Rewarding Loyal Customers
Discussion
I've been a customer with Vodafone for 10 years and Mrs Miniman now uses my account as I have a company phone also. The handset needs replacing as the battery in the current one will only do about 3 hours between charges.
All the networks will give me a nice Nokia 6230 handset free with a new account.
Vodafone want £130 out of me to upgrade.
Do they have no inclination to keep existing customers and offer them the same deals as new customers? Nope, thought not. Off I go to another network, then...
All the networks will give me a nice Nokia 6230 handset free with a new account.
Vodafone want £130 out of me to upgrade.
Do they have no inclination to keep existing customers and offer them the same deals as new customers? Nope, thought not. Off I go to another network, then...
Agreed - last time I tried to leave O2 (even though I was just going on to a new 02 tarrif & phone number) the shop were not bothered in "losing" my business but someone at o2 called me and offered me all kinds of sweetners to stay.
edited to swap an s for a t
>> Edited by chim_knee on Tuesday 21st December 12:12
edited to swap an s for a t
>> Edited by chim_knee on Tuesday 21st December 12:12
Whats your monthly spend and how long have you had the current phone?
I replaced my phone last week, and got the new Nokia 3G phone whatever number it is! Phone was free, and they are doing a special offer on the 3G connection at present so you get extra bundles free.
My monthly bill is £50 and had the last phone for just other 2 years, although did renew the contract on it in September 2003 when they gave me 20,000 nectar points!
I replaced my phone last week, and got the new Nokia 3G phone whatever number it is! Phone was free, and they are doing a special offer on the 3G connection at present so you get extra bundles free.
My monthly bill is £50 and had the last phone for just other 2 years, although did renew the contract on it in September 2003 when they gave me 20,000 nectar points!
miniman said:
I just find it bizarre that they don't want to keep their customers.
You'd probably find that their performance metrics are skewed towards new business generation rather than keeping the customers they've got, hence if they're not getting measured on customer retention then they won't bother with it. Probably thought up by a bean-counter on acid!
Same thing happened to me earlier this year. Me and the missus wanted camera phones. Rang orange, who we were both with, explained the situation, not forgetting to let them know that we had seen other offers from different networks. They were not interested. I found it most amusing, when I phoned them to cancel both contracts while we were in the shop getting our new vodafone mobiles. They transferred me to several "customer coordinaters" or some such bollocks.
They didn't stop there though, rang several times to see if we could work something out.....stable door, horse?
They are their own worst enemy.
If you do decide to sign with vodafone, be prepared to be called at all hours of the day by someone who mispronounces your name because he doesn't speak english very well.....when I told them to stop the unsolicited sales calls they were making, I was told "no no sir this is a customer satisfaction call", at which point I flipped (been asleep an hour after working nights).
Phil
edited to add, just reread your post, and see you're already with vodafone DOH !.....must get back to sleep...
>> Edited by philthy on Tuesday 21st December 12:25
They didn't stop there though, rang several times to see if we could work something out.....stable door, horse?
They are their own worst enemy.
If you do decide to sign with vodafone, be prepared to be called at all hours of the day by someone who mispronounces your name because he doesn't speak english very well.....when I told them to stop the unsolicited sales calls they were making, I was told "no no sir this is a customer satisfaction call", at which point I flipped (been asleep an hour after working nights).
Phil
edited to add, just reread your post, and see you're already with vodafone DOH !.....must get back to sleep...
>> Edited by philthy on Tuesday 21st December 12:25
mrmaggit said:
I might get called racist for this, but if I have a phone call, from somebody that can't pronounce my name (not exactly hard), in an Indian accent, the call is terminated.
not from me you won't, It drives me nuts.
If you're going to call me, usually waking me up (nights remember), at least have the decency to be able to speak my language.
Phil
mrmaggit said:
I might get called racist for this...
You racist!
But seriously, I agree with you, I have started to get really P'd off with rubbish calls from asian folks reading from a script who just don't know when to take "NO!" for an answer. Maybe they should spend a bit more time teaching them some manners, then I wouldn't have to end up feeling guilty because I have to be rude to get rid of them!
philthy said:
If you're going to call me, usually waking me up (nights remember), at least have the decency to be able to speak my language.
Phil
I'm not calling you racist but it's not the fault of the agent that a) they can't speak as good English as you would wish and b) they call you up in the middle of the night.
It's the fault of the company that outsources to India to save costs, then employs people without the necessary language skills to save costs and forces the agents to make the calls in the first place.
mrmaggit said:
I might get called racist for this, but if I have a phone call, from somebody that can't pronounce my name (not exactly hard), in an Indian accent, the call is terminated.
This isnt racist either but in South Wales the Valley Lines call centre has been outsourced to India.
Where are you travelling from and to Sir?
I'd like to get from Ystrad Mynach to Croesyceilog
Can you spell that Sir...etc
mrmaggit said:Ironically enough I've found that since Norwich Union moved a lot of their centres to India, the attitude and service has improved noticeably...but admittedly some of them do get stuck on some nuances of the english language: "Is that per calendar day or a 24hr period?" - "Huh?".
I might get called racist for this, but if I have a phone call, from somebody that can't pronounce my name (not exactly hard), in an Indian accent, the call is terminated.
Personally, so long as they can do their job efficiently and courteously, I don't care. (Being racist myself) I find that the call centres in the North of England are the worst for attitude, while the Welsh are the best.
Oh - LoL @ plotloss!!!
Had exactly the same problem when I was with Orange. I was doing about £200 a month internationally and decided I wanted a Nokia 8910i. The shop weren't interested so I left and went to Vodaphone. The day after I had signed up with Voda Orange customer services phoned me and offered me the earth to stay. They were appalled at the attitude of the shop. By then though it was all too late.
Have to say that I prefer Orange to Vodaphone though.
Have to say that I prefer Orange to Vodaphone though.
TeamD said:
Request a PAC code.
What's one of those?
I know the problem, I've been with Voda for years and I always have to hassle them for an upgrade. Mates get phoned by their service providers all the time offering stuff, but Voda...naw...they don't give a sh1t!
PAC = Port Authority Code - it's the number that you need to give the new operator in order for them to 'port' the number off your old network otherwise the old network won't pass calls through to your new SIM.
I had the same problem with Voda - had a 6310i for years, great phone, no equivalent made now; fancied a v525 and they wanted £90 (£150 for a 6230!!??!!). Told them I wanted to leave, they gave me two v525s for £15 each and a cheaper monthly tariff.
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