CarPhone Warehouse - Customer Service

[gh0st]

CarPhone Warehouse messed up badly.

They sold me a phone and the customer advisor advised me several times throughout the sale that the free minutes on the Orange deal that I was getting were cross network.

25 days later I got my bill of £85!!! :yikes: Called up to orange to be told that I have only used 17 free minutes as they are only to landlines and orange phones.

Livid was I, so I called up the CPW helpdesk who gave me the runaround, didnt put me through to the store, gave me the wrong store info.

Eventually the store manager phoned me back, apologised profusely. The phone has now been taken back, they gave me £50 store credit, and they have agreed to pay the entire orange bill off and gave me a great deal on a new phone.

I think they recovered themselves well after making such a stupid blunder so well done CarPhone Warehouse. Its going to take them years to make the money back that they lost from me but I will remain a customer of theirs ;)

Gh0st

[mxdi]

I once got £30 off a phone from The Link because the price was more expensive on the computer than on the tag, so they gave it to me at tag price. Wehey!

I've just ordered a new phone from mobileshop.com this is the third time I used them, highly recommended.

[coopergreen]

I had a problem withCPW. I wrote directly to Charles Dunstone MD and a reply was speedy. They ended up giving me the phone free. 12 months line rental free and an accessories pack free. I only paid the call charges for a year.