Claiming money back from slow broadband.
Discussion
Just wondering if anybody on here has been successful in claiming money back from slow broadband connections?
I am with Tiscali and currently paying for the "upto 8Mbps" service.
My line speed is capable of 6.5Mbps according to B.T. who Tiscali rent the line off.
Now I expect slower speeds due to heavy local area usage of the internet...but I don't think I'm wrong in complaining about the fact that I only get 0.3Mbps .... or am I wrong?
I have a phone line with the ability to receive 6.5Mbps but only receiving 0.3Mbps.....can Tiscali really have a leg to stand on when they say aomething along the lines of......well we advertise it as "up to 8Mbps" ?
I would not be complaining if it we were getting 4 or 5Mbps but 0.3 is far below what the line is capable of.
Should I put in a claim or am I likely to be told to bugga off because the small print says "upto" ??
I am with Tiscali and currently paying for the "upto 8Mbps" service.
My line speed is capable of 6.5Mbps according to B.T. who Tiscali rent the line off.
Now I expect slower speeds due to heavy local area usage of the internet...but I don't think I'm wrong in complaining about the fact that I only get 0.3Mbps .... or am I wrong?
I have a phone line with the ability to receive 6.5Mbps but only receiving 0.3Mbps.....can Tiscali really have a leg to stand on when they say aomething along the lines of......well we advertise it as "up to 8Mbps" ?
I would not be complaining if it we were getting 4 or 5Mbps but 0.3 is far below what the line is capable of.
Should I put in a claim or am I likely to be told to bugga off because the small print says "upto" ??
We used Tiscali a long time ago, and moved away to BEthere.co.uk (ADSL2+) and get 22mbit down and 2.4mbit upload (at the office).
Tiscali perform port throttling and all sorts of naughties to keep bandwidth lower.
The ISP should check the Signal to Noise ratio regularly and up the connection rate, but clearly they aren't doing that.
It's possible your line has a lot of noise, I can't remember the BT command (*70) or something to dial yourself to listen to crackling.
If the line is noisy the connection rate is reduced until the signal to noise ratio is acceptable.
What dB rate does your modem say the line is? The higher it is, the worse the line quality.
I would personally get a MAC code from them and move over to BEthere.co.uk or BT broadband.
HTH.
Tiscali perform port throttling and all sorts of naughties to keep bandwidth lower.
The ISP should check the Signal to Noise ratio regularly and up the connection rate, but clearly they aren't doing that.
It's possible your line has a lot of noise, I can't remember the BT command (*70) or something to dial yourself to listen to crackling.
If the line is noisy the connection rate is reduced until the signal to noise ratio is acceptable.
What dB rate does your modem say the line is? The higher it is, the worse the line quality.
I would personally get a MAC code from them and move over to BEthere.co.uk or BT broadband.
HTH.
t creek financially it could be a matter of time before they make the decision for youAJI said:
Just wondering if anybody on here has been successful in claiming money back from slow broadband connections?
I am with Tiscali and currently paying for the "upto 8Mbps" service.
My line speed is capable of 6.5Mbps according to B.T. who Tiscali rent the line off.
Now I expect slower speeds due to heavy local area usage of the internet...but I don't think I'm wrong in complaining about the fact that I only get 0.3Mbps .... or am I wrong?
I have a phone line with the ability to receive 6.5Mbps but only receiving 0.3Mbps.....can Tiscali really have a leg to stand on when they say aomething along the lines of......well we advertise it as "up to 8Mbps" ?
I would not be complaining if it we were getting 4 or 5Mbps but 0.3 is far below what the line is capable of.
Should I put in a claim or am I likely to be told to bugga off because the small print says "upto" ??
0.3Mbps is NOT broadband, so do like I did, call the suppler and tell them you wish to cancel because they are in breach of contract. I am with Tiscali and currently paying for the "upto 8Mbps" service.
My line speed is capable of 6.5Mbps according to B.T. who Tiscali rent the line off.
Now I expect slower speeds due to heavy local area usage of the internet...but I don't think I'm wrong in complaining about the fact that I only get 0.3Mbps .... or am I wrong?
I have a phone line with the ability to receive 6.5Mbps but only receiving 0.3Mbps.....can Tiscali really have a leg to stand on when they say aomething along the lines of......well we advertise it as "up to 8Mbps" ?
I would not be complaining if it we were getting 4 or 5Mbps but 0.3 is far below what the line is capable of.
Should I put in a claim or am I likely to be told to bugga off because the small print says "upto" ??
Tell them you are paying for broadband and you want it, so you need to cancel them and go elsewhere. Call the billing department, not 'faults' or whatever they are called. That gave BT the rev up they needed to send somebody out and sort my stuff, rather than have some numpty in Bombay repeatedly telling me I needed to plug my PC directly into the BT socket behind the front door.
They sent me a new modem, which fixed it, despite the original being just three months old.
Plotloss said:
curlie467 said:
Mr E said:
curlie467 said:
.3 is shocking, mine says its at 48mbps at the moment! Can this be right?
I doubt that's residential grade ASDL....If not, its wrong.
curlie467 said:
Plotloss said:
curlie467 said:
Mr E said:
curlie467 said:
.3 is shocking, mine says its at 48mbps at the moment! Can this be right?
I doubt that's residential grade ASDL....If not, its wrong.
Plotloss said:
You're not confusing bits and bytes are you?
6.5mbps as a line rate is roughly 650Kb/s in real terms.
If you're getting 300Kb/s then this translates to a line rate of 3mbps
Definitely 0.3Mbps.... I do a speed test each day with Tiscali's own speed test website and it puts my connection in the lower end of ASDL speed.... as already mentioned it is not even broadband speed.6.5mbps as a line rate is roughly 650Kb/s in real terms.
If you're getting 300Kb/s then this translates to a line rate of 3mbps
At the moment they are sending me round in circles.... I get this guy from India telling me to do a line check...I then tell them it is only 0.3Mbps....he tells me they will contact B.T. for them to get an 'Engineer' to look at the fault.....1 week later they ring back with a different person from India who tells me to do another line test. I report back telling them it is only 0.3Mbps and they tell me that they will send out another B.T. 'Engineer'....etc. etc, and the circle continues.
I am now totally sick of their incompetence so probably going to put in a claim.
BUT if they have some fancy 'get out' clause which makes use of the words "up to 8Mbps" then not much I can do apart from cancel one contract and start up with some other bunch of numpties.
I was in the same boat - Paying for for 8 Meg broadband with Sky, actually getting around 0.5 of a meg or so.
I bought some new house phones last week and all of a sudden my Broadband speed has gone from the above to about 6meg. All after endless hours on the phone to both Sky and BT, both blaming each other.
I bought some new house phones last week and all of a sudden my Broadband speed has gone from the above to about 6meg. All after endless hours on the phone to both Sky and BT, both blaming each other.
1066 said:
I was in the same boat - Paying for for 8 Meg broadband with Sky, actually getting around 0.5 of a meg or so.
I bought some new house phones last week and all of a sudden my Broadband speed has gone from the above to about 6meg. All after endless hours on the phone to both Sky and BT, both blaming each other.
I've heard stories about Sky reducing the broadband speed without notice, apparently they keep tabs on what you are downloading etc, and if you only use the net for brousing, they reduce the speed as you probably wouldn't noticeI bought some new house phones last week and all of a sudden my Broadband speed has gone from the above to about 6meg. All after endless hours on the phone to both Sky and BT, both blaming each other.
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