Good customer service for once! (shock!)
Discussion
Before anyone says anything I don't work for these guys & I really am very dumb about how computers work
As I mentioned in the computer section a few weeks ago my computer went bang recently. I took to my local independent computer retailer/repairer chain (they're in Surrey & their name rhymes with frisking.)
Basically they said just to open her up would £50.00 and they would try to recover any data if the hard drive was no longer a virgin. I said fine but call me before you do any serious work as if its over £150.00 and the old thing is close to 8 years old it will be best to buy a new one (says a man standing next to a load of very nice looking laptops.)
They call me a few days later to say that the hard drive has indeed been deflowered and its so bad recovery of any data will be very difficult. A new hard drive will be sixty quid. Fine I say, shame about the data but I had backed up all the really important stuff & its under the £150.00 limit so crack on.
Collect said laptop and pay me bill. The computer tech then says if he gets time he'll will try just one more time to recover the data. Calls me on Monday to say that they think they have recovered the lot and have put it all on disk. I wander over today and pick it up and lo & behold they have recovered all my files, every single one with no charge for the disk.
They could have charged me up to £150.00, they didn't. They could have told me that the computer was sexually experienced and that I needed a new one and this one's very nice sir, they didn't. They could have just chucked my hard drive in the bin and not bothered again to recover the data, but they didn't.
For once, someone went beyond and above the call of duty. And if I or any of my friends ever do need a new computer guess where I'll be recommending or going?
As I mentioned in the computer section a few weeks ago my computer went bang recently. I took to my local independent computer retailer/repairer chain (they're in Surrey & their name rhymes with frisking.)
Basically they said just to open her up would £50.00 and they would try to recover any data if the hard drive was no longer a virgin. I said fine but call me before you do any serious work as if its over £150.00 and the old thing is close to 8 years old it will be best to buy a new one (says a man standing next to a load of very nice looking laptops.)
They call me a few days later to say that the hard drive has indeed been deflowered and its so bad recovery of any data will be very difficult. A new hard drive will be sixty quid. Fine I say, shame about the data but I had backed up all the really important stuff & its under the £150.00 limit so crack on.
Collect said laptop and pay me bill. The computer tech then says if he gets time he'll will try just one more time to recover the data. Calls me on Monday to say that they think they have recovered the lot and have put it all on disk. I wander over today and pick it up and lo & behold they have recovered all my files, every single one with no charge for the disk.
They could have charged me up to £150.00, they didn't. They could have told me that the computer was sexually experienced and that I needed a new one and this one's very nice sir, they didn't. They could have just chucked my hard drive in the bin and not bothered again to recover the data, but they didn't.
For once, someone went beyond and above the call of duty. And if I or any of my friends ever do need a new computer guess where I'll be recommending or going?
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