Company Disputes

[maserati3200gt]

Curious : Why are certain medium to large sized companies unwilling to give out the names of their Managing Directors if you are making a formal complaint ?
I understand that certain complaints / matters are to be handled at a customer Service Level but when the dispute becomes more serious and an MD should be informed it becomes more difficult to source the information if calling the company direct.

Im led to believe that this is legal information which you are entitled to receive .
Is this correct ?

[bjwoods]

can alway pay a quid to comapnies house for al the directors names.

B

[viperdave]

A colleague here having a dispute with company x has just managed to google to find the CEO’s name. From that constructed an email with all combinations of email addresses he could think of with the CEO’s name and company and sent it off into the ether. From one of them back came the CEO’s out of office reply containing mobile phone numbers of the CEO and all the other directors of a major telco.

Said CEO was not pleased to receive a phone call from a pissed off customer whilst he was on his family skiing holiday in France, but 20 minutes later he had a phone call from the executive office promising to sort it within 24 hours.

[minicity]

Because its not the MD's job to do any work. Just to take home a big fat cheque each month and complain about public sector pensions.

[Eric Mc]

Companies House will only list names and addresses of the formal Directors of the company. There are many other positions in companies reffered to as "Director" but which are not formal and therefore will not be listed.

[bjwoods]

True, but the directors, probably (hopefully !!!) know how to get hold of the MD, et offers

B

[Plotloss]

What sort of company is it?

All the mobile telco's have all senior staff listed on mobile phone forums which I have found very handy in the past.

Wouldnt at all be suprised if a lot of people do this for various firms they have fallen out with.