Call Centres

[polarbert]

rang up admiral today for some insurance for the clio.


'Could i take your name please?'

'yep, robert kennedy'

'and your date of birth'

'sure boxing day, 1985'

'sorry i didnt get that'

'(said slower)boxing day, 1985'

'okay so thats 1985 what month?'

'december, its boxing day'

'okay and what date is that?'

'26th, boxing day!'

'sorry i was looking for a number'

'can i take a contact landline?'

'sure 01159******'

'okay, thank you, we dont currently have that on the system would you like to add it?'

'okay'

'could i take the number please?'

'yeah its 01159******'

'okay thats been added, can you confirm the number?'

'01159******'

'and can i take your name please'

'robert kennedy'


i had a good day, dont even get me started on trying to get a pac code for my mobile, must have spent at least 40 minutes on hold calling various different 02 customer service numbers.

and i dont even want to talk about how much the insurance cost me, all i will say is:

19
Clio 182
0 NCB
= ££££

>> Edited by polarbert on Saturday 15th October 20:54

[polarbert]

forgot to add can someone get me a drink?

[Ballistic Banana]

polarbert said:

forgot to add can someone get me a drink?

enjoy



At least it sounds like you understood what you where being asked which is pretty good in my recent experiences.

BB

[julianhj]

They can be a pain can't they?

On the other side of the coin, sometimes the way the software is set up, staff must do things in a certain order, and then occasionally have to ask for info twice so they can type it in a second time. As it's such mind-numbing work, concentration levels are hard to maintain. Not making excuses or anything - I try and make a note on a pad to avoid repetitive questions. WRT not picking up on Boxing Day, that's just laziness!

Spare a thought for call centre staff - they're often treated little better than trained monkeys! Oh yeah, and they have to deal with some totally backward customers each day...

edited to say: staff sometimes appear to be trained monkeys

>> Edited by julianhj on Saturday 15th October 21:09

[polarbert]

julianhj said:

Spare a thought for call centre staff - they're often treated little better than trained monkeys! Oh yeah, and they have to deal with some totally backward customers each day... edited to say: staff sometimes appear to be trained monkeys >> Edited by julianhj on Saturday 15th October 21:09

i know about that, could have lost it on my many different calls to many different people at 02, but it thought, its not really their fault, so just chilled out, and stood on hold for another 7 mins before the guy told me the systems were down so i couldnt get my pac code today - that pissed me off, 40 mins for all of that!

going to ring tomorrow to get my puc code

any bets on whether i will actually get it?

[matchless]

oh dear, what have I let myself in for now.................

matchless

[2 Smokin Barrels]

Boxing day isn't always 26/12

[2 Smokin Barrels]

although it was in 1985

[polarbert]

[2 Smokin Barrels]

If 26/12 falls on a Sunday, then boxing day is the following Monday.

(same as leap years aren't every four years...)

[2 Smokin Barrels]

e.g. 1900 was not a leap year, but 2000 was

[planetdave]

Shoot me now.

[2 Smokin Barrels]

...and 1 is not a prime number

[2 Smokin Barrels]

...but 2 is

[m1spw]

...is 0 though?

[polarbert]

2 Smokin Barrels said:

If 26/12 falls on a Sunday, then boxing day is the following Monday. (same as leap years aren't every four years...)

they seem to be every 4 years to me, but why wasnt there a leap year in 1900? im on some website and it goes 1896, 1904

also why does boxing day go on a monday if 26/12 is on a sunday?

[planetdave]

2 Smokin Barrels said:

Boxing day isn't always 26/12

Yes it is, you plonker.

[2 Smokin Barrels]

polarbert said:

2 Smokin Barrels said: If 26/12 falls on a Sunday, then boxing day is the following Monday. (same as leap years aren't every four years...) they seem to be every 4 years to me, but why wasnt there a leap year in 1900? im on some website and it goes 1896, 1904 also why does boxing day go on a monday if 26/12 is on a sunday?

Abso deffo not every four years.

[2 Smokin Barrels]

planetdave said:

2 Smokin Barrels said: Boxing day isn't always 26/12 Yes it is, you plonker.

I may be a plonker (), but no it ain't.

[polarbert]

2 Smokin Barrels said:

polarbert said: 2 Smokin Barrels said: If 26/12 falls on a Sunday, then boxing day is the following Monday. (same as leap years aren't every four years...) they seem to be every 4 years to me, but why wasnt there a leap year in 1900? im on some website and it goes 1896, 1904 also why does boxing day go on a monday if 26/12 is on a sunday? Abso deffo not every four years.

yeah but WHY?

last leap years from 1890-2005

1892
1896
1904
1908
1912
1916
1920
1924
1928
1932
1936
1940
1944
1948
1952
1956
1960
1964
1968
1972
1976
1980
1984
1988
1992
1996
2000
2004