virtually impossible to drive it smoothly, simple tasks like coming up to a roundabout and then accelerating seems to cause the car all sorts of issues, either it is in the wrong gear or jolts as it kicks down. This is in Comfort, in Dynamic it is so unpleasant it is almost undrivable.
3. Stop\Start\Auto handbrake. Kicks in far to fast, in slow traffic it adruptly kicks in, causing a jerky experience, when coupled with the above it is almost embarrassing with passengers in the car, I find myself constantly apologising for the poor behaviour.
4. The local dealer is dreadful, they don't return calls, no update on work\no knowledge of what is being done, reluctant to ask the technicians, even contacting them is difficult as they never answer the phone. In this day and age such poor customer service for a supposed 'premium' brand is completely unacceptable. Car was returned following the engine work unwashed with hand prints on the bonnet - they did make an offer to 'wipe them off' for me.
All in all this is the worst new car I have owned, the whole experience has been a real disappointment. I am only glad it is a lease and I can hand it back at the end of the term, if I have bought the car I would be seriously losing sleep.
Have I just got a bad one, or have others experienced similar?
1. Engine issues. On several occasions the car went into limp home mode, the main message being Engine\Gearbox overheating. This tends to occur under load and usually when the gearbox has to kick down several gears for a quick overtake or acceleration. I could possible understand if the ambient temperature was high, but it seemed to happen regardless. After being recovered by Volvo Assist it spent a week at the dealer having the throttle bodies replaced. They were unable to provide any more detail as it is a sealed part and Volvo wanted it sent back for analysis.
Just one week after this was done the issue re-occurred and has happened one further time, it is currently awaiting a trip back to the dealer.
2. Gearbox. The gearbox is awful, it is hesitant, jerky\lumpy. It is virtually impossible to drive it smoothly, simple tasks like coming up to a roundabout and then accelerating seems to cause the car all sorts of issues, either it is in the wrong gear or jolts as it kicks down. This is in Comfort, in Dynamic it is so unpleasant it is almost undrivable.
3. Stop\Start\Auto handbrake. Kicks in far to fast, in slow traffic it adruptly kicks in, causing a jerky experience, when coupled with the above it is almost embarrassing with passengers in the car, I find myself constantly apologising for the poor behaviour.
4. The local dealer is dreadful, they don't return calls, no update on work\no knowledge of what is being done, reluctant to ask the technicians, even contacting them is difficult as they never answer the phone. In this day and age such poor customer service for a supposed 'premium' brand is completely unacceptable. Car was returned following the engine work unwashed with hand prints on the bonnet - they did make an offer to 'wipe them off' for me.
All in all this is the worst new car I have owned, the whole experience has been a real disappointment. I am only glad it is a lease and I can hand it back at the end of the term, if I have bought the car I would be seriously losing sleep.
Have I just got a bad one, or have others experienced similar?
Thanks for the reply. It has been back in yesterday, the logged is with a 'Random Misfire', this was the same pre-throttle body change, so it looks like the issue is elsewhere. They suspect the fuel rail - as they have seen this on an S60 with the same engine.
It's going in for a week next week - so hopefully it gets sorted! Good to hear (though not for me) that the issue seems localised.
It's going in for a week next week - so hopefully it gets sorted! Good to hear (though not for me) that the issue seems localised.
So latest news.
Car went in on Monday for the week - only a V40 T2 available as a courtesy car - which isn't a like for like and a struggle with two young children. The guy that handed it over did remind me its better than walking. Which obviously didn't improve my mood.
The problem was re-created - it's a software issue, expect an update in a 'few weeks'. Essentially the car goes into limp home with hard acceleration.
So I am left with a broken car, which I am paying for, until Volvo release the update. Last thing I want is a car that goes into limp home on an overtake.
Is this worth raising with the lease company? or Volvo? Can anyone give any suggestions?
Thanks
Car went in on Monday for the week - only a V40 T2 available as a courtesy car - which isn't a like for like and a struggle with two young children. The guy that handed it over did remind me its better than walking. Which obviously didn't improve my mood.
The problem was re-created - it's a software issue, expect an update in a 'few weeks'. Essentially the car goes into limp home with hard acceleration.
So I am left with a broken car, which I am paying for, until Volvo release the update. Last thing I want is a car that goes into limp home on an overtake.
Is this worth raising with the lease company? or Volvo? Can anyone give any suggestions?
Thanks
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