"Orange" free phone upgrade....

[neil.b]

Just had a phone call that went like this;

"Hello this is Orange calling about your mobile phone..."
"Erm....ok, what can I do for you?"
"Have you had your free phone upgrade this year?"
"No, why?"
"You are entitled to one every year...."
"Hmmmmm, is that right?"
"Yes. What phone do you have now?"
"I honestly have no idea. Its a Sony Ericsson..."
"Ah a T610?"
"No"
"Does it have a camera?"
"Yes. Its a clam-shell type one..."
"Ah. Right. How much do you spend each month on your bill?"
"Huh? I've got no idea, i just pay it by Direct Debit.."
"Oh, ok then. I'll find out what phone you have and then call you back. I just need to take your name and post code for security..."
"You tell me what it is and I'll confirm it for you."
"I can't do that. You have to tell me."
"Are you really calling from Orange? I don't believe you are..."
"Well, I'm calling from XXXXXXXX but we are authorised Orange dealers..."
"And how can I be sure you are?"
"Well...erm...."
"Please don't bother calling me back. You led me to believe you were calling from Orange and yet clearly that was a lie. I don't want a free upgrade."

Click. Burrrrrrr.....

Now where is that Holy Moly website again....

[minornut]

Go on name & shame them on there

www.holymoly.co.uk/

[pdV6]

Get it all the time.

Actually had one yesterday:

Anonymous caller: "Hello Mr Lewis, I understand that you've had your current 'phone for about a year - is that correct?"
Me: "Nope - about a week"
AC: "Oh. Goodbye"

Works every time (although in this instance it was actually true)

[burnt]

It's an Orange policy not to call their customers.

Doesn't stop the other doing it though.