Contact for Bilstein Service Department

[Blue32]

Does anyone have a contact e-mail for the Bilstein Service Department ?

I want to see if i can get the front shocks for my MKIV R32 rebuilt as they are NLA from VW. From what I understand they are a modified version of the B6 VW got made for the MKIV R32 by Bilstein.

I tried the contact number for the technical department on the Bilstein website which just goes to a message saying the mail box is full and unable to accept more messages or to dial the extension of the person I need to talk to.

No one seems to do a direct replacement shock for the R32 (including Bilstein) as they are "heavy duty" (guess they have to be for the heavy VR6) so standard Mk4 Golf shocks are no good, the closest I can get are from a V6 4Motion which aren't ideal either. Only other option is coliovers, but i don't want to lower the car.

[E-bmw]

Blue32 said:

Only other option is coliovers, but i don't want to lower the car.

I know it doesn't answer your question but fitting coilovers doesn't necessarily mean lowering the car.

It is, however a modification so insurance would need to be told.

[snotrag]

SALES CENTER
thyssenkrupp Bilstein GmbH

Unit 7 Vitruvius Way, Meridian Business Park
LE19 1WA Leicester, United Kingdom

[phone]

[Blue32]

E-bmw said:

I know it doesn't answer your question but fitting coilovers doesn't necessarily mean lowering the car.

That's what I'm hoping, but so far from my limited searching the coilover kits I have seen talk about a 10-30mm drop. 10mm might not sound allot, but I already have issues with the center silencer on the (modified) exhaust occasionally catching on tall speed bumps so don't want to make it worse.

E-bmw said:

It is, however a modification so insurance would need to be told.

The car is already heavily modified (Supercharged & DSG swap) so not too worried about the insurance side

[Blue32]

snotrag said:

SALES CENTER
thyssenkrupp Bilstein GmbH

Unit 7 Vitruvius Way, Meridian Business Park
LE19 1WA Leicester, United Kingdom

[phone]

That's the number i tried and got the automated message

[Nickp82]

They rebuilt a couple of shocks for me two weeks ago with contact by phone so should just be a temporary technical issue I guess

[Dynion Araf Uchaf]

You don’t need to contact Bilstein directly you could contact one of the many UK agents in the UK.

[twibs]

What about trying Leda or SP Suspension see if they can rebuild?

[Blue32]

Nickp82 said:

They rebuilt a couple of shocks for me two weeks ago with contact by phone so should just be a temporary technical issue I guess

Thanks, that's good to know. I'll give them another try on Monday.

Will also give the other suggestions above a try too

[Hoolio]

Have PM'd you the contact I've used previously.

Edited by Hoolio on Wednesday 22 March 18:44

[gj124]

Hoolio said:

Have PM'd you the contact I've used previously.

Edited by Hoolio on Wednesday 22 March 18:44

Hi Hoolio, do you still have the contact details? Would you be able to share them with me pls? They've had my shocks for months now with no sign of getting them repaired or returned to me!