They have done it again.
Discussion
The guys from Westover service centre are superb. They dropped everything to sort out a niggle without an appointment.
The car was sounding really "throaty" and better than usual, which made me worried.
It turns out that there is a secondary air inlet on the air filter box which opens when the engine comes on cam. This valve was opening 500 rpm early. It sounds like a early induction roar and is actually quite pleasing. As it didnt know what it was, it was concerning at that time. After consulting manuals and experts from Lotus, I was given the all clear.
Thanks guys, your expertise is appreciated.
The car was sounding really "throaty" and better than usual, which made me worried.
It turns out that there is a secondary air inlet on the air filter box which opens when the engine comes on cam. This valve was opening 500 rpm early. It sounds like a early induction roar and is actually quite pleasing. As it didnt know what it was, it was concerning at that time. After consulting manuals and experts from Lotus, I was given the all clear.
Thanks guys, your expertise is appreciated.
Have to agree with you there Gooby, been to Westover a few times with out an appointment and it always seems to be on a friday afternoon when they are just about to close. Even with all that happening, they always squeeze me in and get it sorted. Top work Guys. Westover are getting quite a reputation !
I seem to be the only one with mixed views on Westover. (Must be the way I look)
Had a couple of not so good experiences with them and then a truely brilliant one when it came to an issue with my steering rack.
Having said all that the latest aint to hot either. Had the front clam resprayed under warranty due to excessive stone chips. Collected it yesterday to find a 10-12 inch crack in the windsrceen. They have agreed to replace, no arguements about it at all (NICE) and were supposed to ring me sometime today. Got home from work this evening, having heard nothing so, gave them a ring. Person I needed to talk to way busy and so was promised he would ring back in a few mins.
Guess what ??.... nothing, nada, sweet FA.
So now I have to wait until Monday, cos the Body shop doesnt open on Saturdays.
Am still going to ring the Service Centre though, just to make a point.
So all in all, still not that crazy about them, but the Jury is still out. Come service time its more than likely going to Fibreglass Services. Price does come into the decision, but so does service and until they can prove to me that they are 100% reliable, or Fibreglass Services proves to be less releiable, warranty work to Westovers, billable stuff, somewhere else.
What I will say, is the work they do is excellent, I just wish that when they said they will do something, they actually follow it through. And yes they are always nice, pleasant and helpful, when you are actually there. Domonic spent 45mins with one afternoon talking about TVRs, Lotus's and Nobles. Not many car service dept people would be happy to do that
Update Saturday - So the Body shop is open on Saturdays. They did ring back Friday and left a message, just used the wrong number. So someone else has a message they have no clue about.
Hopefully should order the screen Monday, then arrange for it to be fitted once it srrives.
>> Edited by beachbum on Saturday 3rd September 10:57
Had a couple of not so good experiences with them and then a truely brilliant one when it came to an issue with my steering rack.
Having said all that the latest aint to hot either. Had the front clam resprayed under warranty due to excessive stone chips. Collected it yesterday to find a 10-12 inch crack in the windsrceen. They have agreed to replace, no arguements about it at all (NICE) and were supposed to ring me sometime today. Got home from work this evening, having heard nothing so, gave them a ring. Person I needed to talk to way busy and so was promised he would ring back in a few mins.
Guess what ??.... nothing, nada, sweet FA.
So now I have to wait until Monday, cos the Body shop doesnt open on Saturdays.
Am still going to ring the Service Centre though, just to make a point.
So all in all, still not that crazy about them, but the Jury is still out. Come service time its more than likely going to Fibreglass Services. Price does come into the decision, but so does service and until they can prove to me that they are 100% reliable, or Fibreglass Services proves to be less releiable, warranty work to Westovers, billable stuff, somewhere else.
What I will say, is the work they do is excellent, I just wish that when they said they will do something, they actually follow it through. And yes they are always nice, pleasant and helpful, when you are actually there. Domonic spent 45mins with one afternoon talking about TVRs, Lotus's and Nobles. Not many car service dept people would be happy to do that
Update Saturday - So the Body shop is open on Saturdays. They did ring back Friday and left a message, just used the wrong number. So someone else has a message they have no clue about.
Hopefully should order the screen Monday, then arrange for it to be fitted once it srrives.
>> Edited by beachbum on Saturday 3rd September 10:57
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