20 ridiculous complaints
Discussion
made by holidaymakers. Taken from research by Thomas Cook and ABTA.
A tourist at a top African game lodge overlooking a waterhole, who spotted a visibly aroused elephant, complained that the sight of this rampant beast ruined his honeymoon by making him feel "inadequate".
A woman threatened to call police after claiming that she’d been locked in by staff. When in fact, she had mistaken the “do not disturb” sign on the back of the door as a warning to remain in the room.
"The beach was too sandy."
A guest at a Novotel in Australia complained his soup was too thick and strong. He was inadvertently slurping the gravy at the time.
"Topless sunbathing on the beach should be banned. The holiday was ruined as my husband spent all day looking at other women."
"We bought 'Ray-Ban' sunglasses for five euros (£3.50) from a street trader, only to find out they were fake."
"No-one told us there would be fish in the sea. The children were startled."
"It took us nine hours to fly home from Jamaica to England it only took the Americans three hours to get home."
"My fiancé and I booked a twin-bedded room but we were placed in a double-bedded room. We now hold you responsible for the fact that I find myself pregnant. This would not have happened if you had put us in the room that we booked."
"I compared the size of our one-bedroom apartment to our friends' three-bedroom apartment and ours was significantly smaller."
"The brochure stated: 'No hairdressers at the accommodation'. We're trainee hairdressers - will we be OK staying here?"
"There are too many Spanish people. The receptionist speaks Spanish. The food is Spanish. Too many foreigners."
"We found the sand was not like the sand in the brochure. Your brochure shows the sand as yellow but it was white."
"We had to queue outside with no air conditioning."
"It is your duty as a tour operator to advise us of noisy or unruly guests before we travel."
"I was bitten by a mosquito - no-one said they could bite."
"I think it should be explained in the brochure that the local store does not sell proper biscuits like custard creams or ginger nuts."
"It's lazy of the local shopkeepers to close in the afternoons. I often needed to buy things during 'siesta' time - this should be banned."
"On my holiday to Goa in India, I was disgusted to find that almost every restaurant served curry. I don't like spicy food at all."
"We booked an excursion to a water park but no-one told us we had to bring our swimming costumes and towels."
A tourist at a top African game lodge overlooking a waterhole, who spotted a visibly aroused elephant, complained that the sight of this rampant beast ruined his honeymoon by making him feel "inadequate".
A woman threatened to call police after claiming that she’d been locked in by staff. When in fact, she had mistaken the “do not disturb” sign on the back of the door as a warning to remain in the room.
"The beach was too sandy."
A guest at a Novotel in Australia complained his soup was too thick and strong. He was inadvertently slurping the gravy at the time.
"Topless sunbathing on the beach should be banned. The holiday was ruined as my husband spent all day looking at other women."
"We bought 'Ray-Ban' sunglasses for five euros (£3.50) from a street trader, only to find out they were fake."
"No-one told us there would be fish in the sea. The children were startled."
"It took us nine hours to fly home from Jamaica to England it only took the Americans three hours to get home."
"My fiancé and I booked a twin-bedded room but we were placed in a double-bedded room. We now hold you responsible for the fact that I find myself pregnant. This would not have happened if you had put us in the room that we booked."
"I compared the size of our one-bedroom apartment to our friends' three-bedroom apartment and ours was significantly smaller."
"The brochure stated: 'No hairdressers at the accommodation'. We're trainee hairdressers - will we be OK staying here?"
"There are too many Spanish people. The receptionist speaks Spanish. The food is Spanish. Too many foreigners."
"We found the sand was not like the sand in the brochure. Your brochure shows the sand as yellow but it was white."
"We had to queue outside with no air conditioning."
"It is your duty as a tour operator to advise us of noisy or unruly guests before we travel."
"I was bitten by a mosquito - no-one said they could bite."
"I think it should be explained in the brochure that the local store does not sell proper biscuits like custard creams or ginger nuts."
"It's lazy of the local shopkeepers to close in the afternoons. I often needed to buy things during 'siesta' time - this should be banned."
"On my holiday to Goa in India, I was disgusted to find that almost every restaurant served curry. I don't like spicy food at all."
"We booked an excursion to a water park but no-one told us we had to bring our swimming costumes and towels."
AndyBe said:
"My fiancé and I booked a twin-bedded room but we were placed in a double-bedded room. We now hold you responsible for the fact that I find myself pregnant. This would not have happened if you had put us in the room that we booked."
Sadly, with the way things are these days I could see that one being upheld!paulmurr said:
Hopefully Darwinism will prevent these people from reproducing. As in "There was no warning on the box to not scratch my nose with my Black & Decker hammer drill".
Nope:AndyBe said:
"My fiancé and I booked a twin-bedded room but we were placed in a double-bedded room. We now hold you responsible for the fact that I find myself pregnant. This would not have happened if you had put us in the room that we booked."
We're f
kedrandomman said:
Makes you wonder doesn't it.
Didn't the Olympic comittee have a website answering questions to travellers for the 2000 Sydney Olympics... some of those were pretty funny IIRC
Oh yes, I remember some of those.Didn't the Olympic comittee have a website answering questions to travellers for the 2000 Sydney Olympics... some of those were pretty funny IIRC
Where is there a population of more men than women in Australia?
Gay Bars.
Is there deodorant for sale in Australia?
No, we all stink.
How long will it take me to get to Vienna?
Oh great, another stupid American who can't tell the difference between Australia and Austria.
I have them in a joke book somewhere..
It's hilarious. I went on a package holiday some years ago to Greece and the degree of hand-holding throughout the experience was ridiculous- Clearly to cater for non self-reliant fkwits like this. I mean, it was like a school trip- "Right, go and give your passports to the check-in staff and weigh your bags, I'll be waiting after you've done it...". Some of the lobotomised idiots clearly needed it too.
kwits like this. I mean, it was like a school trip- "Right, go and give your passports to the check-in staff and weigh your bags, I'll be waiting after you've done it...". Some of the lobotomised idiots clearly needed it too.
I used to work for a holiday company, one of the people who worked for me had moved into IT from customer relations.
They had to employ a specialist firm (presumably, one who supplied thick gloves, and whose employees had strong stomachs) to open the mail. The reason for this was that they had been sent things including cockroaches and spiders trapped in matchboxes, samples of food from the holiday, and photos and videos of diarrhoea (seriously - some people used up their holiday film by taking pictures of the toilet bowl after a visit with a dodgy tummy).
The volume of complaints was going up and up, people wanted money back for stupid things. Cold eggs on the breakfast buffet was a common complaint, and of course the perennial "the bacon didn't look like the stuff we have at home".
They had to employ a specialist firm (presumably, one who supplied thick gloves, and whose employees had strong stomachs) to open the mail. The reason for this was that they had been sent things including cockroaches and spiders trapped in matchboxes, samples of food from the holiday, and photos and videos of diarrhoea (seriously - some people used up their holiday film by taking pictures of the toilet bowl after a visit with a dodgy tummy).
The volume of complaints was going up and up, people wanted money back for stupid things. Cold eggs on the breakfast buffet was a common complaint, and of course the perennial "the bacon didn't look like the stuff we have at home".
aclivity said:
The volume of complaints was going up and up, people wanted money back for stupid things. Cold eggs on the breakfast buffet was a common complaint, and of course the perennial "the bacon didn't look like the stuff we have at home".
People are pathetic, and do complain about the stupidest things on what should be a relaxing holiday. I leave Heathrow, and it's then "Meh" until my return...Delhi Belly is an occupational hazard. I've normally got a very strong constitution, but something about "Abroad" upsets my stomach. Basically I now expect it, and expect to write off a day or two, so it's no major hassle... And following recent tripto Thailand, have some weapons-grade medication to deal with it next time :devil:
In work almost daily
me: can I help you?
customer: I hope so, my contract phone will not work. Tell me whats wrong with it.
Me: let me have a look. Oh I see, its probably becuase it is liquid damaged (looking at damp on the phone, or liquid damage indicator has turned red)
Customer: Well I havent done it.
Me: ohh right, well its been wet at some stage, so whether it was you or someone else, the phone has been wet, that is why it wont turn on/keeps turning off/has just gone a bit mental.
customer:Well I haven't done it, so I want a new phone.
Me: Ok thats fine, there are plenty of PAYG phones to choose from, they start off at £9.50 unless you have insurance.
Customer(very arsey/angry/sarcastic by this stage): Well im not paying for a new one, I didnt get it wet so I dont see why I have to buy a new one.
Me: quite right too, you should get the person who got it wet to buy a new phone for you.
Customer: Right,well if your not going to give me a new phone for free when I was sold a faulty one, im going to HAVE to report you for being so unhelpful and take all my family to a different network, We have been with you lot for years, and this is how you treat your customers.
Me: Well if you have insurance I am more than happy to ring up customer services to get a new phone arranged for you, but we cannot give just give you a new phone from our stock becuase it is water damaged. If you have not got insurance we could possibly arrange emergency insurance.
Customer: not really that helpfull...
Ok, not an everyday occurance, but in fact this was a conversation I had a couple of days ago... But there are quite a few of these in variation all the time.
Why are people simple!!
me: can I help you?
customer: I hope so, my contract phone will not work. Tell me whats wrong with it.
Me: let me have a look. Oh I see, its probably becuase it is liquid damaged (looking at damp on the phone, or liquid damage indicator has turned red)
Customer: Well I havent done it.
Me: ohh right, well its been wet at some stage, so whether it was you or someone else, the phone has been wet, that is why it wont turn on/keeps turning off/has just gone a bit mental.
customer:Well I haven't done it, so I want a new phone.
Me: Ok thats fine, there are plenty of PAYG phones to choose from, they start off at £9.50 unless you have insurance.
Customer(very arsey/angry/sarcastic by this stage): Well im not paying for a new one, I didnt get it wet so I dont see why I have to buy a new one.
Me: quite right too, you should get the person who got it wet to buy a new phone for you.
Customer: Right,well if your not going to give me a new phone for free when I was sold a faulty one, im going to HAVE to report you for being so unhelpful and take all my family to a different network, We have been with you lot for years, and this is how you treat your customers.
Me: Well if you have insurance I am more than happy to ring up customer services to get a new phone arranged for you, but we cannot give just give you a new phone from our stock becuase it is water damaged. If you have not got insurance we could possibly arrange emergency insurance.
Customer: not really that helpfull...
Ok, not an everyday occurance, but in fact this was a conversation I had a couple of days ago... But there are quite a few of these in variation all the time.
Why are people simple!!
Edited by The Ben on Friday 20th March 14:20
randomman said:
Lol! I can believe that story at the phone shop. I especially like the line
"You should find the person who got it wet and get them to buy you a new phone"
you just have to laugh at them(whe they are gone, obviously).. Nothing really ever occurs. Every so often we get an email from the Area manager to ask why it wasn't resolved/customer was unhappy. As soon as you mention the phone was water damaged, he says leave it with me, I will write them a letter. Thats the end of the matter. He has worked on the shop floor before, he knows the score so its sorted. "You should find the person who got it wet and get them to buy you a new phone"
The Ben said:
In work almost daily
me: can I help you?
customer: I hope so, my contract phone will not work. Tell me whats wrong with it.
Me: let me have a look. Oh I see, its probably becuase it is liquid damaged (looking at damp on the phone, or liquid damage indicator has turned red)
Customer: Well I havent done it.
Me: ohh right, well its been wet at some stage, so whether it was you or someone else, the phone has been wet, that is why it wont turn on/keeps turning off/has just gone a bit mental.
customer:Well I haven't done it, so I want a new phone.
Me: Ok thats fine, there are plenty of PAYG phones to choose from, they start off at £9.50 unless you have insurance.
Customer(very arsey/angry/sarcastic by this stage): Well im not paying for a new one, I didnt get it wet so I dont see why I have to buy a new one.
Me: quite right too, you should get the person who got it wet to buy a new phone for you.
Customer: Right,well if your not going to give me a new phone for free when I was sold a faulty one, im going to HAVE to report you for being so unhelpful and take all my family to a different network, We have been with you lot for years, and this is how you treat your customers.
Me: Well if you have insurance I am more than happy to ring up customer services to get a new phone arranged for you, but we cannot give just give you a new phone from our stock becuase it is water damaged. If you have not got insurance we could possibly arrange emergency insurance.
Customer: not really that helpfull...
Ok, not an everyday occurance, but in fact this was a conversation I had a couple of days ago... But there are quite a few of these in variation all the time.
Why are people simple!!
Two weeks ago:me: can I help you?
customer: I hope so, my contract phone will not work. Tell me whats wrong with it.
Me: let me have a look. Oh I see, its probably becuase it is liquid damaged (looking at damp on the phone, or liquid damage indicator has turned red)
Customer: Well I havent done it.
Me: ohh right, well its been wet at some stage, so whether it was you or someone else, the phone has been wet, that is why it wont turn on/keeps turning off/has just gone a bit mental.
customer:Well I haven't done it, so I want a new phone.
Me: Ok thats fine, there are plenty of PAYG phones to choose from, they start off at £9.50 unless you have insurance.
Customer(very arsey/angry/sarcastic by this stage): Well im not paying for a new one, I didnt get it wet so I dont see why I have to buy a new one.
Me: quite right too, you should get the person who got it wet to buy a new phone for you.
Customer: Right,well if your not going to give me a new phone for free when I was sold a faulty one, im going to HAVE to report you for being so unhelpful and take all my family to a different network, We have been with you lot for years, and this is how you treat your customers.
Me: Well if you have insurance I am more than happy to ring up customer services to get a new phone arranged for you, but we cannot give just give you a new phone from our stock becuase it is water damaged. If you have not got insurance we could possibly arrange emergency insurance.
Customer: not really that helpfull...
Ok, not an everyday occurance, but in fact this was a conversation I had a couple of days ago... But there are quite a few of these in variation all the time.
Why are people simple!!
My son has had this phone for almost 18 months, so we are still in contract with it (the phone is so worn out, you can't see the numbers on it! ), the screen has broken, so can you replace it?
His friend had sat on it.
His mum even had her original contract paperwork with her !
We explained that a friend sitting on it wasn't covered in any warranties it may have had, and it would be down to them to pay for the repair.
She left very unhappy ?
WTF did she expect ?
philthy said:
My son has had this phone for almost 18 months, so we are still in contract with it (the phone is so worn out, you can't see the numbers on it! ), the screen has broken, so can you replace it?
His friend had sat on it.
His mum even had her original contract paperwork with her !
We explained that a friend sitting on it wasn't covered in any warranties it may have had, and it would be down to them to pay for the repair.
She left very unhappy ?
WTF did she expect ?
Depends on the warranty. If it was one of the "damage it in any way and we'll replace it" types then I'd expect a replacement. His friend had sat on it.
His mum even had her original contract paperwork with her !
We explained that a friend sitting on it wasn't covered in any warranties it may have had, and it would be down to them to pay for the repair.
She left very unhappy ?
WTF did she expect ?
If it was the standard manufacturer's warranty for faults only, then fair enough.
JonRB said:
philthy said:
My son has had this phone for almost 18 months, so we are still in contract with it (the phone is so worn out, you can't see the numbers on it! ), the screen has broken, so can you replace it?
His friend had sat on it.
His mum even had her original contract paperwork with her !
We explained that a friend sitting on it wasn't covered in any warranties it may have had, and it would be down to them to pay for the repair.
She left very unhappy ?
WTF did she expect ?
Depends on the warranty. If it was one of the "damage it in any way and we'll replace it" types then I'd expect a replacement. His friend had sat on it.
His mum even had her original contract paperwork with her !
We explained that a friend sitting on it wasn't covered in any warranties it may have had, and it would be down to them to pay for the repair.
She left very unhappy ?
WTF did she expect ?
If it was the standard manufacturer's warranty for faults only, then fair enough.
philthy said:
The Ben said:
In work almost daily
me: can I help you?
customer: I hope so, my contract phone will not work. Tell me whats wrong with it.
Me: let me have a look. Oh I see, its probably becuase it is liquid damaged (looking at damp on the phone, or liquid damage indicator has turned red)
Customer: Well I havent done it.
Me: ohh right, well its been wet at some stage, so whether it was you or someone else, the phone has been wet, that is why it wont turn on/keeps turning off/has just gone a bit mental.
customer:Well I haven't done it, so I want a new phone.
Me: Ok thats fine, there are plenty of PAYG phones to choose from, they start off at £9.50 unless you have insurance.
Customer(very arsey/angry/sarcastic by this stage): Well im not paying for a new one, I didnt get it wet so I dont see why I have to buy a new one.
Me: quite right too, you should get the person who got it wet to buy a new phone for you.
Customer: Right,well if your not going to give me a new phone for free when I was sold a faulty one, im going to HAVE to report you for being so unhelpful and take all my family to a different network, We have been with you lot for years, and this is how you treat your customers.
Me: Well if you have insurance I am more than happy to ring up customer services to get a new phone arranged for you, but we cannot give just give you a new phone from our stock becuase it is water damaged. If you have not got insurance we could possibly arrange emergency insurance.
Customer: not really that helpfull...
Ok, not an everyday occurance, but in fact this was a conversation I had a couple of days ago... But there are quite a few of these in variation all the time.
Why are people simple!!
Two weeks ago:me: can I help you?
customer: I hope so, my contract phone will not work. Tell me whats wrong with it.
Me: let me have a look. Oh I see, its probably becuase it is liquid damaged (looking at damp on the phone, or liquid damage indicator has turned red)
Customer: Well I havent done it.
Me: ohh right, well its been wet at some stage, so whether it was you or someone else, the phone has been wet, that is why it wont turn on/keeps turning off/has just gone a bit mental.
customer:Well I haven't done it, so I want a new phone.
Me: Ok thats fine, there are plenty of PAYG phones to choose from, they start off at £9.50 unless you have insurance.
Customer(very arsey/angry/sarcastic by this stage): Well im not paying for a new one, I didnt get it wet so I dont see why I have to buy a new one.
Me: quite right too, you should get the person who got it wet to buy a new phone for you.
Customer: Right,well if your not going to give me a new phone for free when I was sold a faulty one, im going to HAVE to report you for being so unhelpful and take all my family to a different network, We have been with you lot for years, and this is how you treat your customers.
Me: Well if you have insurance I am more than happy to ring up customer services to get a new phone arranged for you, but we cannot give just give you a new phone from our stock becuase it is water damaged. If you have not got insurance we could possibly arrange emergency insurance.
Customer: not really that helpfull...
Ok, not an everyday occurance, but in fact this was a conversation I had a couple of days ago... But there are quite a few of these in variation all the time.
Why are people simple!!
My son has had this phone for almost 18 months, so we are still in contract with it (the phone is so worn out, you can't see the numbers on it! ), the screen has broken, so can you replace it?
His friend had sat on it.
His mum even had her original contract paperwork with her !
We explained that a friend sitting on it wasn't covered in any warranties it may have had, and it would be down to them to pay for the repair.
She left very unhappy ?
WTF did she expect ?
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