IAM national observers test
Discussion
Just do you normal thing and don't get too stressed.
be welcoming
have a crib sheet for your briefing so you cover everything
When the assessor is pretending to be an associate, *listen* to what he says, don't just push your points at him (err or her?).
Enjoy it.
Good luck.
This is bases on a motorcycle NOB test, but I expect its much the same
be welcoming
have a crib sheet for your briefing so you cover everything
When the assessor is pretending to be an associate, *listen* to what he says, don't just push your points at him (err or her?).
Enjoy it.
Good luck.
This is bases on a motorcycle NOB test, but I expect its much the same
That's a good thing to do. Presumably you know the session subject ahead of the drive, so you can cross reference what you plan to say against the text in the handbook.
If it's anything like the tests I've done, there's not much time to get in everything you'd like to mention. Concentrate on the broader picture and offer more detail if asked. Even better, ask the 'associate' for their understanding of it - they'll be looking for evidence of a customer-focussed approach.
If it's anything like the tests I've done, there's not much time to get in everything you'd like to mention. Concentrate on the broader picture and offer more detail if asked. Even better, ask the 'associate' for their understanding of it - they'll be looking for evidence of a customer-focussed approach.
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