Why bother employing people...

[jimothy]

...if they do nothing.

I phoned my cable tv/boradband/phone supplier a few weeks ago to cancel the TV. I was told it would stop working on Sunday 11th and someone would collect my box.

Phoned them today just to make sure and it turns out whoever I spoke to did nothing and haven't cancelled my service.
The woman I spoke to just now has told me they'll stop billing me on Sunday and collect the box in January.

Now I'm going have to phone them again tomorrow to check.



Mind you, I did upgrade my broadband to 10 meg at the same time...

[wedg1e]

If it's NTL, I've never heard of them actually collecting a box. My guess is they're so cheap it's not worth their while paying someone to collect them.

[Witchfinder]

They sent some poor contractor chump around to collect their old Pace box when I cancelled. He looked very sheepish, as if he was expecting a proper tonguelashing.

NTL are the height of uselessness. You wouldn't believe the trouble I had with them.

[Jay GTI]

Witchfinder said:

NTL are the height of uselessness. You wouldn't believe the trouble I had with them.

Speaking of NTL's complete incompetence, I hope no-one is on the Virgin Mobile network at the moment...

[lockstock2sb]

While we are on the subject of NT-SHITE has anyone else realised hwo crap their digital setup is !!? Half the program listings are almost always missing, the menus take an age to flick though, and some channels like Motors TV are just black screens.... I've never seen such problems on Sky.

Poor.

[rsvmilly]

lockstock2sb said:

NT-SHITE

You mean NT Hell?

>> Edited by rsvmilly on Wednesday 7th December 13:36

[bmwdrivernigel]

No Telephone Line......................

[mutt k]

lockstock2sb said:

While we are on the subject of NT-SHITE has anyone else realised hwo crap their digital setup is !!? Half the program listings are almost always missing, the menus take an age to flick though, and some channels like Motors TV are just black screens.... I've never seen such problems on Sky. Poor.

and there is no logic whatsoever as to where any channel is. On Sky at least you get all the news channels together, music channels etc.

[shaw-cross shark]

They kept billing us every month for 12 months after we left them FFS!!!

The bills they were sending only consisted of £4 for not paying our bill by direct debit.

So that's £4 for not paying a non existant bill by direct debit

They're utterly terrible to deal with and no matter how good their deals I will have nothing whatsoever to do with them.

[Jay GTI]

lockstock2sb said:

While we are on the subject of NT-SHITE has anyone else realised hwo crap their digital setup is !!? Half the program listings are almost always missing, the menus take an age to flick though, and some channels like Motors TV are just black screens.... I've never seen such problems on Sky. Poor.

Ring them up and get them to upgrade your box. Tell them you're experiencing severe service problems and it keeps crashing. they will do absolutely anything to get out of upgrading your box, but don't let them fob you off with anything. After they 'upgraded' their service earlier this year we had the same problems, but my brother told me it's because the old boxes can't cope. Took me about 3/4 of an hour to get them to agree to it (no I will not turn the box off for 5 minutes then back on again!!!!), but eventually they did, the engineer brought around a new box and it now works a lot better.