Enquiry forms

Author
Discussion

d_drinks

Original Poster:

1,426 posts

284 months

Thursday 14th March 2002
quotequote all
I've tried to contact seveal TVR dealers (no names mentioned in line with the no name and shame policy
) as well as companies selling TVR merchandise e.g. Models (see the TVR models thread if you want to guess the company names ) and they never bother to come back to you - i know that there are lotds of threads oth there about bad customer service etc. but i wouldn't have thought it would go as far as not being able to reply to an e-mail - has anyone else had the same problem or any suggestions to help in getting replies???....

tvradict

3,829 posts

289 months

Thursday 14th March 2002
quotequote all
I have tried several times to get catalogues from the Factory via the Online Request thing! Tried to have them sent to my house, my dads, my girlf's, they just don't want to know!!!

My next step will be trying at the dealers themselves! I'm trying TMS sometime during the first week in April, if that don't work, I'll try HH and if I still get nothing I'll go to Castle!!
If I still get nothing, the TVR Dealership network is up shit creek!

AndrewHolden

5,092 posts

282 months

Thursday 14th March 2002
quotequote all
I doubt you'll get catalogues from HH. They just said to me to look at the TVR website.

Do catalogues actually exist?

tvradict

3,829 posts

289 months

Thursday 14th March 2002
quotequote all
I would have thought so! What about the people that can't get the internet?! TVR used to make them for every model, not sure if they still do though! I'm not sure but could the Postcards have taken over from the catalogues?!?!

d_drinks

Original Poster:

1,426 posts

284 months

Thursday 14th March 2002
quotequote all
I managed to get a Tuscan brouchre abut 15 months ago by phoning the factory. But for the Tamora all they offer is a reprint of the EVO article I've asked for postcards/brouchres etc. by e-mail but haven;t gotten anywhere tried the factory but they say to try the dealers as they don't have anything - i have asked if it's a cost thing e.g. you only get what you are prepared to pay for but they say that's not the case......

leszekg

263 posts

282 months

Thursday 14th March 2002
quotequote all
Had same problem last year. No joy getting brochures or any other literature from TVR.

When I test drove some Cerbera's at two of my local dealers, I registered my details with them so that if they got second hand models matching my spec they could contact me. The spec I left was fairly open and I had sufficient cash in hand to buy when the right one came up. Neither of the dealers ever got back to me (I later saw that they had plenty models advertised). I ended up buying privately.

I'm getting the impression that neither TVR or their dealers are actually that bothered about selling their cars.

>> Edited by leszekg on Thursday 14th March 16:36

darrenlens

2,526 posts

298 months

Thursday 14th March 2002
quotequote all
I got an old presspack for the 1996 model range at one of the stalls at the 2000 motor show cost £15.00 though.