See you in court!...classic
Discussion
Bought a V.large Keston Boiler in July 2007, was fitted & commissioned all without problem by a Corgi registered plumber etc. Then in Feb 2008 it broke, big time, with water everywhere. Keston came over to fix, engineer reckoned it had a lot of corrosion (heat exchanger) and didn't have enough inhibitor in it. Anyway- six (yes, 6) months later, I get an invoice for 663 quid- as it isn't covered under warranty. I've disputed the invoice, stating it is under warranty and therefore clearly not of merchantable quality.
Guy at Keston- says 'ok, so you're not going to pay the invoice? Well, I'll be passing this on to our debt collection team and you can explain that to the judge in court'
What do we think- pipe down and just pay up, or continue to fight it and see what happens? I guess it would only be a small claims court anyway?
Guy at Keston- says 'ok, so you're not going to pay the invoice? Well, I'll be passing this on to our debt collection team and you can explain that to the judge in court'
What do we think- pipe down and just pay up, or continue to fight it and see what happens? I guess it would only be a small claims court anyway?
Depends if the damage has been caused by incorrect installation (Corgi registration just means that the plumber is ALLOWED to work with gas - it doesn't mean that the plumber is actually any good!)
If the fault has been caused by poor quality install, then the bill to the bioler company needs to be paid - by the plumber.
If the fault has been caused by poor quality install, then the bill to the bioler company needs to be paid - by the plumber.
Above and mention this ---> http://www.bbc.co.uk/consumer/tv_and_radio/watchdo...
If you do receive a notice from the County Court, counter-sue with reference to the installer. He will have been insured, so always point an action at the money.
Did you buy the boiler personally? It may be the fitter bought it ages before and (somehow) started the warranty period before it ever reached your property? Maybe for another customer? Seems an odd scenario though.
Did you buy the boiler personally? It may be the fitter bought it ages before and (somehow) started the warranty period before it ever reached your property? Maybe for another customer? Seems an odd scenario though.
V8mate said:
If you do receive a notice from the County Court, counter-sue with reference to the installer. He will have been insured, so always point an action at the money.
Did you buy the boiler personally? It may be the fitter bought it ages before and (somehow) started the warranty period before it ever reached your property? Maybe for another customer? Seems an odd scenario though.
in the uk, the law is this : Did you buy the boiler personally? It may be the fitter bought it ages before and (somehow) started the warranty period before it ever reached your property? Maybe for another customer? Seems an odd scenario though.
Products and services must be fit for purpose. My boiler appears to be circa 1969, and in the last 10 years has had 2 repairs totalling (with labour) just under £200. There is no inhibitor in my system. According to the last guy that looked at it, I should hold on to it as 'THEY DON'T make them like they used to'
Now. If I was paying £600- £2000 for a new boiler I'd be expecting it to last 20 years with minimial problems, however, the law has a cut off point of 6 years from first use. The court could chose to reduce that point if it thought a particular product and the price paid would assume a shorter life. Hence tents advertised as 'disposable' when in fact they might last a couple of summers if you looked after them.
Even if it says somewhere in the instalation details that you should use an inhibitor, that does not mean that it shouldn't be expected to last without. Worst case though is that the installer and not the boiler maker should pay.
I'd be going for the GOODWILL gesture from them !!!
nutcase said:
So, sounds like a lot of support for sticking to my guns then! The Boiler was purchased a month or so before fitting, but still well within the warranty period. I have the original purchase receipt (it was nearly 2000, so not cheap).
Was it fitted under ALL of their warranty conditions?Well that fact is that if the item was not going to be fixed under warranty you should have been made aware, and agreed to this, before the works were carried out. Do you have anything to state that this was to be done at your cost before the claim was made? Six months after is a bit steep. Me thinks they are in trouble and trying it on.
VxDuncan said:
Well that fact is that if the item was not going to be fixed under warranty you should have been made aware, and agreed to this, before the works were carried out. Do you have anything to state that this was to be done at your cost before the claim was made? Six months after is a bit steep. Me thinks they are in trouble and trying it on.
Yes. Pretend you've moved ? From the OP’s original post “Then in Feb 2008 it broke, big time, with water everywhere. Keston came over to fix, engineer reckoned it had a lot of corrosion (heat exchanger) and didn't have enough inhibitor in it.”
That could imply that the system should have had a power flush, and that due to not having the same, the corrosion in the system has f
k the heat exchanger up. I had a similar problem with a boiler, not under warranty, in a rented property of mine, where the boiler/heat exchanger failed, and flooded the room it was in. The engineer then did a power flush, replaced the heat exchanger, and no problems since.
If your’s failed due to corrosion in the system, then firstly it is not for the engineer to decide if it comes under the warranty, but for the engineer to just report back to his bosses, for them to decide. A boiler system will not corrode up in 8 months, so it seems to me if you never had the system power flushed, then you can hardly claim against Kelston’s warranty.
That could imply that the system should have had a power flush, and that due to not having the same, the corrosion in the system has f
k the heat exchanger up. I had a similar problem with a boiler, not under warranty, in a rented property of mine, where the boiler/heat exchanger failed, and flooded the room it was in. The engineer then did a power flush, replaced the heat exchanger, and no problems since.If your’s failed due to corrosion in the system, then firstly it is not for the engineer to decide if it comes under the warranty, but for the engineer to just report back to his bosses, for them to decide. A boiler system will not corrode up in 8 months, so it seems to me if you never had the system power flushed, then you can hardly claim against Kelston’s warranty.
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