Well done, you just lost a customer
Discussion
My wife and her sister were shopping for a television yesterday for their mother who has just been moved into a nursing home after a lengthy stay in hospital. Wifey also has our 2 and half year old daughter with her who is going through potty training.
They go into a well known electrical retailer in Winchester (you might possibly think they would sell Indian food
and start to look around. Daughter sits down in one of those videogame chairs (built in speakers etc.) they have on display but unfortunately has an accident leaving a slight damp patch. My wife explains this to the sales advisor and offers to clean it up (a routine we are quite well versed in at the moment at home). This herbert goes off to see his manager and then comes back saying that he'll have to take name and address details in case the chair isn't working the next day. My wife politely refuses, saying that how would she know if the chair was working previously. She then says to the sales assistant that they will be spending money anyway as they are looking to buy a small flat screen television for their mother who is going into a nursing home. This jumped up idiot then says "I don't think that would be a good idea."
They now have to leave the store and drive to Eastleigh where they bought a TV from the Comet store (at which they received decent, friendly service).
Both of them felt they were treated like criminals at the original store. If I'd have been there when this happended I'd have unloaded both f
g barrels on this idiot if he'd have said something like that to me. As it is I can guarantee that I will never buy a single item from this place again. Certainly a letter will be going to the head office, the CEO and the store manager. Personally I feel like punching this tts lights out for the way he spoke to my wife.
Good job that there isn't a recession otherwise they might really start to struggle when giving service like this. Oh, hang on...
They go into a well known electrical retailer in Winchester (you might possibly think they would sell Indian food
and start to look around. Daughter sits down in one of those videogame chairs (built in speakers etc.) they have on display but unfortunately has an accident leaving a slight damp patch. My wife explains this to the sales advisor and offers to clean it up (a routine we are quite well versed in at the moment at home). This herbert goes off to see his manager and then comes back saying that he'll have to take name and address details in case the chair isn't working the next day. My wife politely refuses, saying that how would she know if the chair was working previously. She then says to the sales assistant that they will be spending money anyway as they are looking to buy a small flat screen television for their mother who is going into a nursing home. This jumped up idiot then says "I don't think that would be a good idea."They now have to leave the store and drive to Eastleigh where they bought a TV from the Comet store (at which they received decent, friendly service).
Both of them felt they were treated like criminals at the original store. If I'd have been there when this happended I'd have unloaded both f
g barrels on this idiot if he'd have said something like that to me. As it is I can guarantee that I will never buy a single item from this place again. Certainly a letter will be going to the head office, the CEO and the store manager. Personally I feel like punching this tts lights out for the way he spoke to my wife.Good job that there isn't a recession otherwise they might really start to struggle when giving service like this. Oh, hang on...
merc_man said:
My wife and her sister were shopping for a television yesterday for their mother who has just been moved into a nursing home after a lengthy stay in hospital. Wifey also has our 2 and half year old daughter with her who is going through potty training.
They go into a well known electrical retailer in Winchester (you might possibly think they would sell Indian food and start to look around. Daughter sits down in one of those videogame chairs (built in speakers etc.) they have on display but unfortunately has an accident leaving a slight damp patch. My wife explains this to the sales advisor and offers to clean it up (a routine we are quite well versed in at the moment at home). This herbert goes off to see his manager and then comes back saying that he'll have to take name and address details in case the chair isn't working the next day. My wife politely refuses, saying that how would she know if the chair was working previously. She then says to the sales assistant that they will be spending money anyway as they are looking to buy a small flat screen television for their mother who is going into a nursing home. This jumped up idiot then says "I don't think that would be a good idea."
They now have to leave the store and drive to Eastleigh where they bought a TV from the Comet store (at which they received decent, friendly service).
Both of them felt they were treated like criminals at the original store. If I'd have been there when this happended I'd have unloaded both fg barrels on this idiot if he'd have said something like that to me. As it is I can guarantee that I will never buy a single item from this place again. Certainly a letter will be going to the head office, the CEO and the store manager. Personally I feel like punching this tts lights out for the way he spoke to my wife.
Good job that there isn't a recession otherwise they might really start to struggle when giving service like this. Oh, hang on...
They go into a well known electrical retailer in Winchester (you might possibly think they would sell Indian food
and start to look around. Daughter sits down in one of those videogame chairs (built in speakers etc.) they have on display but unfortunately has an accident leaving a slight damp patch. My wife explains this to the sales advisor and offers to clean it up (a routine we are quite well versed in at the moment at home). This herbert goes off to see his manager and then comes back saying that he'll have to take name and address details in case the chair isn't working the next day. My wife politely refuses, saying that how would she know if the chair was working previously. She then says to the sales assistant that they will be spending money anyway as they are looking to buy a small flat screen television for their mother who is going into a nursing home. This jumped up idiot then says "I don't think that would be a good idea."They now have to leave the store and drive to Eastleigh where they bought a TV from the Comet store (at which they received decent, friendly service).
Both of them felt they were treated like criminals at the original store. If I'd have been there when this happended I'd have unloaded both f
g barrels on this idiot if he'd have said something like that to me. As it is I can guarantee that I will never buy a single item from this place again. Certainly a letter will be going to the head office, the CEO and the store manager. Personally I feel like punching this tts lights out for the way he spoke to my wife.Good job that there isn't a recession otherwise they might really start to struggle when giving service like this. Oh, hang on...
merc_man said:
My wife and her sister were shopping for a television yesterday for their mother who has just been moved into a nursing home after a lengthy stay in hospital. Wifey also has our 2 and half year old daughter with her who is going through potty training.
They go into a well known electrical retailer in Winchester (you might possibly think they would sell Indian food and start to look around. Daughter sits down in one of those videogame chairs (built in speakers etc.) they have on display but unfortunately has an accident leaving a slight damp patch. My wife explains this to the sales advisor and offers to clean it up (a routine we are quite well versed in at the moment at home). This herbert goes off to see his manager and then comes back saying that he'll have to take name and address details in case the chair isn't working the next day. My wife politely refuses, saying that how would she know if the chair was working previously. She then says to the sales assistant that they will be spending money anyway as they are looking to buy a small flat screen television for their mother who is going into a nursing home. This jumped up idiot then says "I don't think that would be a good idea."
They now have to leave the store and drive to Eastleigh where they bought a TV from the Comet store (at which they received decent, friendly service).
Both of them felt they were treated like criminals at the original store. If I'd have been there when this happended I'd have unloaded both fg barrels on this idiot if he'd have said something like that to me. As it is I can guarantee that I will never buy a single item from this place again. Certainly a letter will be going to the head office, the CEO and the store manager. Personally I feel like punching this tts lights out for the way he spoke to my wife.
Good job that there isn't a recession otherwise they might really start to struggle when giving service like this. Oh, hang on...
How will the letter go?They go into a well known electrical retailer in Winchester (you might possibly think they would sell Indian food
and start to look around. Daughter sits down in one of those videogame chairs (built in speakers etc.) they have on display but unfortunately has an accident leaving a slight damp patch. My wife explains this to the sales advisor and offers to clean it up (a routine we are quite well versed in at the moment at home). This herbert goes off to see his manager and then comes back saying that he'll have to take name and address details in case the chair isn't working the next day. My wife politely refuses, saying that how would she know if the chair was working previously. She then says to the sales assistant that they will be spending money anyway as they are looking to buy a small flat screen television for their mother who is going into a nursing home. This jumped up idiot then says "I don't think that would be a good idea."They now have to leave the store and drive to Eastleigh where they bought a TV from the Comet store (at which they received decent, friendly service).
Both of them felt they were treated like criminals at the original store. If I'd have been there when this happended I'd have unloaded both f
g barrels on this idiot if he'd have said something like that to me. As it is I can guarantee that I will never buy a single item from this place again. Certainly a letter will be going to the head office, the CEO and the store manager. Personally I feel like punching this tts lights out for the way he spoke to my wife.Good job that there isn't a recession otherwise they might really start to struggle when giving service like this. Oh, hang on...
Dear Sirs,
My daughter urninated on an expensive electronic gaming chair. My wife then declined to accept any responsibility for this. When this didn't appear to be working she then attempted to bribe the staff with the promise of giving them some money, and also chucked in some emotional blackmail regarding a sweet little old lady not being able to watch Countdown.
When this failed we became very angry. So angry in fact that we marched straight to another shop that you also own and gave you our money there in protest.
I don't mean to be completely unsympathetic but aren't you making a mountain out of a mole hill?
Edited to add that I'd forgotten Dixons' bid for Kesa had not gone through.
Edited by Horse_Apple on Tuesday 17th March 09:18
Horse_Apple said:
So angry in fact that we marched straight to another shop that you also own and gave you are money there in protest.
Comet arent part of DSGiWhilst I see this thread not going entirely the way the OP intended, I do have an element of sympathy, many a time I've wanted to go into a DSGi outlet and piss on things.
Homogenous retail, in the main, of both goods and services will always be limited by the calibre of the strategically shaven apes required to fulfill and remunerated according to, the destiny described by their employers' masterplan, namely, shovelling st and charging you as little as possible.
I was in a well known blue chip establishment recently and even though the staff were undoubtedly of a different age/calibre to the OP's situtaion, the initiative at hand was conspicuous by it's abscence.
t and charging you as little as possible.I was in a well known blue chip establishment recently and even though the staff were undoubtedly of a different age/calibre to the OP's situtaion, the initiative at hand was conspicuous by it's abscence.
Horse_Apple said:
merc_man said:
My wife and her sister were shopping for a television yesterday for their mother who has just been moved into a nursing home after a lengthy stay in hospital. Wifey also has our 2 and half year old daughter with her who is going through potty training.
They go into a well known electrical retailer in Winchester (you might possibly think they would sell Indian food and start to look around. Daughter sits down in one of those videogame chairs (built in speakers etc.) they have on display but unfortunately has an accident leaving a slight damp patch. My wife explains this to the sales advisor and offers to clean it up (a routine we are quite well versed in at the moment at home). This herbert goes off to see his manager and then comes back saying that he'll have to take name and address details in case the chair isn't working the next day. My wife politely refuses, saying that how would she know if the chair was working previously. She then says to the sales assistant that they will be spending money anyway as they are looking to buy a small flat screen television for their mother who is going into a nursing home. This jumped up idiot then says "I don't think that would be a good idea."
They now have to leave the store and drive to Eastleigh where they bought a TV from the Comet store (at which they received decent, friendly service).
Both of them felt they were treated like criminals at the original store. If I'd have been there when this happended I'd have unloaded both fg barrels on this idiot if he'd have said something like that to me. As it is I can guarantee that I will never buy a single item from this place again. Certainly a letter will be going to the head office, the CEO and the store manager. Personally I feel like punching this tts lights out for the way he spoke to my wife.
Good job that there isn't a recession otherwise they might really start to struggle when giving service like this. Oh, hang on...
How will the letter go?They go into a well known electrical retailer in Winchester (you might possibly think they would sell Indian food
and start to look around. Daughter sits down in one of those videogame chairs (built in speakers etc.) they have on display but unfortunately has an accident leaving a slight damp patch. My wife explains this to the sales advisor and offers to clean it up (a routine we are quite well versed in at the moment at home). This herbert goes off to see his manager and then comes back saying that he'll have to take name and address details in case the chair isn't working the next day. My wife politely refuses, saying that how would she know if the chair was working previously. She then says to the sales assistant that they will be spending money anyway as they are looking to buy a small flat screen television for their mother who is going into a nursing home. This jumped up idiot then says "I don't think that would be a good idea."They now have to leave the store and drive to Eastleigh where they bought a TV from the Comet store (at which they received decent, friendly service).
Both of them felt they were treated like criminals at the original store. If I'd have been there when this happended I'd have unloaded both f
g barrels on this idiot if he'd have said something like that to me. As it is I can guarantee that I will never buy a single item from this place again. Certainly a letter will be going to the head office, the CEO and the store manager. Personally I feel like punching this tts lights out for the way he spoke to my wife.Good job that there isn't a recession otherwise they might really start to struggle when giving service like this. Oh, hang on...
Dear Sirs,
My daughter urninated on an expensive electronic gaming chair. My wife then declined to accept any responsibility for this. When this didn't appear to be working she then attempted to bribe the staff with the promise of giving them some money, and also chucked in some emotional blackmail regarding a sweat little old lady not be able to watch Countdown.
When this failed we became very angry. So angry in fact that we marched straight to another shop that you also own and gave you are money there in protest.
I don't mean to be completely unsympathetic but aren't you making a mountain out of a mole hill?
Your kid slashed on an expensive electrical item.
As a consequence, it might not work.
They asked your wife (politely, I gather) for her details to follow it up in case your kid did break it.
She mentioned that they were looking to buy something anyway, they asked her not to in case your kid slashed on something else.
Seems perfectly reasonable to me. Your kid, your responsibility.
As a consequence, it might not work.
They asked your wife (politely, I gather) for her details to follow it up in case your kid did break it.
She mentioned that they were looking to buy something anyway, they asked her not to in case your kid slashed on something else.
Seems perfectly reasonable to me. Your kid, your responsibility.
Why don't you learn to control your spawn, why would you let her sit in an expensive electric chair if there was a chance she might piss all over the thing. It's just basic common sense isn't it?
They could quite rightly have asked you to buy the chair there and then, they can't exactly sell it as 'soiled goods' now can they?
They could quite rightly have asked you to buy the chair there and then, they can't exactly sell it as 'soiled goods' now can they?
Really, seriously, with the best will in the world, what on earth are you expecting people to say? I have every sympathy with the retailer to be honest - they have had stock ruined by someone who has refused to take responsibility. At the very least it's "shop soiled".
(As an aside - you state that this has happened before. If this is the case surely the child should still be wearing something that will prevent this happening or you shouldn't be letting the child sit on any form of soft furnishing that you don't own?)
People - especially on this site - go on about people nowadays refusing to take responsibility for their own actions: this thread embodies the behaviour perfectly.
I don't wish to sound harsh but I really cannot see how you can critcise the retailer at all. If that had been a small independent local TV shop you'd have just cost them a lot of money (as aopposed to a faceless corporation).
(As an aside - you state that this has happened before. If this is the case surely the child should still be wearing something that will prevent this happening or you shouldn't be letting the child sit on any form of soft furnishing that you don't own?)
People - especially on this site - go on about people nowadays refusing to take responsibility for their own actions: this thread embodies the behaviour perfectly.
I don't wish to sound harsh but I really cannot see how you can critcise the retailer at all. If that had been a small independent local TV shop you'd have just cost them a lot of money (as aopposed to a faceless corporation).
I know what you're saying H_A and frankly if I'd been there I probably wouldn't have gone to another part of the DSG group (what can you do 
). It's just the way she was spoken to as if she was some kind of chavvy criminal.
She wasn't impolite at any point but just pointed out that she couldn't know whether the chair was previously working or not. Of course she accepted responsibility for the accident and would have worked something out if it wasn't for the "I'm sorry, I don't think that's a good idea" comment.
Putting the child in nappies isn't an option. She has to be potty trained and any time you go back to nappies during the day makes it nigh on impossible.
). It's just the way she was spoken to as if she was some kind of chavvy criminal.She wasn't impolite at any point but just pointed out that she couldn't know whether the chair was previously working or not. Of course she accepted responsibility for the accident and would have worked something out if it wasn't for the "I'm sorry, I don't think that's a good idea" comment.
Putting the child in nappies isn't an option. She has to be potty trained and any time you go back to nappies during the day makes it nigh on impossible.
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